Surbitoncars Reviews 

Very good service and professional.I was very happy with my experience.Thabk you!

Thank you all once again great pick up today from Heathrow. Lovely driver pleasure to chat with him. Not to forget the driver who took me to heathrow on 18th.

Great service
Kind regards Roberta

I contacted Station Cars explaining that I required an executive car to take my daughter to her prom as I was out of the UK unexpectedly.

I initially ordered an executive Uber as a replacement to my Rolls Royce but was concerned they did not specify the car so switched to Station Cars as they could provide a personal service.

My daughter reminded me a prom was as important as a Wedding day so was relieved when they confirmed a S Class Mercedes with a Pink Ribbon at a surcharge charge amounting to a regular uber.

They sent me a email confirmation but without the specified car and specified cash payment.

I re-contacted them immediately and explained I’m in another country so they have to take card payment as my daughter won’t have any cash on her. I also queried they did not specify the actual car this was important as I could keep phoning around to secure the right car for such an important day.

I was verbally reassured they would send me a payment link that I can pay when the car arrives and there was nothing to worry about.

A few hours before puck up they called me and said they can’t provide the specified car and would I be happy with an E class Mercedes replacement with no ribbon but will still charge me the extra £10.

I had no choice but to agree as it would be impossible at such short notice to find an alternative.

The driver turned and became aggressive to my daughter and started swearing for his money in her special day as he was expecting cash.

I called them immediately put on hold for 20 minutes and finally you will took my card payment details.

The driver continued to be aggressive took cash from my daughter’s mother. She felt threatened and felt she had no alternative as your driver was destroying her daughter’s special day.

Awful. Took my money in advance, but didn't turn up - I spent 15 minutes walking up and down the car park but I couldn't find them. Received a text with the reg plate to look out for 24 hours after the event - useless. Wrote to them to request an explanation but they never bothered to reply, just walked off with my money. DO NOT USE - they will take your money, not provide the service and then ignore you.

Excellent service, thank you! Beat Uber on price by 35%, beat Uber on timing, beat Uber on getting there on time! Chessington to LHR terminal 4, Great service, highly recommend 👌

We pre booked a mini cab to collect us from Heathrow airport . It was agreed that the driver would pick us up outside at costa coffee terminal 4 . He would then take us to the car park and we pay for the car park and the taxi cost . However on arrival the driver was nowhere to be seen . We waited for him and he then called us to let us know that we now need to rush outside departures and he would collect us from there . We waited for him to arrive and he finally arrived . When we reached home the driver insisted that we pay £7.50 in addition to the agreed fare although he had not parked in the car park . He started shouting at us and was very rude and abusive to us . He said angrily TAKE YOUR BAGS . He did not bother to even take them out from the boot . He demanded we give him the full fare and left even if we did not agree as he had not paid for airport parking . We had no alternative but to pay him fully as he would not leave without the full payment . We called the office who agreed that the car parking charge should not have been taken . However ,they have still not refunded the car par cost to us . They have apologised on behalf of the driver as he should never speak so rudely to any customer and he should not be demanding costs for the car park which he has not incurred .We felt very threatened by his rude ,aggressive tone and his refusal to even take the bags out from the boot !!!
We were extremely disappointed by this rude and aggressive behaviour from the driver and also disappointed by Surbiton cars who have not refunded the money to us . We will NEVER USE Surbiton Cars ever again .

Utterly appalling. Prebooked and paid for a cab to London. It didn't appear. Despite several frantic phone calls, in which they left me on hold for 10 minutes or more, 45 minutes after the booking time, no cab had appeared. At first they kept saying a cab was on its way. Eventually they said that ther was no cab because I hadn't booked early enough. I had booked on a Thursday for a Saturday morning! I wish they had just been honest and given me thechance to call another company. I'm still trying to get my money back.

Urgently needed to get to airport. ..bus and train strike and heavy traffic gridlock due to rugby
Called this company, courteous communication with clear attempt to get to airport (which they did) mitigating a very stressful situation.

Have used many times before, but this will be the last.

Upon journey completion, driver was abusive, rude and intimidating to my pregnant wife, myself and my parents in-law. He also drove dangerously and vehicle was incredibly unhygienic and smelly.
Both the office and the driver breached the terms of our agreement (to be able to pay post-journey via BACS or card) and were incredibly rude and unprofessional.

The driver demanded immediate payment upon arrival and refused to leave our driveway; he was rude, abusive and intimidating to my pregnant wife (face to face) and myself (on the phone).
He harassed my wife for payment by ringing the doorbell again while she was working from home (in a meeting).

When I called the office to complain, their response was even ruder and more aggressive.
Rather than apologising and acknowledging our agreed terms, they kept on repeating “You need to pay”, and “The driver can’t leave until you pay”. They did not listen to a single word I said to them.

In the end, this cost us money (more expensive than other companies), time and embarrassment at work and stress.

Will not go near them again.

I just had the most awful experience with surbiton cars. We had called the office to arrange so that we could pay online, and they instructed us to wait for the office to call us back or email right after the service. Once the car arrived at destination, the driver had no clue that this was the arrangement and when i politely explained to him, he started being very rude and aggressive, shouting and even pushed my phone physically away. The office kept putting us on hold on the phone and the driver wouldn't move from our driveway (which he's not even supposed to park on). All I can say is rudeness and unacceptable behaviour all the way. The service itself was also bad: bad driving and smelly car! Stay well clear.

always on time- I wouldnt use anyone else!

Used these guys for airport drop off and pick up pre-covid with no problems. This year they were terrible. Booked an estate car. The driver refused to fold his back seats down to accommodate our luggage saying we should have ordered a people carrier. Also saying that putting luggage on a folded back seat would damage his car! After he unloaded the bags he had put on already, I had to call Surbiton Cars and after a long chat agreed to pay the driver an extra fiver although he wanted the people carrier rate and said the website said estates are for 6 people and 2 bags (which turned out not to be true). Also had to pack the bags on myself to prove to him they would all fit!

On journey home despite our flight delay being on take-off driver negotiated for waiting time after he got to the airport too early. He also drove very aggressively the whole way home and had other stuff in his boot, again making it tricky to accommodate our luggage. He was on his phone (speaking or texting) a good chunk of the journey and seemed agitated – my partner did not feel safe or comfortable.

Emailing the company about what estates were for they had to coned that website was not clear as they also had a 2 people 4 bag rate and nothing about not being able to fold the back seats down. They gave me my extra £5 back but that was not compensation for a stand up shouting matcvh with a driver who was about to leave us standard getting to the airport.

In short, they have gone downhill massively and would avoid them like a barge pole.

Booked car to get me from LHR T5 for pick up. On arrival no driver. Rang the company who told me driver was 5 minutes away. Rang the driver who told me he was 25 minutes away.

Had to get black cab at double the cost and then had to ring the company 5 times to get them to process the refund.

Very poor

Booked a car 48 hours in advance to be picked up from a busy sporting venue. Received an e-mail 7 mins before they were due to arrive saying "Sorry we cannot book your vehicle at this time." Appalling customer service and very glad I didn't tick the option to pay in advance. And just to pre-empt them saying I have the wrong Surbiton Cars - 2A Hook Rise N, Surbiton KT6 7JZ. Avoid

Just been left high and dry by this company . Arranged a taxi the day before for 06.10 to catch a flight at 6.05 advised that they could not pick up until after 7.00am

First and last time I will use them.

We have used Surbiton Cars for many years now. However we noticed that over the past few months their service has lost its quality.
We loved using them because their prices were reasonable, they were always friendly and helpful over the phone and their drivers were very professional.
Their prices have remained the same, which is good, but being greeted on the phone has changed, no more friendliness, no more smile and even a kind of arrogance from time to time.
Last time we booked a taxi to be picked up from the airport we waited for our driver for 45 minutes. Although we called their office quite a few times as we were waiting, we never got an apology from the staff and were given a rather obscure explanation of what was going on. Finally when the driver turned up, he didn't apologise either and produced also an obscure reason when asked why he was late.
As we reached our home he announced that he would give us a discount as a compensation for the incident. Indeed he reduced the bill by £5 but still there were no apologies.
Somehow Surbiton Cars has turned into a kind of Uber and this is not the kind of service we were used too. We would certainly not recommend them to anyone and will not use them again in the future.
One last thing: their website does not offer an option for leaving a rating.