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Rated 1 out of 5 stars

Terrible customer service and do not believe the stated shipping delivery times. The promise a certain time frame but do not deliver in that time. When ask about times they just give you a ya and ca... See more

Rated 5 out of 5 stars

I have been a customer of Suppz since 2008...every single time I reach out to Brent or place an order, I get almost immediate responses. My products ship quickly and I get them very shortly after. I... See more

Rated 5 out of 5 stars

I order from Suppz roughly once every 3-4 months and am always incredibly satisfied with my experience. Once in a while something may come up like being out of stock of an item I've ordered, but they... See more

Rated 1 out of 5 stars

Well like every horrible review, mine is the same complaint. Slow delivery, poor (no) communication and an all around shady company. I guess I’ll be the first terrible review for 2021. Anyway, th... See more

Company details

  1. Fitness and Nutrition Service
  2. Pharmacy

Information provided by various external sources

From protein powders to weight loss supplements, we've got it all. And we've got the lowest prices too! We ship our supplements internationally, and if you're ordering from the USA shipping is FREE with $49+ orders!


Contact info

2.5

Poor

TrustScore 2.5 out of 5

3K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

This is my second time ordering from…

This is my second time ordering from suppz. First time everything went as expected, great prices and selection. This time around I made a mistake with my order and customer service helped me fix it immediately, these guys are my go to for getting good deals on supplements.

January 8, 2021
Unprompted review
Rated 5 out of 5 stars

Never had a better experience with a…

Never had a better experience with a supplement company ever. Always got my orders correct and quick. 1 time they showed an item in stock and the same day they emailed me to inform me it was not.
Offered a substitute, refund or an option to wait a week or so for it to come in. I decided to wait and they shipped my other stuff right away. Week later got my backorder.

April 18, 2020
Unprompted review
Rated 1 out of 5 stars

Horrible Service and Constant Lies

Placed an Order with Suppz on September 7, contacted them the following week as my order hadn’t shipped out yet. Was told that half my order was not in stock yet which was kind of annoying that the site claimed it was in stock but whatever. They offered to send the rest of my order and drop ship the rest from their supplier which they quickly changed to “oh it will be in stock in the next 2 days and we will ship it out together”. Finally I had a shipping date..... or so I thought. Followed up the following week as it still had not shipped was responded with almost the exact same response.... not in stock yet..... will ship half and drop ship the rest..... blah blah. Once again I agreed to these terms only to have them come back and say “ Oh you’re in Canada? Yeah we can’t eat $9 in shipping.... you can cancel half your order or just wait for it to come back in stock I a day or 2....” fine I’ll wait I mean my order from Samedaysupplements that I ordered a week later is almost here already anyways. So another week goes by my order from their competition has already arrived and still my Suppz order hasn’t shipped and no word from them, I mean why would they it’s not like they’ve contacted me once without me messaging them first and why would they, they’ve only gone back on their word like 3 times now...... horrible service, no concern for Canadian customers, and repeated broken promises...... I will not be a returning customer obviously!!! Btw it has been a solid 2 weeks now and still no shipment sent

September 20, 2019
Unprompted review
Rated 1 out of 5 stars

DON'T BUY FROM SUPPZ.COM

Ordered buk protein from this company. I've used them before a few times in the past so I was a returning customer. The site said the protein was in stock and I was starting a fast the following week and needed this protein to get me through. Shipping was 2 days. 3 weeks later, still no protein in the mail. I finally called them and they basically said sorry about my luck and that it should be there any day now. When it finally arrived, one of the 10 pound bags was busted and protein everywhere.

July 19, 2019
Unprompted review
Suppz.com logo

Reply from Suppz.com

Hey Zane,

I don't see any orders from you this year. Are you sure this order is regarding us? I also spoke to our CS team and they do not recall dealing with any issues like this. Please send us an email to cs@suppz.com with further information. Thank you.

Rated 5 out of 5 stars

I bulk ordered some pre-workout from…

I bulk ordered some pre-workout from these guys and one of the containers came with part of the seal open. I sent them an email with a picture attached and they apologized and sent another can to replace it. I will definitely order from these guys again.

I wish more companies understood that customer service is what wins repeat customers.

June 17, 2019
Unprompted review
Rated 5 out of 5 stars

American Dream!

Small family owned business started from a dream in southwest Wisconsin and has grown worldwide. Fantastic shopping experience and shipping costs are free or minimal! Love a local family who keeps the business local and creates for themselves the American Dream! Great Job Suppz crew!

June 9, 2019
Unprompted review
Rated 5 out of 5 stars

I had an issue with an order I placed 7…

I had an issue with an order I placed 7 days ago. As of today they still have not shipped or even fill the orders at the warehouse. Tried contacting suppz through the 1-800 number with it going just to voicemail. Finally I sent them an email within 10 minutes they responded with an apology. They also upgraded my order to the gold standard whey product. I've ordered from them in the past and never had a problem I think this was just a little blip keep up the good work suppz and if I was anyone thinking about using this company I would recommend them to you

October 26, 2018
Unprompted review
Rated 1 out of 5 stars

Ordered a product advertised as 63…

Ordered a product advertised as 63 servings, received, product that contained 25 servings. was told I received what I paid for, they claim it was an honest mistake. Was actually bait and switch. Don't order from this company unless you are looking to get ripped off. Extremely shady company to deal with.

September 24, 2018
Unprompted review
Suppz.com logo

Reply from Suppz.com

On this order we did make a mistake and both admitted to it and apologized multiple times to Mike. We also also refunded half of his order for him when we realized the mistake on our end. The ingredient panel had the serving size for the 5 pound container instead of the 2 pound. We gave Mike multiple options including sending out more units or even paying to have his order returned for a full and complete refund. We were not trying to deceive or rip off Mike and thought we had resolved the issue in a way to make him happy only to receive this review. So again we apologize for the mistake and wish you would have emailed us if you were still unhappy.

Rated 1 out of 5 stars

Worst experience ever

Worst experience ever, took a month for international shipping, when the package finally got here one item was missing ($50 value) I contacted support via a email and received a very rude response and was basically called a liar. My follow up email was ignored. If you value your money and sanity shop elsewhere.

August 24, 2018
Unprompted review
Rated 5 out of 5 stars

One of my new go to supp companies

Everything came “as stated” in a very timely fashion. Payment options are very flexible and even include Sezzle’s buy now, pay later. A great company with great products and deals. I would easily reccoment this site to others. #gainz

June 1, 2018
Unprompted review
Rated 1 out of 5 stars

Worst customer service ever

Worst customer service ever. They have the slowest shipping out of any other website. Most companies ship out my order the same day or the day after I place my order. With this company they take about 7 days and in the past I had to wait 2-3 weeks to receive my order

June 1, 2018
Unprompted review
Rated 5 out of 5 stars

Suppz is the king

Suppz is always amazing when it comes to price and customer service. I live in Minnesota and the fact that I can buy online and get free shipping no matter the size of the order is amazing.

June 1, 2018
Unprompted review
Rated 1 out of 5 stars

Lumpy n unusable a waste of money

The product was horrible! It came lumpy and came in big chunks, obviously the product was old or something I don’t know what’s going on I feel like I lost 40$, I wasn’t going to o a review but I was asked so I answered. I will not use the company on my supplements again.

June 1, 2018
Unprompted review
Suppz.com logo

Reply from Suppz.com

Mariano,

Please send us an email at cs@suppz.com if there is an issue with what you received and our customer service team will gladly assist you.

Rated 5 out of 5 stars

Arez Titanium

The Arez Titanium is the best pre workout I have used so far. My order was delivered in just a few days. I will be a returning customer!

June 1, 2018
Unprompted review

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