Surepassdrivingschool Reviews 

765
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and supportive approach, making the learning process effective and pleasant. Many highlight the instructors' ability to build confidence, especially for nervous learners, through clear explanations and personalized teaching methods. The service is frequently described as excellent, with people appreciating the dedication to student success. Reviewers often mention instructors' flexibility in scheduling and their commitment to getting students test-ready, contributing to high pass rates. People found the overall user experience enjoyable, with instructors creating a calm and encouraging atmosphere throughout their lessons.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising instructors for their patience, support,... See more

User experience

Clients share positive opinions on user experience, with many describing the entire learning process as... See more

Service

Users describe positive interactions with service, with many reviewers praising the supportive and... See more

Instructions

Customers consistently note positive experiences with instructions, highlighting the instructors' ability to... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and support received.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I hadn't ridden for 30 years and decided to get back into it. Surepass gives a free refresher lesson to determine your requirements. A date was arranged and Matt was brilliant. Put me straight onto a... See more

Rated 5 out of 5 stars

I highly recommend Mark Hawtin! He is an absolutely fantastic instructor. After being let down by another company we reached out to Mark who was quick to go above and beyond to help my son progre... See more

Rated 5 out of 5 stars

My son has just passed his test first time with Neil Kilshaw! What an amazing experience he has had ! Neil went above and beyond for him, the support, communication and professionalism was outstandin... See more

Rated 5 out of 5 stars

Mark Hawtin in Northampton, has been an absolute diamond teaching my daughter to drive. She is a shy girl and Mark made her feel calm and confident. She said she always felt at ease and he taught he... See more


Company details

  1. Driving School

Written by the company

Surepass offers everything you would expect from a quality driving school, we specialise in 1-week crash courses and patient-friendly weekly driving lessons. You would expect this to come with a price tag but you will find our prices offer the best value in your area. You could probably find it cheaper but you could end up learning in a 10-year-old car that is unreliable and harder to drive.


Contact info

4.8

Excellent

TrustScore 5 out of 5

765 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(765)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and convenient

Easy and convenient if you have no clue when it comes to finding an instructor. They allocate you an instructor, book your theory and test for you and you just sit back and wait until you want to start the lessons with your instructor.
My instructor Chris Bulpitt was supportive and really helped with my confidence to get me to test. Thank you Chris! I couldn’t have done it without you!

August 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Brilliant driving instructor

Scott Waring based over in Nuneaton, has been a brilliant instructor teaching me how to drive the past 8 months. He taught me many things about driving and how to easily manoeuvre the car. A brilliant instructor would recommend

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Mark Hawtin based in Northamton was…

Mark Hawtin based in Northamton was outstanding with our kids, from under confident learners to confident passed drives.
We have experienced many instructors through this journey and hands down Mark was far superior to anyone we have trusted our kids too!
Both of our kids have unique learning needs and Mark made their driving journey very easy and obtainable.
I would highly recommend Mark and as a parent am very grateful for his help.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Instructor Mark Hawtin - Highest recommendation possible.

Highest recommendation possible.
5 instructors later - we found Mark Hawtin who we title … Best instructor for neurodivergent teenagers, in the whole wide world, ever in the world!

Two of my teenagers have now passed their tests with Mark. Both have unique learning styles with SEN needs. Mark took time and care to understand their personalities and taught them in a way that made sense to their brains.

Mark consistently delivered clear and confident teaching in all aspects of driving and road safety. My kids came home happy and energised, never knocked or deflated. Mark built them up and shaped them into confident road users.

Good teachers are a gift, we have an enormous level of gratitude to Mark and feel blessed in finding such a brilliant instructor.

With 100% confidence, any parent nerves will be eradicated. Mark genuinely invests in your teenager and their confidence to drive.

Lastly, thank you Mark. My kids say you’re the best instructor ever and i totally agree. You are a total legend!

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I booked my lessons with Su. I really struggled to retain information and dont tend to learn the typical way, whether through nerves or my disability making me exhausted. Su was more than patient, continually adjusting to my learning capabilities and never ran out of ways to either show me how to do a manoeuvre or understand the rules of the road. Su went above and beyond and I passed my test because of her abilities as a instructor,perseverance and believing in me even when I didnt. I would highly reccomend Su and do to anyone requiring a great instructor!
Thankyou Su

August 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Scott Waring

i had my driving lessons with Scott Waring and was brilliant. He explains things really well and after every lesson i always felt like i had learnt something new and like i had achieved everything possible throughout every lesson. i would highly recommend him to any new learners and i do not have a bad word to say about him

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

Test day!! …

Today was the day of my test and my instructor Mr Mark Hawtin you took the time to make sure I was ready for anything you gave me the confidence I needed to pass and I will forever be grateful thank you again SurePass driving school!! I will always recommend you!!

August 19, 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish driving school

I started driving lessons with an instructor called Aaron in 2023 from Surepass Driving School.
Every week we did the same things so when it came to my tests I wasn't prepared for it and failed my tests.
His car was broken all the time and had no power so going uphills you really had to put your foot down, you were lucky if it was doing 30 mph.
My last test I did was in a car that I wasn't use to. It was the 1st time that I had driven that car. It had no power and the the reverse gear was different to the other cars that I had driven beforehand.
I phoned Surepass and they said to take it up with Aaron but I can't get hold of him and it was them that employed him.
I wouldn't touch Surepass with a barge pole and I'm thinking of sueing them as the money I spent was from my beloved dad who died in October 2020.
The other thing about Aaron was he used to shout if you did anything wrong, also he would leave me to drive on the Mold to Denbigh road while falling asleep.

August 18, 2025
Unprompted review
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Reply from Surepassdrivingschool

Hi Gaenor,

Thank you for taking the time to share your feedback. It was myself you spoke with yesterday, and I appreciated the opportunity to discuss your concerns in detail.

During our conversation, you mentioned the lessons you took with Aaron two years ago and expressed your dissatisfaction with them. I sincerely apologised for your experience and explained that had we been made aware at the time, we would have been able to look into the matter and take appropriate action to support you.

As I mentioned on the call, the instructor in question is no longer with us. While I have made a note of your concerns, there is unfortunately little we can do at this stage, and I suggested you may wish to contact the DVSA if you decide to pursue the matter further.

You also explained that you are seeking a refund for those past lessons. I again expressed that, had we been notified while the lessons were ongoing, we would have been in a better position to investigate and potentially resolve things more effectively. Reporting it two years later does limit our ability to act.

That said, I am genuinely sorry that you feel the service you received did not meet your expectations. I wish you the very best with your continued learning and success with your new instructor.

Kind regards,
Michelle Partington
Customer Service Manager
www.surepassdrivingschool.com

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Rated 5 out of 5 stars

Honestly Trish was soo supportive

Honestly Trish was soo supportive, I had previously had a difficult experience with another driving instructor which made me uneasy driving but Trish really helped me to grow confidence in driving. I can’t thank her enough, she taught me more in a few months that I had learnt in a year with my other instructor. I passed first time and I’m soo grateful!!

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Driving Lessons — Lee Morris

I had the luck and privilege of having Lee Morris as my driving instructor for a driving test in St. Helens. As tests are hard to come by, I was forced to come to St. Helens for the driving exam, and Lee was super accommodating in preparing me for it in just 2 weeks. Success was the result! A very heartfelt thank you to Lee!

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

I had a absolute amazing experience…

I had a absolute amazing experience with my surepass driving instructor Neil kilshaw, going from a shacking mess with no clue how to even start a car to a confident driver in a matter of months, Neil was so kind and patient with me from start to finish and I would highly recommend him to anyone, thank you for everything!

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent instructor. I would highly recommend!

Claire is an exceptional driving instructor! She created a calm and stress-free environment during our lessons, which really helped me feel at ease behind the wheel. Her patience, expertise, and encouragement made a huge difference in my learning experience. I felt supported and confident throughout, and I'm so grateful for her guidance. I highly recommend Claire to anyone looking for a driving instructor who truly cares about their students' success. Thanks, Claire, for helping me pass my test!

August 13, 2025
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Rated 5 out of 5 stars

Boss

I booked the 30hr course and had victoria who i could recommend to anyone, really informative and helpful. She was dead calm when i would stall the car or struggle and help me calm down and feel confident on the road. The course was also really good value for money. Nice one Victoria for the help👍

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Dan wood from Chorley

I had my driving lessons with Dan wood in Chorley and found his lessons to be really enjoyable and useful. Dan created a really relaxed but informative environment for me to learn. I can’t give Dan any criticisms he was really flexible with arranging lessons and got me test ready within 14 hours of lessons and I pass first time.

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Dane Hodgkinson

My driving instructor was Neil based in st Helen’s. Couldn’t fault him what so ever. Passed with 16 hours of lessons. Would highly recommend him to anyone.

August 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Scott waring

My instructor was Scott and he really helped me. He was very patient with me and helped me really understand.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

My driving instructor was Claire and…

My driving instructor was Claire and she was amazing. She was incredibly patient and encouraging, helping me build my confidence in driving. Claire made learning to drive a great experience. I would highly recommend learning to drive with Claire

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Would like to say a massive thank you…

Would like to say a massive thank you to Dan wood on the way you have presented your self and stuck to everything he had said would happen from pick up to passing to back home again I’ve enjoyed being able to talk about my worries in driving without feeling like a failure so thanks again to Dan wood and his team I would highly recommend sure pass for anybody who is willing to learn

August 7, 2025
Unprompted review

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