SurePlates Limited Reviews 1,575

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

Really impressed with SurePlates, and with Jesse in customer services. There was an issue with my order, and the way it was handled was exemplary. It couldn’t have been dealt with more graciously. I w... See more

Rated 5 out of 5 stars

Initially had some problems. Ordered over Christmas and didn't get any confirmation emails. I tried contacting through the website and got no response which worried me. I then emailed direct and Jesse... See more

Company replied

Rated 5 out of 5 stars

Can’t recommend enough! Ordered 12:42 and received today at 2pm despite not paying for express shipping! Guess I got lucky! Amazing speed and a lot faster than expected! Absolutely love... See more

Rated 5 out of 5 stars

Decided to brush off a plate held on retention and placed order with SurePlates. Minor glitch with receiving a confirmation email but was able to track the expeditious production status and Jesse resp... See more

Company replied

Company details

  1. Auto Parts Manufacturer

Written by the company

SurePlates Limited offers premium road legal number plates including 4D / 3D plates, gel plates, standard printed plates, and variations. We have a unique and intuitive fully 3D number plate builder with plenty of options and customisations available. Our products are of the highest quality and we confidently guarantee them for a minimum of 2-years. Our materials are sourced from market leaders in plastics and reflective solutions in Europe, including Orafol's Oralite retroreflective vinyl, 3M's optically clear adhesives, and impact-modified acrylic sourced from within the UK. We're proud to offer top quality products and first-class customer services to our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 50% of negative reviews

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Rated 1 out of 5 stars

Poor service

Customer service shocking won't return email queries plates also arrived scratched

August 21, 2025
Unprompted review
SurePlates Limited logo

Reply from SurePlates Limited

Good evening Mr Wilson. I answer all emails via Zendesk - if you email us, you'll get a ticket number. It's possible you sent your query to a noreply address. You can see from other reviewers there is no problem replacing damaged or faulty plates if needed. Please email help@sureplates.com with your order number and complaint and you'll receive a ticket number from Zendesk and a way to maintain communications with us.

Warm regards

Jesse

Rated 5 out of 5 stars

SurePlates delivered a premium service…

SurePlates delivered a premium service from start to finish. They made getting my number plates incredibly quick and easy, with zero hassle. The quality of the plates is top-notch, and the whole experience felt smooth and professional. Definitely a company that lives up to its name, highly recommend if you’re after high-quality plates and exceptional service. Absolutely brilliant!

July 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service, as usual.

Used SurePlates on previous occasions and they haven't let me down. Easy to order website, timely communications, competitive pricing and amazingly fast turn around / delivery. Will definitely use again. Thanks

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Been a customer 4 times- great service

I’ve used Sureplates 4 times now and they’ve produced exactly what you’d expect for a good price with fast delivery. For one of the orders I spoke to a member of staff by email who was professional and courteous, providing fast responses to my question and even personally letting me know that the item had been shipped. You get automated shipping notifications with them anyway so the email was not necessary but a nice bit of customer service.

June 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Outstanding customer service

I ordered my plates but made a mistake. I emailed customer support and Jesse emailed me back within minutes and rectified my mistake. The customer service is quite simply outstanding. I highly recommend anyone needing number plates to use SurePlates Limited.

May 29, 2025
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Rated 5 out of 5 stars

Awesome Experience!

Ordered on 17th May 25 and my plates came on 21st May 25. Absolutely love the 4D plates, so clean and crisp looking and great quality, they came well packaged in bubble wrap and with all the screws, screw covers and sticky pads I needed. Fantastic service and I'm over the moon with my new registration plates, really make my car pop! Highly recommended, thank you!

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service. Number plates were processed and dispatched within a short period after placing my order.
Quality number plates which were reasonably priced

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

This company deserves all 5* it gets

This company deserves all 5* it gets. Platform to create plates is excellent, product top quality and customer service (Jesse Robin!:) sets a benchmark for other companies to aspire to. And chap who set it up was inspired to offer very best....see back-story on website if you have mo.

May 15, 2025
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Rated 5 out of 5 stars

Amazing price and service

Amazing price and service! Plates look amazing as well. Ordered after the next day delivery cut off point on Friday expecting the plates to arrive Tuesday, but delivered next day on Saturday! Free fitting kit is also a bonus.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Competitive price, great quality, and useful freebies

I chose these guys because they were competitively priced and had good reviews. They include screw and sticky pad fixings for free, making them better value.

The plates took about a week to arrive. They appear of the finest quality. They were easy to drill and attach. The screws look like self-tapping ones, but I drilled a 3.5mm guide hole. The acrylic took the screw thread with a reassuring tightness. Plates look great on my car.

The only very minor criticism is in communication. It says clearly that once ordered it's probably too late to cancel, as they make them up almost immediately. In itself this is great news. But mine seem to take several days and then didn't get dispatched until I queried it (probably coincidence). I had been led to expect same or next day dispatch and to get within 3 working days, but it was about 5. Still a reasonable service, but the messages on the website had led me to expect quicker.

The other point is that I waited until I'd got the certificate for my plate through the post before ordering. Turns out, I didn't need this. These guys will make up the plate without it. Had I known this I would have had these plates made whilst awaiting the certificate. Other companies seem to insist on this proof. Ultimately I'm happy to take this responsibility myself and don't need nanny state intervening.

Overall I'm delighted with the quality, price and freebies which are genuinely useful and will be back again for my future licence plate needs.

March 19, 2025
Unprompted review

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