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SupplyHouse.com Reviews 645

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TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 451 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company for its excellent pricing, often highlighting that they offer the best prices available online and locally, even for hard-to-find parts. People are consistently impressed with the fast and prompt delivery service, with many orders arriving sooner than expected and often with free next-day shipping. The quality of the products is also a significant positive, with customers noting that items are identical to original parts, well-made, and arrive in good condition. The ordering process is described as easy, and customer service is often commended for being helpful, knowledgeable, and providing excellent support. However, some customers experienced issues with damaged products upon arrival, which the company generally resolved by quickly shipping replacements. A few reviewers also reported receiving incorrect parts, leading to frustration. There were also isolated complaints about high shipping costs for small orders and difficulties with returns due to significant return shipping fees. A small number of people also mentioned problems with order fulfillment, including delayed shipments or packages not being delivered as scheduled, and some felt that customer service was unhelpful in these situations.

What people talk about most

Delivery service

Reviewers express high satisfaction with the delivery service, frequently highlighting its speed and... See more

Product

People report positive experiences with product, often finding exactly what they need at great prices and... See more

Price

Reviewers highlight positive aspects of price, consistently finding items at competitive and reasonable... See more

Order

Clients share positive opinions on order. Many customers praise the ease of online ordering, fast shipping,... See more

Service

Users describe positive interactions with service. Many customers praise the speed of service, competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Supply House offered excellent pricing on OEM replacement parts for my Nordyne heat pump. There were a few other suppliers offering slightly lower prices, but the lead times were a couple of weeks out... See more

Rated 5 out of 5 stars

All went very well. I did chat with the representative on line (text). Confirmed correct parts - Blower motor and wheel. Arrived in 2 days. Perfect fit. Identical to original. All cables, color code... See more

Rated 5 out of 5 stars

Stellar experience! I was seeking a specific chuck key for a Milwaukee holehawg drill, that other vendors couldn't seem to source correctly. SupplyHouse knew exactly what I was seeking, and quickly sh... See more

Rated 5 out of 5 stars

I received my order from Supply House and one of the boxes of filters was damaged. Since it was after hours, I contacted their customer service email and sent pictures along with an explanation regar... See more

Company details

Information provided by various external sources

A leading online distributor of plumbing, heating, and HVAC supplies since 2004, SupplyHouse.com carries over 150,000 products from top manufacturers.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

645 reviews

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Replied to 18% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I had a great experience buying from Supply House

I was able to find the item I was looking for easily on the website. The description gave me enough information to buy confidently. Checkout was easy and straightforward. Shipping was fast and the item arrived a few days later. The item was packed well and arrived in perfect condition. Thanks!

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Have an older shower system, Supplyhouse can help

We had a 30 year old Kohler shower valve trim and handle we wanted to update. Tried to research how to update without having to cut into walls and change entire valve system. Went on chat with Supplyhouse and they instantly knew what products would work, and they had them in stock. Shipping was fast, prices were reasonable. But their knowledge and helpfulness was what sold me! Thank you

February 16, 2026
Unprompted review

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