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SupplyHouse.com Reviews 638

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TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 448 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company for its excellent service, noting that orders are consistently correct, well-packaged, and delivered on time, often sooner than expected. Many people appreciate the competitive and affordable pricing, along with the wide selection of products that are often difficult to find elsewhere. Reviewers also highlight the ease of the ordering process and the helpfulness of the staff. However, some customers were dissatisfied with issues related to shipping and product quality. A few people reported receiving damaged items due to poor packaging or incorrect parts, and some experienced delays in delivery or problems with tracking. There were also instances where customers found the return policy to be restrictive, especially for installed parts, and some noted concerns about high shipping costs for smaller orders.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the exceptionally fast shipping... See more

Product

People report positive experiences with product. Customers are satisfied with the product's quality,... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight competitive and... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process simple and easy,... See more

Service

Users describe positive interactions with service. Many customers praise the speed of service, competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All went very well. I did chat with the representative on line (text). Confirmed correct parts - Blower motor and wheel. Arrived in 2 days. Perfect fit. Identical to original. All cables, color code... See more

Rated 5 out of 5 stars

Stellar experience! I was seeking a specific chuck key for a Milwaukee holehawg drill, that other vendors couldn't seem to source correctly. SupplyHouse knew exactly what I was seeking, and quickly sh... See more

Rated 5 out of 5 stars

I received my order from Supply House and one of the boxes of filters was damaged. Since it was after hours, I contacted their customer service email and sent pictures along with an explanation regar... See more

Rated 5 out of 5 stars

Wow! I have never purchased from this online seller, but I have to say that they are absolutely AWESOME!!! I could not find what I was looking for anywhere on the Internet, but there it was on SupplyH... See more

Company details

Information provided by various external sources

A leading online distributor of plumbing, heating, and HVAC supplies since 2004, SupplyHouse.com carries over 150,000 products from top manufacturers.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

638 reviews

5-star
4-star
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1-star

Replied to 18% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Halima T

Halima T who assisted me was fabulous!!! Located the part I needed quickly when other supply houses couldn’t. I can’t say enough good things. My part arrived a day later. Great service.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recomended

Supply House is our go to for plumbing supplies. Customer service is top notch. User friendly website makes it easy to make a purchase.
Highly recommended.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great price and value!

Ordered 4 new fire alarms for my house that could be hardwired as well as have battery backup. They had the product for about 20 dollars cheaper than any other website I went to and the shipping was 6.99 versus the 16 that another company wanted to charge. Thankful I kept looking and went with Supply house. Thank you!

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

Defective Pex Fittings

I bought a set of 25 in a pack of Pex fittings from Supply House and 10 out of the 25 fittings leaked at the back of the fitting. It did not leak where it was crimped but actually at the back of it. I used a competitors Pex fitting and it did not leak using the same Pex Pipe, Pex Clamps and Pex Crimper. Beware of defective fittings!

March 19, 2026
Unprompted review
Rated 4 out of 5 stars

I ordered a part that said “biscuit”

I ordered a part that said “biscuit”, which is an off white color and I got a white one.as it turns out i only needed the internal parts so it worked out fine, but the model numbers were inconsistent and need checking vs the descriptions.

March 12, 2026
Unprompted review

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