Google Reviews 367

I find Google Ads to be about as untrustworthy as you can get. I met with a Google Rep to learn the latest about running YouTube ads. Unbeknownst to me, he left a non-YouTube-related campaign running that I had absolutely no intention of running. $500 later, I discovered it was live. I reached out to my rep, and he never responded to my inquiry. Google refuses to refund the charge, even though I gained nothing from the campaign. Instead of taking responsibility on their end, they just take the money and run. And this to a customer who had previously spent thousands and thousands on their services. No more.

I ran a couple dating subscriptions through Google Pay. After reading all the bad stuff about these subscriptions in reviews. I decided to cancel my subscriptions prior to the renewal dates. With Google Pay all subscriptions stay open/canceled until the renewal date. Two of the three even said I had to cancel through Google Pay. The day after the renewal date, one subscription ran three 100 credit purchases through my card on Google Pay; all with different values for a 100 credit, totalling about $200. The other subscription renewed even though it was canceled. I had to cancel my credit card, file a fraudulent charges claim with the credit card company and Google Pay. Google Pay refunded the one with the smallest purchase amount, but said the other two don't fall under their refund policy; even though they're the exact same type of purchase. Google, you cant see that I canceled the subscriptions prior to the renewal date?? My new cancel date is Feb. 14th, but my usernames and passwords are no longer working on the sites. Lesson Learned: Always use two-step verification on all cards, vett sites prior to subscribing, and spend the $200 on a street walker.

Google support is refusing to reinstate my google pay account after I filed fraud charges with my bank. I called my bank and they said that a few of the transactions went in my favor as refunded. I had this fixed after one time and now im fighting google.

I contacted support to resolve an issue with my credit card. I completed all the pre-text questions name. issue ect. I'm a guy btw

Google rep "Hi Abergail I hope you are having a good day"

me "I'm not Abergail"

Can i have your name .....

Google rep "I can see you are having a problem with delivery...

Can google get it more wrong - how can anyone trust a company that can't get the basics correct - this has to be an implementation of a 1999 on--line-store before the dot com crash.

Horrible. The agents are incompetent. They are also lazy, they don't want to go the extra mile to help customers.

I switched to Google phones starting with the Pixel 8, and I’m currently using a Pixel 10 Pro XL.
Within three weeks, a small superficial scratch appeared on the glass—even though I’ve had a screen protector on since day one.
Google offered a replacement, but only a refurbished phone, which I refused.
Now the phone has developed a rattling noise inside, and suddenly a replacement is no longer an option. Google Support is now telling me to go to an authorized repair center, where they’ll “fix” the rattling issue but force me to pay for a glass replacement I don’t want or need.
This is completely unacceptable. A premium phone with hardware issues after a few weeks, zero accountability, and policies designed to shift the cost onto the customer.
Goodbye, Google. You lost a customer. Welcome back, Samsung.

I got a message it was telling me that I sent 4 messages to somebody but no way because they were send to me I put them in achieves there was a picture too and not me I'm 82 years old and why I do that Google was in achieves to get the messages

Poor Communications

My Google Pixel 9 Fold developed an issue after 15 months of use - slow to charge and the external (small) screen stopped working. I rebooted the phone hoping for a quick fix, it never turned on again. It would react to the forced start and took me to that menu although only by using the internal (large) screen.
Google searches (the irony!!) told me I was in a boot loop and to use the google pixel software repair tool. But that didnt help so I sent the phone back under warranty.

Once received it was inspected I received a very short message saying "Assessed damages
Inner screen - blank
Inner screen - damage not covered by warranty"

I started a chat and finally connected with a human (at least i think it was!). He looked at the records and told me that internal screen was damaged by misuse although the screen still worked and all the apps were visible."

I didn't recognise that as the problems with the phone I sent away! But as it was not covered under warranty I requested the return of the phone.

1. be more clear with inspection reports and make them relate to the problem reported by the customer.
2. explain clearly why warranty conditions are not met.

[UPDATE: Feb 2026]
After months of getting the runaround regarding my Pixel 8 screen defect (covered under warranty), Google finally replaced my device, but only because I filed a formal complaint with the Better Business Bureau (BBB).

Before the legal complaint, Support agents gave me contradictory instructions, closed my tickets without resolution, and told me "nothing could be done" because I was currently outside the US (despite them previously telling me to send it to their UK partners, who then rejected it).

Once the BBB got involved, "Executive Support" suddenly found a solution and shipped a replacement to my family member in the UK. While I appreciate finally having the hardware, the process was exhausting. The communication remained disjointed to the end, with agents emailing me from closed case IDs and ignoring questions.

Bottom line: The hardware is great when it works, but if you have a complex warranty issue, be prepared to file formal consumer complaints to get them to honor their warranty.

I think these girls were trained to be sex show your body

My battery capacity has been limited and fast charging disabled after a system update. The promised troubleshooting and free battery replacement was a lie. Avoid Google smartphones.

The customer service and support is very very poor. They just fob you off. It takes them ages to reply. They cannot resolve the issue over the phone and I was promised a phone call back back from a manager by three different agents but till today I haven't received a phone call. I would recommend not to buy a Google phone at all as their customer service or after sales is very poor. They just cannot resolve the issue.

Mistik in yutube chanal dilting pillish rikaba my yutube chanal

May rinko you tube satmy baharkar diay

I have now sent 17 separate messages to Google Support asking for a response to a simple question about re-starting Chrome.

They have neither acknowledged let alone replied to these messages.

Clearly they consider their position entitles them to treat users with arrogance and disrespect.

Goolge was charging workspace for an old email address. I could not speak to them about this and my bank told me to change the card to stop the payments. However, it was because google had not changed my email address to a new one. The bank never paid me anything but google then said I owed them £750.00. They then closed down my email account. I have now been on a chat to their customer service for the past 1 hour and have been transferred to 6 different agents and keep getting transferred on. Absolute joke.

This is my hacker,taking my accounts and phone number and all access. I keep getting deleted out. Been over a year. Took my play points and rewards. My biccoin. My stocks. My temu deliveries and money. Everything associated with my account. Pictures. FB and messenger utube and my TV and chime. Github my location. My udentity he's a developer with audio issues and over seas. Saw Pakistan once pinned in maps and my language changes. He uses EU options to

As I work, I very often contact Google technical support for services: merchant, profile on Google Maps, advertising. They have never helped me! That is, they really do not solve anything there and do not affect anything. Their standard is just to wait and maybe in a week or two everything will be displayed correctly! I am very disappointed because I was sure that a company like Google would be able to organize high-quality technical support work, unfortunately, such technical support is no better than artificial intelligence.

There is no google support at all had issues with my google home after a week going back and forward with support about not being able to do a simple mesh test I was told to fill out form for technical support 3 weeks later no reply.

Terrible!
Google one customer service is the worst. Decline calls and then purposefully disconnects.
Doesn't answer and hang up when an issue doesn't work for them.