I’ve been really impressed with Susmies Collection so far, especially the Diana Dress and Flora Midaxi Skirt—they're both excellent quality, flattering, and exactly as described! Unfortunately, my... See more
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Review summary
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Reviews shaping this summary
Ordered the Solaeda dress (black and red floral print) for a wedding and it’s lovely! Shipping took around 2 weeks to arrive to the Netherlands. I’m 163cm tall, 65kg, and curvy and it fits per... See more
Company replied
I have ordered more than once and it has always been great. However, in my last order they sent the wrong top, but they solved it immediately. I am very happy with the service. It is one of the most o... See more
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I bought the reversible skirt top. Lovely design nice quality material was really exited! However the ‘one size fits all’ is definitely not one size fits all which is really disappointing if they did... See more
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Company details
Written by the company
Susmies is 2 friends. barcelona, 2021. A shared way of living, and a way of putting first what really matters. We are a clothing and accessories brand: feminine and close. Everything is designed by us, inspired by our mothers, and shaped by how our grandmothers did things. Moved by our city, by our friends, by the mediterranean we love, and by the music that makes us feel alive. Marina and Laia
Contact info
Ronda del General Mitre, 08021, Barcelona, Spain
- community@susmies.com
- susmies.com
3.6
Average
364 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 month
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No notice of additional charges forduty
The products seemed great online. I haven’t seen any of them in person. However, they should warn you about the tariffs that you’re going to have to pay coming into the United States. You can’t tell from the website where the product is coming from. I had to pay $28 in addition to the $20 that I paid for shipping on an item that cost $55. They should calculate the duty and let you know in advance how much it’s going to cost.
December 20, 2025
Unprompted review
Reply from susmies
Hi,
We’re very sorry to hear about this experience and understand how frustrating this must be.
To clarify, duties or import tariffs are determined by the local customs authority and are not charged or collected by us.
These fees are outside of our control and are the responsibility of the recipient, as stated in our shipping policy (https://susmies.com/pages/us-uk-customs-tariffs) and during checkout:
We truly regret the inconvenience <3
Thank you for your understanding.
Best
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Beware of hidden costs, poor communication, and zero accountability.
I placed an order with Susmie’s for $166. When the package arrived, I was suddenly told I had to pay an additional $78 by check for “tariffs.” This was never clearly disclosed at checkout, and the extra charge amounted to nearly HALF the cost of my original order — completely unreasonable.
I refused the delivery and immediately contacted the company requesting a refund. Their response? They claimed my package was now “being held at customs” and that I would receive NO refund whatsoever.
They then directed me to a tiny line of text buried on their website stating that tariffs are not included. While I understand tariffs may apply, charging an extra $78 after the fact, with no transparency or warning, is unacceptable and misleading.
This feels deceptive and predatory. Customers should not be blindsided with massive hidden fees and then punished for refusing to pay them. I strongly caution anyone considering ordering from this brand — beware of hidden costs, poor communication, and zero accountability.
December 17, 2025
Unprompted review
Reply from susmies
Hi Sarah,
We’re very sorry to hear about this experience and understand how frustrating unexpected fees can be.
To clarify, duties or import tariffs are determined by the local customs authority and are not charged or collected by us.
These fees are outside of our control and are the responsibility of the recipient, as stated in our shipping policy (https://susmies.com/pages/us-uk-customs-tariffs) and during checkout.
Unfortunately, when a package is refused, it is either returned or destroyed by customs, which is why the original order amount can't be recovered.
We truly regret the inconvenience and appreciate your understanding.
Best
Buyer Beware - Tarrif fees not disclosed
Ordered a $70 top with a $20 shipping fee. Upon delivery UPS required a $43 tariff fee. If not paid it is considered abandoned and you don't get refunded. No tariff fee disclosed. Unbelievable they don't book the tariff into the price and have us chose to buy at the real price.
December 12, 2025
Unprompted review
Reply from susmies
Hi Dan,
We’re very sorry to hear about this experience and understand how frustrating unexpected fees can be.
To clarify, duties or import tariffs are determined by the local customs authority and are not charged or collected by us.
These fees are outside of our control and are the responsibility of the recipient, as stated in our shipping policy (https://susmies.com/pages/us-uk-customs-tariffs) and during checkout.
Unfortunately, when a package is refused, it is either returned or destroyed by customs, which is why the original order amount can't be recovered.
We truly regret the inconvenience and appreciate your understanding.
Best
DO NOT ORDER FROM THIS COMPANY IF YOU…ARE IN THE US
DO NOT ORDER FROM THIS COMPANY IF YOU ARE IN THE US AS YOU WILL BE CHARGED A MINIMUM OF $5O IN TARRIFF FEES UPON DELIVERY IN ADDITION TO THE SHIPPING FEES. THE SITE ONLY SAYS IN VERY SMALL PRINT THAT TARRIFFS ARE NOT INCLUDED WITH NO INDICATION OF HOW EXORBANANT THEY MAY BE
December 5, 2025
Unprompted review
Reply from susmies
Hello Kathleen
We completely understand how frustrating it can be to receive unexpected customs charges. These fees are applied directly by US Customs, not by Susmies, and are unfortunately beyond our control.
We always aim to be as transparent as possible: this information is displayed in several places on our website, on the add-to-cart page, during checkout, and again in our FAQ.
If you need any further information or guidance, please don’t hesitate to email us at orders@susmies.com
Susmie's Team
BEWARE
BEWARE - HUGE fees due upon delivery. The fees are 55% of the cost of the items - AND we had already paid $20 in shipping!
December 8, 2025
Unprompted review
Reply from susmies
Hello Stephanie
We’re very sorry to hear about your experience and completely understand how frustrating this situation must be.
As a small business, we unfortunately cannot cover international customs fees. These charges are set and collected by the customs office in your country, not by Susmies, and are unfortunately beyond our control.
We always strive to be transparent about these potential costs, and this information is clearly displayed in several places on our website.
We truly appreciate your feedback and wish your experience had been smoother. If there’s anything else we can do to assist you, please don’t hesitate to contact us at orders@susmies.com
Susmie's Team
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No order confirmation email & no reply to my email
Hi
I ordered a scarf two days ago and the money has been taken from my credit card.
However I have not received an email confirmation for the order (checked spam folder).
I emailed Susmie’s 2 days ago but have had no response yet.
Not feeling that confident about their customer service and hope they will respond soon.
December 6, 2025
Unprompted review
Reply from susmies
Hello Beth
Thank you for reaching out, and we’re very sorry for the delay in our response. We completely understand your concern.
We have checked your order, and the payment has been successfully received. Sometimes, order confirmation emails can take a little longer to arrive. Could you please double-check your inbox and spam folder just in case?
If you still haven’t received it, we will be happy to resend the confirmation and make sure everything is in order with your purchase.
We sincerely apologize for the inconvenience and appreciate your patience.
Susmie's Team
I have had a very disappointing…
I have had a very disappointing experience with Susmies regarding refunds.
I placed two orders:
The first one was returned over a month ago, but I still have not received any refund.
The second order was never delivered due to an incomplete address (not my fault) and was sent back to Submies — again, no refund issued.
In total, I am still owed around €200, and despite waiting for more than a month, there has been no resolution or payment.
Customer support has not solved the situation so far, and I am extremely frustrated with the lack of reliability and communication.
I hope this review helps get proper attention to this issue and finally leads to a fast refund.
December 7, 2025
Unprompted review
Reply from susmies
Hi Lisa
Thank you for sharing your experience with us. We are truly sorry to hear about the frustration you’ve had with your orders and refunds. We always strive to provide careful follow-up on all orders and do our best to accommodate any requests from our customers.
We would like to personally follow up on your case to ensure it is resolved as quickly as possible. Could you please send an email to orders@susmies.com
at your earliest convenience?
This will allow our team to review everything in detail and assist you directly.
We sincerely apologize for the inconvenience and appreciate your patience while we work to make this right.
Susmie's Team
Invest in a different colorful scarf
Invest in a different colorful scar (the fluffy ones) It’s paper thin when you expect a thicker fluffier feel. The colours are fairly accurate but it’s ridiculous how thin and poorly made it is, and for over 80 euros! It does not feel like quality material at all. Plus it itches. I‘d go for a different brand.
December 7, 2025
Unprompted review
Reply from susmies
Hello Klara
Thank you very much for your feedback. We’re truly sorry to hear about your experience with the scarf.
So far, we haven’t received complaints regarding the quality of this product, but as we highly value our customer's opinions, we will review the materials and craftsmanship to ensure everything meets our standards.
Please note that this scarf is made from wool and mohair and is produced in Spain, with care given to both quality and design.
We really appreciate your input, as it helps us continue improving our products.
Susmie's Team
Overpriced & Low-Quality
I bought the Isabela Top. When it arrived, I was shocked...the top had a very strong unpleasant smell, the seams were messy and even incorrectly sewn. The fabric was also cut crooked. I also find 66 euros far too expensive for polyester, especially considering the poor workmanship. I honestly don’t think the top would have lasted long anyway, as the seams already looked like they would start fraying quickly. On top of that, the product is made in Turkey, where working conditions are often difficult and workers earn very low wages. For 66 euros, I really didn’t expect such cheap quality. I definitely won’t be ordering from Susmies again.
Only after I explicitly invoked my consumer rights and cited the relevant legal provisions did the support respond appropriately. In Spain, consumers also have the right to repair, replacement, price reduction, or contract cancellation when a product is defective. That I had to remind customer service of these basic rights makes the entire purchase even more disappointing.
December 5, 2025
Unprompted review
Reply from susmies
Hello Kaja
Thank you for your message and for sharing your experience with us. We are truly sorry that your purchase did not meet your expectations. We take our customer's opinions and experiences very seriously, as well as the quality and design of our products.
In this case, it is possible that you received a defective item, and when that happens, we always offer compensation, we never leave our customers without a solution.
Regarding the price, please understand that as a small brand, we cannot offer very low prices. We aim to maintain the care and quality of our products, while also striving to run our business responsibly and with attention to every detail. We are also actively working to make our brand more eco-friendly.
We truly appreciate your feedback, and we will continue improving to ensure a better experience for all our customers.
Susmie's Team
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Hidden import fees
This company was not transparent about their unexpected import fees ($50) on top of their $20 shipping fees. They need to let the buy know up front that the fees are a possibility at least rather than letting UPS send threatening emails that look like scam emails.
December 2, 2025
Unprompted review
Reply from susmies
Hello Jennifer
We’re truly sorry to hear about your experience and completely understand how frustrating this situation has been for you.
Since we are still a small business, we unfortunately cannot cover international customs fees. These charges are applied directly by each country’s customs office, not by Susmie’s, and are completely outside of our control. For this reason, we always aim to be as transparent as possible, and this information is displayed in several places on our website.
We sincerely appreciate your feedback, and we truly wish your experience had been better. If there is anything else we can do to help, please don’t hesitate to reach out at orders@susmies.com
With love
Susmie's Team <3
Verry happy with my order and with the…
Verry happy with my order and with the customer service. When my package got lost they made sure i still got it and followed-up the whole time.
December 1, 2025
Unprompted review
Reply from susmies
Hello Charlotte
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your order and our customer service.
Our customers always come first, and it means a lot to know that we could help when your package was lost and follow up to ensure it reached you safely. Feedback like yours truly motivates our team to keep providing the best service possible.
Thank you again for your support and trust in us!
Susmie's Team <3
Avoid this company if ordering from overseas
I ordered two sets and wasn’t made fully aware from the website as to how extortionate the Import Duty costs were which were 50% on top of the cost of my order. Susmies advised me to refuse the UPS parcel when it turned up and that they would have it re delivered back and would offer me a refund.
It seems that now they have said they are unable to recur the costs as they are a small business and so my parcel is deemed as now lost. I have now spent a lot of time and money with nothing to show.
So if you are from anywhere outside US, think very carefully about import duties as it wasn’t (but now is!) made fully transparent on the website and I’ve ended up with nothing which in UK law is illegal as I should be entitled to a full refund. A shambles of a company so I would avoid unless you want to throw money away.
November 5, 2025
Unprompted review
Reply from susmies
Hello Hannah
We’re truly sorry to hear about your experience and we completely understand how frustrating this situation has been for you.
We are a very small brand and we put our heart into every collection. Because we are still a small business, we unfortunately cannot cover international customs fees. These charges are applied directly by each country’s customs office, not by Susmie’s, and are completely outside of our control. For this reason, we always aim to be as transparent as possible, and this information is displayed in several places on our website.
Our customer care team has been in contact with you throughout this process, keeping you informed and offering different options to try to compensate you as best as possible. We are genuinely sorry that the situation with the courier did not turn out as expected.
We appreciate your feedback, and we truly wish your experience had been better. If there is anything else we can do to assist you, please let us know.
Susmie's Team
Fabulous in Every Way!
I was SO impressed with every aspect of my purchase! Beginning with the speed of delivery - ordered Sunday and received it Wednesday (I'm in Vancouver). And the reversible Kim Puffer is a dream! Fabulous design, super fun, unique print, great price and really warm. Also love the packaging with the gift tote bag and sweet stickers. THANK YOU!
November 19, 2025
Unprompted review
Reply from susmies
Hello Janice
Thank you so much for your lovely message! We’re truly delighted to hear that your order arrived so quickly and that you’re enjoying the reversible Kim Puffer, it means a lot to us.
We’re very happy to know you loved the details like the tote bag and stickers as well.
We hope you continue to enjoy your Susmie’s pieces, and thank you again for your support! <3
Susmie's Team
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I love it
I love it. I ordered a Nevada set it came in a neat package and perfect shape. I really like the texture and am very pleased with the order. I also had a problem with the delivery but Susmie's were very helpful and fast with the response.
November 19, 2025
Unprompted review
Reply from susmies
Hello Su
Thank you so much for your kind words! We’re really happy to hear that you loved your Nevada set and that it arrived in perfect condition.
It also means a lot to us that you felt supported during the delivery issue, our team is always here to help.
We’re thrilled that you’re pleased with your order, and we hope you enjoy your Susmie’s pieces for a long time!
Susmie's Team
insane shipping delay
I ordered two jackets two weeks ago and it still has not been shipped :/ despite the sweet and quick replies in my email saying my order will be shipped soon, I get no actual updates, which is so disappointing cause I did buy from them before and had a positive experience back then…. this is really annoying and really bad customer service and support!!
October 28, 2025
Unprompted review
Reply from susmies
Hello Estela
Hello Estela
Thank you so much for reaching out and for your patience. Your experience means a lot to us, and we’re truly sorry for the delay.
Our team informed us there was a small issue with some product codes, but it’s been resolved as quickly as possible, and everything is now back on track.
We really appreciate your trust and understanding, it means a lot to us <3
Susmie's Team
Reply from susmies
Hi Isabel
You’re the sweetest, thank you so much! We’re so happy you love our clothes and your kind words truly make our day. Sending lots of love back to you! <3
I Just love the designs
I Just love the designs. Lovely and swift response when contacting them. True queens.
October 31, 2025
Unprompted review
Reply from susmies
Hello Äshild
Thank you so much for your lovely words! We truly appreciate your feedback and value the opinions of our customers. It means a lot to us.
We’re delighted that you love our designs and hope you continue to enjoy our products <3
Susmie's Team
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great brand, best customer service <3
i have had such positive experiences with susmies! i bought a beautiful flower necklace from a boutique in barcelona. im based in the US, so the shipping with tariffs can be a bit tricky- but with my recent online order, the customer service was AMAZING- so kind & responsive, truly the best customer service experience i've had. cant wait to build up a susmies closet <3 x
October 20, 2025
Unprompted review
Reply from susmies
Hello Catarina
We are so happy to hear your kind words! Your feedback truly means a lot to us, as the opinion of our customers is very important and highly valued. 💛
We hope you enjoy your beautiful flower necklace and that it brings a little extra joy to your collection. We can’t wait to see your Susmie’s closet grow <3
Susmie's Team
I bought the Soleada dress from Sumie’s…
I bought the Soleada dress from Susmie’s and couldn’t be happier! My package arrived super fast, perfectly packed, and with so much attention to detail. The quality of the dress is amazing — you can really feel the care that goes into every piece. Love supporting a Barcelona brand with such great style and professionalism! I’ll definitely buy again. 💛
October 17, 2025
Unprompted review
Reply from susmies
Hello Natàlia
We are so grateful for your kind words and for taking the time to share your experience! 💛 It truly means a lot to us that you enjoy the Soleada Dress and appreciate the care and detail we put into our pieces.
Thank you so much for supporting our brand, your support is incredibly important to us.
We hope you enjoy wearing your dress as much as we enjoyed creating it, and we can’t wait to welcome you back soon! <3
Susmie's Team
Not transparent on huge shipping cost
Boughg a skirt for $117. They charged my cc $133 then UPS wanted $70 for cod shipping. I complained they said tariffs.
But nobody else is doing this. I just bought from Zara and did t go through this
October 10, 2025
Unprompted review
Reply from susmies
Hello Lisa
We’re very sorry to hear about this experience and completely understand your frustration. Please note that we do not have any control over these charges, as they are determined directly by the government and customs regulations.
We know these additional fees can be disappointing and we truly appreciate your understanding in this matter. We sincerely hope that in the future, these tariffs may change or be adjusted, making the process easier and more predictable for everyone.
Thank you again for sharing your concerns, and we hope this does not discourage you from enjoying your Susmie’s pieces <3 <3
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