Sureserve Reviews 

Absolutely shocking. I thought TSG were bad.
I had a new boiler fitted 6 weeks ago. And it's not worked properly since having it in. Now no hot water at all.
When called 0n the 13th may as an emergency they rock up in the 18th
And apparently it was all okay. Obviously not!

Person who dealt with the instalation ( Stephen Howe) was friendly polite, showed me how touse device also went through both leaflets with myself, very satisfied with the quality of service he delivered

Mike & Jack have just installed a new boiler and radiators and done a fantastic job. Very polite and professional, worked hard but made every effort not to disturb me. Cleaned up all their waste and any mess made. Would recommend this team to anyone having a new heating system installed.

K Jordan came to fit new meters on behalf of EDF and the whole process was a treat. He was friendly, punctual and very informative and a pleasure to deal with.

The Engineer was first class in every aspect of job neat and tidy and a full explaination of the new meters.
The Engineer was Stephen Howe

Milon was very efficient and helpful, he did an excellent job.

Haider was Really great service and he knows what his doing. Highly recommended

Excellent work from Owen Ward and I was kept up to date thought the install. No disruption whatsoever and a clear briefing on the new smart meters. Thank you!

Guy called me night b4 to say I was first visit. Really appreciated that.

Never turn up. When you call, they say they're on the way... and this goes on all day. Every time they are meant to come, we have to move everything from the kitchen worktops into the living room. I have an adult son with ASD, and I'm an OAP with disabilities. Waiting in all day is stressful for us both. I can't start cooking, in case they turn up. We've now been without hot water and heating for days. Out of seven booked appointments, they've only turned up three times, and each engineer says it's a different fault and needs a different part ordering. As I'm a tenant with Social Housing, there's nothing I can do.

I had a problem in my boiler, contacted Sureserve on WhatsApp which helped me fast and efficiently.
My problem was sorted and my boiler is working in order.

Excellent service today, engineer Dominic fitted new electric and gas smart meter for my property in Hadleigh Essex, very professional, informative and polite, keep up the good work

Clarion housing tenant

Every year it's the same old scenario they make appointments you stay at home for half a day (8-12 or 12-5pm yet they lie about attending no calling cards are left. I'm an old disabled lady and am at home 24/7 yet they lie lie lie about attending same every year for these annual gas safety checks. This morning I was abused left right and centre by a member of their staff a man who deemed it acceptable to abuse me. This is a serious breach of professional standards. The bully attitude did not cease it was nothing short of disgraceful. It left me feeling anxious and quite frankly ill
I'm a disabled lady who as a tenant of clarion should not I repeat should not be subjected to such dismissive appalling unacceptable behaviour from a contractual company who in my experience exercise shoddy ethics
I will be making a formal complaint because as I said this made me ill.

had an issue that I was struggling to resolve, and Reg Davidson was absolutely brilliant from start to finish. He took the time to call me personally and patiently talked me through everything step by step, making sure I understood the process and what needed to be done.

Reg was friendly, professional, and genuinely engaging throughout the conversation. His manner and approach were excellent approachable, reassuring, and incredibly knowledgeable. Nothing felt rushed, and he went above and beyond to ensure my issue was resolved.

It’s rare to receive customer service of this standard these days, and Reg is a real credit to Sureserve. Thank you for all your help and support.

Fantastic service by an extremely professional very friendly gentleman.

I'm ignoring that it took 6 months from when I reported the fault to finally getting my meter replaced.
Today's service was very good. I was reminded of the appointment, was told the name of my engineer in advance so when they turned up I knew they were legitimate. On the day Owen text his ETA which was great.
Arrived, didn't faff around and got the job done quickly. Was impressed with customer service and knowledge. Was able to answer my queries.
Thank you Owen Reed 10/10

Sami Kilic fitted my new electric and gas smart meter and he was excellent from start to finish. He was professional, knowledgeable and polite, and he kept me updated on what he was doing at each stage. He also pointed out that my boiler pressure was too high, which I really appreciated. Very pleased with the service from Sami Kilic from Safe Serve.

Stephen Howe was very quick and professional today fitting my smart meter! There was minimal disruption which was great as I had a napping toddler in the next room. Stephen explained the smart meter in detail and ensured I had no questions before he left! Great service! 😊

I’d like to thank the engineer, Lamar, and the lady who took my call (name unknown), who arranged an urgent appointment after a distressed call. Her response was very reassuring and much appreciated.

Lamar attended promptly to resolve a boiler issue caused by ongoing kitchen renovation work. He was courteous, professional, and clearly explained the fault, the repairs, and the next steps.

His swift and thorough work ensured my daughter and I were not left without heating over the evening or weekend. Excellent service throughout.

Disgusting company customer service booked two appointments and they don’t show up
When you ring to ask where they are the call centre staff tell you you’re obstructive and cut you off - what a joke!! Stay away from this shambolic and rude company