Grant McNeil was a very courteous installer, he worked efficiently and was very well mannered giving me enough time to warm my baby’s milk and toddlers lunch before switching off the electricity. He w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Peter and Alan are an absolute asset to the sureserve company! We had wall insulation fitted throughout our house and despite it being q big top Peter and Alan were always sure to do a very thorough j... See more
Company replied
Very professional company. From start to finish. Gerry the surveyor explained how the new installation would be carried out and what we needed to do prior to the job starting. Garry the eng... See more
Company replied
The two technicians who came and worked throughout from 8.30am until after 6pm in 32°C heat. Yes THAT day in Scotland.🥵 Moving my boiler position , loft to kitchen and installing new pipework and... See more
Company replied
Company details
- Heating Contractor
- Energy Equipment and Solutions
- Fire Protection Service
- Boiler and Heating Service
- Solar Energy Contractor
Written by the company
Sureserve is dedicated to addressing the unique needs of housing associations, local authorities and residents by providing a comprehensive portfolio of high-quality solutions that ensure energy efficiency, safe compliant homes, and improved quality of life. The company differentiates itself through its holistic approach, Nationwide knowledge, regional expertise, and commitment to excellent customer service, all while fostering strong partnerships and maintaining a focus on innovation and sustainability.
Contact info
United Kingdom
- sureserve.co.uk
4.2
Great
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service
Fantastic service by an extremely professional very friendly gentleman.
June 5, 2026
Unprompted review
Reply from Sureserve
Mrs. barbara hutton,
We're happy to hear you had a fantastic experience with our professional team. Thank you for your feedback.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Knowledgeable Engineer
I'm ignoring that it took 6 months from when I reported the fault to finally getting my meter replaced.
Today's service was very good. I was reminded of the appointment, was told the name of my engineer in advance so when they turned up I knew they were legitimate. On the day Owen text his ETA which was great.
Arrived, didn't faff around and got the job done quickly. Was impressed with customer service and knowledge. Was able to answer my queries.
Thank you Owen Reed 10/10
June 4, 2026
Unprompted review
Reply from Sureserve
customer,
We appreciate you sharing your experience. We are glad to hear that the service you received today was very good and that the engineer was able to resolve your issue efficiently. We value your feedback and will pass along your kind words.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Professional and helpful engineer
Sami Kilic fitted my new electric and gas smart meter and he was excellent from start to finish. He was professional, knowledgeable and polite, and he kept me updated on what he was doing at each stage. He also pointed out that my boiler pressure was too high, which I really appreciated. Very pleased with the service from Sami Kilic from Safe Serve.
June 5, 2026
Unprompted review
Reply from Sureserve
Brendalene McDonnell,
We're happy to hear about the excellent service you received for your meter installation. We appreciate you highlighting the professionalism and knowledge demonstrated. We're glad you were kept updated and that the boiler pressure was checked. Thank you for your kind words!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Smart Meter fitted
Stephen Howe was very quick and professional today fitting my smart meter! There was minimal disruption which was great as I had a napping toddler in the next room. Stephen explained the smart meter in detail and ensured I had no questions before he left! Great service! 😊
June 5, 2026
Unprompted review
Reply from Sureserve
Megan Scott,
We appreciate you sharing your positive experience. We're happy to hear the smart meter installation was quick and professional, with minimal disruption. We value that the process was explained in detail.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Sureserve South
I’d like to thank the engineer, Lamar, and the lady who took my call (name unknown), who arranged an urgent appointment after a distressed call. Her response was very reassuring and much appreciated.
Lamar attended promptly to resolve a boiler issue caused by ongoing kitchen renovation work. He was courteous, professional, and clearly explained the fault, the repairs, and the next steps.
His swift and thorough work ensured my daughter and I were not left without heating over the evening or weekend. Excellent service throughout.
June 5, 2026
Unprompted review
Reply from Sureserve
lynda ,
We are so pleased to hear about your excellent experience with our team. It's wonderful that we could arrange an urgent appointment and resolve your boiler issue promptly, ensuring your daughter and you had heating. We appreciate your kind words.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Disgusting company customer service…
Disgusting company customer service booked two appointments and they don’t show up
When you ring to ask where they are the call centre staff tell you you’re obstructive and cut you off - what a joke!! Stay away from this shambolic and rude company
June 5, 2026
Unprompted review
Reply from Sureserve
Kirsty,
We are truly sorry to hear about your experience with our service and call center. We are investigating these concerns to improve our processes. Can you please supply your full name , address, postcode and conta.ct number and we will follow this up
Kindest Regards
Sureserve
catriona.jenkins@sureserve.co.uk
SESUK.enquiries@sureserve.co.uk
Very pleased with the service
Our engineer - Owen Ward - was very helpful at updating us of his arrival time. He was very polite when he arrived and took care of the job in a very short time. We’re very pleased with the service he carried out at our property. Thank you.
June 5, 2026
Unprompted review
Reply from Sureserve
Kate Steele,
We're so pleased to hear about your positive experience with our service. It's great that our engineer was helpful and efficient. Thank you for sharing your feedback!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Lovely man good customer service
A gentleman called Reg phoned to reset my boiler. This unfortunately didn't work so he phoned via WhatsApp to see what was on the boiler and talk me through it again. Thanks Reg you're a star
June 5, 2026
Unprompted review
Reply from Sureserve
Mrs Edwards,
We're so glad to hear our team provided such excellent support. We appreciate you sharing your positive experience!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Absolutely disgraceful.
Absolutely disgraceful.
Left with a leak for over a week created a hole in my ceiling.
No hot water for 2 weeks no communication. Still was not fixed for 5 weeks. Still waiting for electrics to be done. Customer service are rude and give false information
June 5, 2026
Unprompted review
Reply from Sureserve
Tara sumner,
We are truly sorry for the unacceptable issues you've experienced. We are actively investigating this to improve our service and communication. Can you please supply your full name, address, postcode and contact details and we will follow this up.
Kindest Regards
Catriona.jenkins@sureserve.co.uk
Sureserve
SESUK.enquiries@sureserve.co.uk
Excellent Workman
Dev the gentleman who came to change my gas meter and to reconnect it to my smart metre was a really pleasant and polite man.He explained exactly what he had to do while he was here.After he had completed fitting the meter he went through every I needed to know he left no mess and put everything as he found it well done Dev
June 5, 2026
Unprompted review
Reply from Sureserve
Christine,
We're happy to hear our engineer was pleasant and polite, explaining the process clearly. We appreciate your positive feedback about the tidy work and will pass on your kind words.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
The service was good..the person who…
The service was good..the person who did the job .Mario.he was brilliant. So helpful and polite. Really nice guy.
Thank you
June 5, 2026
Unprompted review
Reply from Sureserve
Sue Richards,
We're happy to hear you had such a positive experience! It's great to know our team member was brilliant, helpful, and polite. We appreciate your feedback.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Derek who visited us was amazing
Derek who visited us was amazing. Kept in touch. Explained things fully. Tidy and clean up. Polite, efficient and helpful. He was fabulous.
June 4, 2026
Unprompted review
Reply from Sureserve
Juliet Sensicle,
We're so glad to hear about your excellent experience. We appreciate you highlighting the clear communication and professionalism. Thank you for your feedback.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Sean and Billy are great lads
Sean and Billy are great lads, we’ve had a great experience with these two lovely guys. Their work is spot on and always happy in their work.
I highly recommend these guys.
June 2, 2026
Unprompted review
Reply from Sureserve
Lag,
We are so glad to hear you had such a wonderful experience with us. We truly appreciate your kind words and recommendation! We will pass this on.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Excellent Employee
The engineer Marco was very professional and a credit to his Company.
June 2, 2026
Unprompted review
Reply from Sureserve
Ashley Murdoch,
We're happy to hear our engineer was professional. We appreciate your positive feedback!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Really great service
Really great service! everything was fixed super quick, Stephen Howe is a credit to the company.
June 4, 2026
Unprompted review
Reply from Sureserve
Sarahb,
We're happy to hear everything was fixed quickly! We appreciate your kind words about our team member and we will pass them on.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
New smart metre
Derek Doyle was chatty friendly and managed to fix the problem quickly. He also gave some good energy saving tips.
Thank you
June 4, 2026
Unprompted review
Reply from Sureserve
Maria yiorkas,
We're glad to hear our engineer was friendly and resolved the issue quickly. We appreciate you acknowledging the helpful energy-saving tips!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Engineer Stephen Howe was friendly and…
Engineer Stephen Howe was friendly and helpful
June 4, 2026
Unprompted review
Reply from Sureserve
晓芳 余,
We're glad you enjoyed your experience. We appreciate your positive feedback and will pass it on.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
James arrived on time and during the…
James arrived on time and during the visit explained the process and the benefits of the new smart meter. Job was completed well within the time range stated. Would highly recommend James Forde.
June 4, 2026
Unprompted review
Reply from Sureserve
David McCubbin,
We're delighted to hear that the smart meter installation was completed efficiently and that the process was clearly explained. We appreciate your positive feedback and will pass it on.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Excellent service from Stephen Howe!
Stephen Howe provided excellent service. He was incredibly friendly, professional, and maintained a positive attitude throughout the entire visit. I also appreciated that he called ahead to confirm the appointment, ensuring clear and consistent communication before he arrived.
June 4, 2026
Unprompted review
Reply from Sureserve
Farjana Jahan,
We're happy to hear about the excellent service you received. We appreciate the positive feedback regarding the professionalism and positive attitude. We're also glad the pre-appointment call ensured clear communication.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Dominic
Dominic was fantastic! He contacted me the night before with a time slot which was very helpful especially with a newborn baby. He was very knowledgeable and completed the work quickly and neatly. He left the space very tidy too. Thank you!
June 4, 2026
Unprompted review
Reply from Sureserve
Chloe Street,
We're happy to hear our engineer provided such excellent service. We appreciate you sharing how helpful the communication was and that the work was completed quickly and neatly. We will pass on your kind words.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.