SurePayroll Reviews 1,806

As the founder of a small non-profit, we are finally able to hire one paid staff member, so we found out from other reviews how great SurePayroll is. We knew nothing about setting up payroll and what we needed from our state, and the staff was incredibly supportive, knowledgable and helped us get completely set up, and very quickly. They walked us through our first payroll entry and it's incredibly easy and intuitive to use.

They don't respond on time, have to follow up multiple times, and they don't let you switch states easily.

Dishonest billing practices. No mention during sign up that there are huge end of year charges. We don't work with dishonest companies.

Dylan walked me through the enrollment process and was a true servant heart. More wonderful is how seamless this process is. I am now set for auto payroll. I do not need to do anything and it executes perfectly. Wow.

I’m not liking that employees healthcare, or childcare cost, uniform or other work related deduction cannot be deposited into our company 2nd account. This complicates our accounting records.

Current customer for both payroll and 401K. Completely fine with 401K team no issues there even with making changes. Moved states - multiples times working with customer support had no resolution on the same issue (every time I get a different answer from the company) over 6 months.

Moved from New York to Florida. With regards to Florida State SUI. Some representatives have told me to take no action, others have said the company will handle it, some have said that I am responsible for it. While the amount is small, as a business owner it constantly is stressful and worrying and time consuming.

I also filed a BBB compliant as well other issues that compounded this from there side. Frankly this is unacceptable for any business.

Too complicated for my taste

Matthew was extremely helpful throughout the entire process. He assisted me on the phone while filling out forms and creating accounts on the government websites. He sent me links to exactly where I needed to go. He was patient in helping set up exactly what I wanted my withholding to be, and it came out exactly to what I wanted to the cent.

I am not the type of person to leave reviews, but this may have been the best customer experience I have ever had. 10 out of 10 would recommend SurePayroll to everyone who needs payroll & withholding assistance.

Misled - Not for Visa Workers
When I purchased this product, I verified that I would be able to pay my J1 students that I could just call and get the SSN and Taxes overridden. In entering my first Non-Resident worker, I was told by 3 different CSR's this was not the case and could not happen. Then I received an email stating that if I provided a VISA copy that it could be overridden by a supervisor. Now today again, I am told this is not so. Sure Payroll teams need to get their facts straight. As I was sold a product I cannot use.

Loves this payroll company. Very affordable and works with the ups and downs of being an owner. I've been using them for a very long time. Tried many others. And I always come back to this company. I honestly don't have no negative to share. App could improve other than that that's it. Awsome customer service. Any time I need help willing to help. I'm going to try their IRA I'm getting excited about it.

Poor customer service, especially for the price. Difficult to navigate any issues that come up (but don't worry, there is an extra fee for that!). Upon severing services, incomplete explanation of expectations and costly ending fees. Would NOT recommend.

This company continues to take funds from my bank account but does not allow me to process payroll. It has been a month since i last reached out, the rep asked for more info from bank approx 2-3 weeks from last contact . Which I did provide on 2/25/26 today is 3/3/26 and still unable to provide payroll. UNEXCEPTABLE!!!! I will be looking for another payroll service

Great payroll solution! Easy to use, has everything what I need and affordable price.

Easy to navigate and customer service is great! Vanny made setting up our account easy, and his explanations for services, payments, payroll, etc. were easy to follow. He is quick to follow-up with any issues or questions you may have. I haven't automated payroll just yet, but running payroll is simple. Highly recommend!

I love that I can set payroll and forget about it. It is so easy to use.

Olivia is awesome. She helped me set things up and handles our account

I am giving 4 stars because it is difficult to communicate with a representative once you become a client a they get the contract. I have been calling a person who is the representative that was in charge of my account, and he does not answer neither my calls nor my messages.He completely ignores my messages, and at the beginning he used to be very nice. When I finished the enrollment, the communication changed from 10 to 0. At this time I am not able no to communicate with anybody from the company. I just wanted to add an extra withholding to my payroll, and had to call a friend to help me because the company never answered my calls

Simple to use
Great customer service

SurePayroll is easy to use and makes running payroll quick and stress-free. Tac filing is straightforward, and customer service has been helpful when I needed support. Overall, a solid payroll option.