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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers find the platform easy to use for creating and sending surveys, appreciating its intuitive interface and the ability to customize surveys with themes and logos. People also highlight the helpful analysis tools and the ease of downloading reports. However, some people were dissatisfied with the pricing and subscription models, finding them expensive and lacking transparency regarding feature limitations. A few other people also felt that the user experience could be improved, citing issues with the website not remembering their computer, difficulties in finding certain functions, and challenges with data analysis and reporting.

What people talk about most

User experience

Clients share ambiguous opinions on user experience. Many reviewers praise the platform's ease of use,... See more

Website

Customers consistently note ambiguous experiences with the website. Many praise its intuitive, user-friendly... See more

Price

Customers consistently express strong dissatisfaction with the pricing. Many reviewers feel the platform has... See more

Subscription

Reviewers express strong dissatisfaction with the subscription model. Many customers report issues with... See more

Service

Reviewers highlight ambiguous aspects of service. Some customers praise the amazing service and extremely... See more

Based on these reviews

Rated 3 out of 5 stars

I really think SM should offer Captcha or equivalent without requiring purchase of Wufoo. It's a big limiting factor. Also, no matter what I do, my account doesn't remember my computer for more than a... See more

Rated 4 out of 5 stars

It is a user friendly platform to collect data! Suggestions: It would be helpful to include the following enhancements on the survey page: 1. Checkbox(s) to capture participants' consen... See more

Rated 4 out of 5 stars

Generally user-friendly and I love the new AI feature to pull out themes on questions. I wish the data could be downloaded by data quantities in graphs versus by % of answers. We never use the % of an... See more

Rated 4 out of 5 stars

You asked for feedback - not a review. Yet this will be posted as a review? Be accurate. SurveyMonkey appears to be trying to step up to compete with Qualtrics with its webinars. I'm interested in... See more


Company details

  1. #237 of 246 best companies in Business to Business Service
  2. #15 of 15 best companies in Market Researcher
  3. #306 of 336 best companies in Software Company

About SurveyMonkey

Written by the company

SurveyMonkey: The World's Most Popular Survey and Forms Platform

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers right at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

Powerful Research, Made Simple

Whether you need to go big picture or drill down to specifics, gather customer insights or tap into global perspectives, we blend the power of AI with cutting-edge survey science to bring you research expertise that’s built right in. And it’s just as easy to scale as it is to get started.

Expert-level surveys and forms, beginner-level effort

  • Go live the same day you sign up. Most SurveyMonkey users report they’re able to go live in less than a day.
  • No blank-page syndrome. Start a survey or form from one of 400+ templates or 20k+ ideas in our question bank.
  • Inexperience won’t stand in your way. Leverage our AI-powered survey design features draft surveys in 30 seconds, recommend answer options, check for errors, and predict completion rates.

    Research Expertise, Built Right In

    • Harness research methodologies like NPS, MaxDiff, and Key Driver Analysis with user-friendly, built-in tools that do the heavy lifting for you.
    • See what to do with your data, instantly. AI-powered analysis highlights trends, sentiments, and themes in complex data that you might otherwise miss.
    • Data quality you can trust. SurveyMonkey uses AI behind the scenes to detect fraud, bots, and poor-quality responses, ensuring high-quality data.

    We Make It Easy to Reach Your Target Audience

    • Ask away, whoever and wherever. Access our global Audience panel of 335+ million people across 130+ countries.
    • Clarity over quantity. Choose from 200+ precise targeting options or use custom screening questions to find your ideal respondents.
    • Stay local—or go global. Distribute surveys to your own contacts or our worldwide network. Send multilingual surveys available in over 50 languages.

    Data Where You Need It

    Data isn’t useful without context. We integrate with your existing workflows to make it easy for the whole business to benefit, and data stays secure and compliant.

    • Integrate data wherever you work. Connect with 200+ business tools including Salesforce, HubSpot, Google Drive, Slack, Zoom, and Zapier, or leverage our scalable APIs for custom integrations.
    • From first survey to full-scale research. Automate survey triggers based on business events, streamline team collaboration with easy data sharing, and enrich your insights by combining survey results with existing business data.
    • Compliant and secure by design. Protect sensitive data with enterprise-grade features: Single Sign-On (SSO), HIPAA compliance, data encryption, and granular access controls.
    • Only collect what you need. 89% of surveyed organizations agree that SurveyMonkey Enterprise reduces the risk of collecting unsecure sensitive information.


Contact info

3.1

Average

TrustScore 3 out of 5

1K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Difficult to view results

It's very difficult to just see the results and share them with others. I had to dig to find it and it isn't laid out nicely like google forms does it.

July 25, 2025
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Rated 4 out of 5 stars

It continues to be easy to put together…

It continues to be easy to put together a survey and with all the analysis tools, it is really a great mechanism for my business. I do know that there are now more competitors to you out there and they a priced more reasonably however. So, I have to take a closer look at those. This said, if this value that I experience continues, it means I stay put because the price makes sense.

July 28, 2025
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Rated 3 out of 5 stars

Not very easy to use

I don't think SurveyMonkey gives much flexibility when building the questionnaire. I found it difficult to create new sections or columns. I was copying them since it seemed easier to do than creating new ones. I always work on a copy of a previous survey and modify it.
I also don't know how to set the rights to modify the survey for the people who completed the survey after they submit it.

July 23, 2025
Rated 4 out of 5 stars

i was surprised that my subcription had…

i was surprised that my subcription had expired and faell back to a free plan,
I was then surprised that the free plan only allowed 10 survey responses,
I was pleased that updating to a new paid plan was very smooth and immediately released additional responses.
The cost for the upgrade seemed a bit much but SurveyMonkey has the survey business perfected.

July 30, 2025
Rated 5 out of 5 stars

I am a Happy Customer!

Over the years that I have utilized Survey Monkey, I have been very happy. I love the survey formats, the prompts, the user guides, and the manner in which the results are analyzed, and provided. I am a happy customer!

July 23, 2025
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Rated 4 out of 5 stars

Intuitive interface

The interface and logic is mostly intuitive, though not always. Copying and moving questions is relatively easy. Setting up branching logic is intuitive and easy, as well.
The location of buttons and or the titles for printing a blank survey always seem to be trouble for me to find.

July 28, 2025
Rated 2 out of 5 stars

Awkward…

people try to do survey and are notified that they have already completed it

July 28, 2025
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Rated 3 out of 5 stars

Google Sheets

If there could be an easier explanation on how to create "Google Sheets". Especially if you have not used these tools before

July 28, 2025
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Rated 4 out of 5 stars

Love the product

Love the product. Use it regularly for our club's operations, specifically for registration and survey use. Only recommendation is for fewer options for those of us not operating in an Enterprise environment. Simplicity is key.

July 18, 2025

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