The cover offered and premium charged are excellent. Had to double check as price per year was less than the amount quoted per month by my house insurer. The details form was straightforward, nothi... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
I had a flat tyre whilst out shopping on my mobility scooter, Josh came out to me replaced innertube ,I paid him. I informed surewise,provided invoice and my bank details and money was in my bank wit... See more
Company replied
I needed cover for a storage unit. Easy to set up online. I had underestimated the value of the content and needed to have this adjusted. One email and solved within an hour. Also, very competitive o... See more
Company replied
I have been with Surewise for several years now and I'm very pleased with the way they operate: they tend not to pester one as some firms do - however they are there right away if you need to speak wi... See more
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Company details
- Insurance Agency
- Disability Insurance Company
- Home Insurance Agency
- Insurance Broker
- Mobility Insurance Company
- Storage Insurance Company
About Surewise
Written by the company
Insurance You Can Trust
Surewise is a leading specialist insurance intermediary providing mobility scooter insurance, carers insurance, storage insurance, home insurance and other insurance products to customers across the UK.
Surewise was first launched in April 2014 with one key aim: to provide insurance products that allow people to live life confidently.
In the 10 years since launching, our team has grown to over 20 dedicated staff members, based in our office set within the beautiful countryside of Hadleigh, Essex. We’re proud to say that our local team is all united by a passion to build trust, care, and fairness within the insurance sector.
Collectively, the Surewise directors have over 40 years of experience in the UK insurance sector - enabling us to have vital insights into how to provide our customers with the best prices, products, and services.
We want our insurance products to be affordable, high quality, and ultimately to help people to live life confidently every day.
Why Choose Surewise?
Written by the company
- Great Value Carers Insurance
- We offer Carer Insurance and Personal Assistant Insurance whether you are an employed carer, an employer of carers, receive direct payments or you are a self-employed carer. Prices start from £4.92 a month. We believe that it’s important for Carers and their employers to consider specialist Carers Insurance to protect themselves against risks they face in the workplace and provide policies that are underwritten by SAGIC, The Salvation Army General Insurance Corporation.
- 99% of Customers Save on Storage Insurance
- Our Storage Insurance provides protection against things like fire, theft, mould & much more, allowing you to rest assured that the contents of your storage unit are always covered. Self Storage Insurance is compulsory at most storage facilities, as a result, many storage providers offer insurance which people take as an easy option but these Storage Insurance Policies are typically much more expensive. Our customers save on average 3 times what the storage unit charges, frequently, much more!
- Great Value Mobility Scooter Cover
- Get your mobility scooter covered for just £38/year or £3.80/month For a low Premium, our Mobility Scooter policy offers comprehensive cover including; Theft, Loss, Damage, Third Party Liability, Hospital benefit and more - all from £38 for the whole year with no Excess.
- Home insurance tailored to our customers
- Our home insurance policies are designed to protect Homeowners, Landlords and Occupants from the costs of unpredictable events that come with owning and/or occupying a property. We split our policies into two sections: buildings insurance and contents insurance, this means that we can tailor our policies to our customer’s needs. We work with our underwriters, SAGIC, to produce policies that offer great cover at affordable prices as our customers are our priority.
14 day money back guarantee
Not happy with your policy? No problem with our money back guarantee
If, having examined your policy documentation, you decide the insurance does not meet your needs, you can cancel the insurance within 14 days from the date you receive the policy documentation, and we will refund the premium provided you have not made a claim.
Contact info
Unit 3, Hadleigh Park Business Park, Chapel Lane, Benfleet, Essex, SS7 2PP, Benfleet, United Kingdom
- 01268 200020
- customerservices@surewise.com
- surewise.com
4.8
Excellent
14K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Easy and reasonably priced.
It was easy to get my motorised wheelchair insured and reasonably priced too.
March 18, 2026
Reply from Surewise
Thank you for taking the time to share your feedback!
We’re delighted to hear your positive comments about our prices. We strive to offer great value, and it’s fantastic to know that you’re happy with what we provide.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Sian
Surewise
Reply from Surewise
Thank you for your feedback!
We're pleased to hear that your renewal process was simple and hassle-free. Our aim is to provide seamless experiences for our customers, and we're glad we could deliver that for you.
If you have any further questions or needs, feel free to let us know.
Kind regards,
Sian
Surewise
Confusing
Got confused when sent an email stating that my insurance had run out and that I would need to get another one which I did and purchased. I then received a email stating that the policy had been suspended.
This turned out to be my previous policy but that was not made clear
March 11, 2026
Reply from Surewise
Good afternoon Mr Campbell,
Thank you for taking the time to leave a review.
We are sorry to hear that the communication regarding your policy was not very clear.
We do provide individual policy numbers on all correspondence so that the policies can be easily identified, however, I appreciate that this can be a little confusing if you had purchased another policy.
I have sent a separate email to you directly to explain this more in detail.
Thank you for bringing this matter to our attention, and please do not hesitate to contact us if you require any further assistance.
Kind regards,
Nicola
Surewise
Mobility scooters insurance
Easy to use looking for insurance for my mobility scooter great price for what I wanted definitely recommend
February 7, 2026
Reply from Surewise
Dear Michelle,
Thank you for taking the time to leave a review.
We’re pleased you were satisfied with our product and appreciate your positive feedback on our prices!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Lilie
Surewise
ll I wanted as a quote
March 18, 2026
Reply from Surewise
Good afternoon Mr Shepherd,
Thank you for taking the time to leave a review.
We are sorry that the automatic renewal of your policy has caused concern and we appreciate the opportunity to clarify the renewal process.
The policy was set to auto-renew at the time of purchase and this was confirmed within the policy documentation, which also explains how this feature can be switched off at any time.
On the 17th March, prior to renewal, we did reply to your email to state that you can contact us if you did not wish to renew the policy. As no cancellation instruction was received, the policy renewed to ensure there was no gap in cover.
I would be very grateful if you could confirm that insurance is still required.
If you do have any further questions, please do get in contact (Tel: 01268 200 020) so assistance can be provided.
Kind regards,
Nicola
Surewise
Reply from Surewise
Dear Mr Hare,
Thank you for leaving us a 5 star review!
We are delighted to hear that your experience with us was simple and straightforward.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Lilie
Surewise
Took my money without me agreeing to…
Took my money without me agreeing to insurance now waiting for refund!!! No claims should have given me at least a pound off
March 17, 2026
Reply from Surewise
Dear Alison,
Thank you for taking the time to leave your feedback.
We can confirm when a policy is due to be automatically renewed, email reminders are sent around 28 days before the renewal date, and again the day before the automatic renewal is due to take place.
These emails provide details of your cover, when the policy is due to be renewed, and the cost of renewal. It also provides details on how to stop the automatic renewal if it is no longer required.
Since you didn't receive these notifications, we suggest checking your junk or spam folders to ensure they aren't being filtered.
We apologise for the inconvenience caused, and a refund will be with you within the next 3-5 working days.
If there is anything else we can help you with, please do not hesitate to get in touch.
Kind regards,
Tessa
Surewise
..........
March 10, 2026
Reply from Surewise
Dear Mr Schwab
Thank you for leaving us a review!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Sofia
Surewise
Mobility scooter
Just Browsing through facebook and your company came up so just made enquiries and very happy with your quote and I’ll recommend to my friends
March 17, 2026
Reply from Surewise
Dear Brian,
Thank you for leaving us a 5 star review!
Should you have a friend you want to refer, we currently have a refer a friend scheme in place which enables both you and a friend to receive a £10 Amazon voucher. Here is the link to our website with more information: https://www.surewise.com/referral-program/.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Sofia
Surewise
Barry
Your Site was easy to navy gate and had all what i needed. Only one thing i couldn't find law assist but happy with what i found .
March 17, 2026
Reply from Surewise
Dear Barry,
Thank you for taking the time to leave us a review.
We’re so glad you found our website easy to navigate!
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Sofia
Surewise
Reply from Surewise
Dear Tibet,
Thank you for leaving us a 5 star review!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Sofia
Surewise
A good experience
The purchase of a new policy was instinctive, very logical and easy, from selecting the coverage I wanted, filling out the necessary forms, selecting the payment options and making the payment. The policy documents are in plain English, not in "Insurance speak". A good experience .
March 9, 2026
Reply from Surewise
Dear Ray,
Thank you for taking the time to leave us a review!
We’re so glad you found our services easy and efficient and are satisfied with your user experience with us.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Tanya
Surewise
Reply from Surewise
Thank you for taking the time to leave us a review!
We’re so glad you found our website easy to navigate and are satisfied with your user experience with us.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Ellie
Surewise
Had a mobility scooter breakdown last…
Had a mobility scooter breakdown last week and had to ring Surewise, I can honestly say that the lady on the phone could not have been more help. She asked if I was okay and if I was off the road and had a recovery truck out quickly also kept me well informed about what was going on. Thank you Surewise
March 10, 2026
Unprompted review
Reply from Surewise
Thank you for taking the time to leave us a 5 star review!
We're delighted to hear that you had a positive experience speaking with our customer service team and that they were able to provide helpful assistance.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Ellie
Surewise
The website was so easy to navigate an…
The website was so easy to navigate an a really great price for insurance 😊
March 14, 2026
Reply from Surewise
Dear Rachel,
Thank you for taking the time to leave us a review!
We’re thrilled to hear that our online quoting process was helpful and allowed you to find an affordable option that suits your needs.
Should you require any further assistance in the future, please don’t hesitate to reach out.
Kind regards,
Ellie
Surewise
Easy quick insurance cover
Easy quick insurance cover for mobility scooter at good price
March 6, 2026
Reply from Surewise
Dear Theresa,
Thank you for taking the time to leave us a review!
We’re so glad you found our services easy and efficient and are satisfied with your user experience with us.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Ellie
Surewise
Easy enough to auto renew
Easy enough to auto renew. Had to change my card but was easy enough.
March 7, 2026
Reply from Surewise
Dear Helen,
Thank you for your feedback!
We're pleased to hear that your renewal process was simple and hassle-free. Our aim is to provide seamless experiences for our customers, and we're glad we could deliver that for you.
If you have any further questions or needs, feel free to let us know.
Kind regards,
Ellie
Surewise
I booked insurance on the basis that I…
I booked insurance on the basis that I needed it at storage base as their insurance was very expensive. They then gave me a final quote for the small storage we wanted and it had more than doubled so we did not go ahead with it. However I did not need the insurance and cancelled it within two hours. I could not find a cooling off period to get my money back
March 14, 2026
Reply from Surewise
Dear Geoff,
Thank you for taking the time to provide this feedback.
When a policy is cancelled within the 14-day cooling-off period, a full refund is provided. This is outlined during the online cancellation process. As your policy was cancelled shortly after purchase, you can expect the funds to be returned to your account within 5 working days of cancellation.
If you haven’t received your refund after this time, please get in touch with our support team and we’ll be happy to assist further.
Kind regards,
Macy
Surewise
Reply from Surewise
Dear Grant,
Thank you for taking the time to leave us a 5 star review!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Ellie
Surewise
Reply from Surewise
Dear Mrs Sharman,
Thank you for taking the time to leave us a review!
We are happy to hear that everything went smoothly for you.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Ellie
Surewise
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