Sushimaster Reviews 

102
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Need to work a bit more on delivery topic, but overall we're happy with sushi master. Especially a biiig like for the taste and flavour and presentation of the product <3! Many thanks! We'll defini... See more

Rated 3 out of 5 stars

I've ate sushi from here several times. They have really good prices and the sushi rolls, besides not always holding together are ok. On my last order there's been a mix-up which they've corrected.

Company replied

Rated 5 out of 5 stars

Great as usual, even on delivery everything tastes fresh. Make sure to make your order early (especially on weekends) as they have a lot of demands.

Company replied

Company details

  1. Restaurant

Information provided by various external sources

Sushi Master Brașov este prima franciză din Europa. Formatul nostru este TAKE AWAY și ne propunem să facem cel mai bun sushi și cele mai bune rulouri japoneze. Sushi Master prepară rapid, gustos și sănătos!


Contact info

4.0

Great

TrustScore 4 out of 5

102 reviews

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4.0

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(102)

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Rated 5 out of 5 stars

love love love

loved it and will definitely order again. this was the first time I ordered and it was so tasty and the service was so good I will be back.

November 8, 2017
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Sasha,

Thank you for your 5 star review!
We are so happy to hear that you are pleased with Sushi Master.
We hope to see you again with your friends!


Kind Regards,
Ion.

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Rated 5 out of 5 stars

Best sushi in town.

November 7, 2017
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Crstyannsen,

Thank you for your 5 star review!
We are so happy to hear that you are pleased with Sushi Master.
We hope to see you again with your friends!


Kind Regards,
Ion.

Rated 2 out of 5 stars

I am a regular customer of Sushimaster

I am a regular customer of Sushimaster, or at least I was until my last two experience with them.
Two times ago when I ordered, I had the following problems:

- the order came 1.5hours later than estimated
- the avocado was raw, it's taste was bitter, really bad
- no sticks

On my last order, again, it came 40 mins late. One of the items that I ordered, also, had it's price changed but not for online order, I had to pay more without knowing.

Not sure what is going on, but I am really disappointed.

November 7, 2017
Unprompted review
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Reply from Sushimaster

Hi George,

I'm so sorry to hear about your unfortunate experience.
We really appreciate your feedback, and hope to give us the chance to make it right!

If there is anything we can do to help remedy your experience, please reach out me directly to pr@sushimaster.ro.

Thanks again for the feedback.

Kind Regards,
Ion.
pr@sushimaster.ro

Rated 3 out of 5 stars

Confusing delivery because they mixed …

Confusing delivery because they mixed the orders between them in the boxes. The taste is ok not wow. Didn't say on the box the name of each sushi order and was hard to recognize them if you are not a sushi master!

October 21, 2017
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Ana-Maria,

We’re really sorry to hear this. I’d like to make sure mistakes like these don’t happen again.
Please contact me, I would like to make things right.



Ion, Sushi Master

carrefour@sushi-master.ro

Rated 2 out of 5 stars

Overpricing for that they serve.

October 18, 2017
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Eugen,

We’re really sorry to hear this. I’d like to make sure mistakes like these don’t happen again.
Please contact me, I would like to make things right.



Ion, Sushi Master

carrefour@sushi-master.ro

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Rated 5 out of 5 stars

Excelent food

October 14, 2017
Unprompted review
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Reply from Sushimaster

Hi Sergiu,

Thank you for your 5 star review!
We are so happy to hear that you are pleased with Sushi Master.
We hope to see you again with your friends!


Kind Regards,
Ion.

Rated 5 out of 5 stars

Excellent experience, delicious sushi

Excellent experience with ordering online. Sushi at Sushimaster is fresh and delicios. We will definitelly order again

October 6, 2017
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Claudia,

Thank you for your 5 star review!
We are so happy to hear that you are pleased with Sushi Master.
We hope to see you again with your friends!


Kind Regards,
Ion.

Rated 5 out of 5 stars

Great as usual

Great as usual, even on delivery everything tastes fresh. Make sure to make your order early (especially on weekends) as they have a lot of demands.

October 4, 2017
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Julien,

Thank you for your 5 star review!
We are so happy to hear that you are pleased with Sushi Master.
We hope to see you again with your friends!


Kind Regards,
Ion.

Rated 5 out of 5 stars

Every time i eat there and I eat there …

Every time i eat there and I eat there every other day i love what I get :))

September 21, 2017
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Marianna,

Thank you for your 5 star review!
We are so happy to hear that you are pleased with Sushi Master.
We hope to see you again with your friends!


Kind Regards,
Ion.

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Rated 1 out of 5 stars

Fix your website!

The online ordering experience was terrible! Your website sure needs to be fixed guys!

September 5, 2017
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Nandor,

I'm so sorry to hear about your unfortunate experience.
We have recently made great changes on our website, and there could have been problems with commands. That was truly not our intention. We really appreciate your feedback, and hope to give us the chance to make it right!

We will greatly appreciate if you could fully tell us about the errors you found and send the answer to pr@sushimaster.ro

If there is anything we can do to help remedy your experience, please reach out me directly to pr@sushimaster.ro.

Thanks again for the feedback.

Kind Regards,
Ion.
pr@sushimaster.ro

Rated 4 out of 5 stars

Delicious sushi

Delicious sushi, but takes a long time to prepare because of how many orders they get.

August 28, 2017
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Kim,

We appreciate your feedback and will improve this thing!
We hope to see you again with your friends!


Kind Regards,
Ion.

Rated 5 out of 5 stars

Very good food

Very good food! It does not have a very strong taste, which makes it enjoyable for the entire family :) Everything is fresh and tasy!

August 3, 2017
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Stefania,

Thank you for your 5 star review!
We are so happy to hear that you are pleased with Sushi Master.
We hope to see you again with your friends!


Kind Regards,
Ion.

Rated 5 out of 5 stars

Good and quality food.

Good and quality food.
This place values it's customers.

July 27, 2017
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Robert,

Thank you for your 5 star review!
We are so happy to hear that you are pleased with Sushi Master.
We hope to see you again with your friends!


Kind Regards,
Ion.

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Rated 5 out of 5 stars

This sushi is amazing value

This sushi is amazing value. I've lost count of how many times I have ordered from Sushimaster! It is really tasty and at a very good price. The staff are always very friendly and deliveries are always on time. Highly recommend.

July 27, 2017
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi John,

Thank you for your 5 star review!
We are so happy to hear that you are pleased with Sushi Master. We hope to see you again with your friends!


Kind Regards,
Ion.

Rated 3 out of 5 stars

As a taste it was good but delivery to …

As a taste it was good but delivery to long

July 27, 2017
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Nicolae,

We’re really sorry to hear about what happened. I’d like to make sure mistakes like these don’t happen again.
Please contact me, I would like to make things right.



Ion, Sushi Master

carrefour@sushi-master.ro

Rated 5 out of 5 stars

Recommend

Tasty food. Quick delivery. Fair prices.
Recommend!

July 27, 2017
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Sherbibv,

Thank you for your 5 star review! We are so happy to hear that you are pleased with Sushi Master.

We hope to see you again with your friends!


Kind Regards,
Ion.

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