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SupplyHouse.com Reviews 653

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TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 453 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent pricing on products, often finding the best deals compared to other suppliers, and appreciate the wide selection of quality parts available. Many highlight the exceptionally fast delivery, with items often arriving sooner than expected, and commend the efficient service that ensures orders are correct and promptly shipped. People also value the helpful and knowledgeable customer service, which assists in confirming correct parts and resolving issues quickly, contributing to a smooth overall experience. However, some customers also noted issues with shipping, including delayed express deliveries, packages not arriving at their intended destination, or items being damaged during transit due to poor packaging. A few other people also felt that the return policy was restrictive, particularly for installed parts, and some experienced problems with product quality, such as defective fittings.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently highlighting exceptionally fast shipping... See more

Product

Reviewers mention positive feedback about product, often highlighting the excellent pricing on OEM... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and reasonable pricing,... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the ordering process... See more

Service

Consumers find service to be positive, with many reviewers praising the speed of service, competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Supply House offered excellent pricing on OEM replacement parts for my Nordyne heat pump. There were a few other suppliers offering slightly lower prices, but the lead times were a couple of weeks out... See more

Rated 5 out of 5 stars

All went very well. I did chat with the representative on line (text). Confirmed correct parts - Blower motor and wheel. Arrived in 2 days. Perfect fit. Identical to original. All cables, color code... See more

Rated 5 out of 5 stars

Stellar experience! I was seeking a specific chuck key for a Milwaukee holehawg drill, that other vendors couldn't seem to source correctly. SupplyHouse knew exactly what I was seeking, and quickly sh... See more

Rated 5 out of 5 stars

I received my order from Supply House and one of the boxes of filters was damaged. Since it was after hours, I contacted their customer service email and sent pictures along with an explanation regar... See more

Company details

Information provided by various external sources

A leading online distributor of plumbing, heating, and HVAC supplies since 2004, SupplyHouse.com carries over 150,000 products from top manufacturers.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

653 reviews

5-star
4-star
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1-star

Replied to 16% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fastest shipping ever

Fastest shipping ever, I highly recommend this company, I purchased numerous items over the years and never had any problems.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Wow!!!!!

Wow! I have never purchased from this online seller, but I have to say that they are absolutely AWESOME!!! I could not find what I was looking for anywhere on the Internet, but there it was on SupplyHouse.com for an incredibly low price. I ended up ordering it, but I fully expecting that I would not get the right part. Boy, was I wrong. It came ridiculously fast, packaged beautifully, and exactly what I needed. I will always remember this company, because they are AWESOME!!!!

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Super fast shipping

Super fast shipping. Got me up and running 2 days faster than advertised. Can’t complain about anything!

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Same as OEM parts, NOT aftermarket!

Same as OEM parts, NOT aftermarket! Certain parts qualify for Microsoft cashback! VERY quick shipping! Easy to navigate website. Product descriptions are VERY detailed. Highly recommended!

December 16, 2025
Unprompted review
Rated 1 out of 5 stars

2-24" Baseboard Diffuser…

i ordered 2-24" Baseboard Diffuser (Brown) they are junk loose handles and bent poorly made and i go to return them and they dont offer free returns bad business there never recommend them to anyone..

December 13, 2025
Unprompted review
SupplyHouse.com logo

Reply from SupplyHouse.com

Hello,

Thank you for taking the time to share your feedback. We’re truly sorry to hear that the baseboard diffusers didn’t meet your expectations. That’s definitely not the experience we want customers to have.

We understand how frustrating it is to receive items that are not up to quality standards and we regret that this was your experience.

Upon review of your order, we processed the shipping cost from your initial order back on your original form of payment. If you have any questions or if we can further assist, please don't hesitate to reach back out at 1-888-757-4774 and we would be happy to help as best we can.

We sincerely apologize again for the inconvenience caused by your return experience and we appreciate you reaching out with this feedback so we can improve for the future.

Thank you,
Danielle M.
SupplyHouse Team

Rated 5 out of 5 stars

I’m beyond impressed with my initial…

I’m beyond impressed with my initial purchase experience with Supply House! I placed a large order (20+ items) and it was delivered in full the next day. The website was easy to navigate and inventory was available for all items.

December 17, 2025
Unprompted review

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