Sutekistickers Reviews 142

I just received my order in the post today, and I'm so happy with all the items I purchased! There were two items that were out of stock after ordering, but I got a notification of a refund so completely happy with this - I understand that sometimes website inventory might not match what is actually available, these things happen! The processing and delivery was nice and quick after ordering, especially coming from a small business. I will definitely be a returning customer in the future. Thank you!

Really gorgeous items and the shop owner Amy is lovely, but the delivery arrangements don't work for me. I always pay for 24 hour Royal Mail delivery. Each time my item is sent out I receive an email saying it's been packed and posted off, with a tracking number. Instead of being handed over directly to Royal Mail, it seems it's handed to a third party who holds it for several days before passing it on to Royal Mail. For example, I received an email on Thursday 28th August to say my item was on its way. I'd paid the extra for 24 hour delivery, so it should've arrived on Friday 29th. It's now Monday 1 September and the postman's just been, still nothing. Royal Mail tracking still says they're "expecting it" but "Transglobal Express" says it's arrived at their delivery depot. If it arrives tomorrow, it'll be four business days after the 24 hour delivery I paid for. This is the fourth time I've paid extra and the fourth time it's taken 3+ days to arrive. I've emailed the shop owner about this in the past and received a really kind, fast response and a refund for the additional postage but it just keeps happening. If delivery arrangements don't bother you then I can otherwise completely recommend it!

It was way more difficult than it looked. I gave up and threw it away. I do not recommend.

Bad customer service, slow delivery

Said they dispatched them item on Tuesday, but didn’t actually send it until the following Monday. I emailed an enquiry about why the tracking showed the item as not having been received over 72 hours after it has supposedly been posted, and was sent a rather rude response giving absolutely no offer of help telling me to wait up to 20 days for an item that had supposedly already shipped. I’m in the UK, Royal Mail do not take this long. I am a small business owner and would never treat my customers like this. I will be telling everyone and anyone I can to avoid this company as they’re so dishonest. To lie to me and then ship it later is unacceptable.

EDIT: item was received by North West Midlands on Monday 13th when it was actually shipped. It has not been scanned in “up North” like the seller is again lying about, it was literally shipped on Monday as can be proven. The item was only shipped AFTER I got in touch with my bank because it had been marked as shipped 6 days prior to being sent. I don’t even want the item anymore, so you may as well have just kept the item and refunded me. You were caught in a lie and instead of accepting it you’re being incredibly unprofessional.

The service at Suteki is always friendly, quick and an easy process. The website is easy to navigate to find the things you're after.

Quick delivery
Great options from shops not uk based and fantastic options for pre order

Great customer service, fast shipping, great variety of products

It’s been 14 days since I’ve placed my order. Still no word on when it will ship. Four days ago I emailed to find out the status of my order, no response. I was excited when I placed my order. Now I’m trying to figure out if I’m out $60 or if I’ll get my order someday.

Prompt delivery — no issues with this one

Due to a change in the packaging, opening your order has become a whole new experience

Perfectly packed order. Lovely products of exceptional quality. Easy to use website

Always love this shop. Great service and stickers and Washi so cute and all so neatly packaged!

Love the sticker sheets I ordered and the customer service was friendly and helpful! Many thanks :)

Always kept informed of any updates of my order. Lovely products, great communication! X

Consistently excellent products and service from this shop. Suteki continues to delight and entice me to part ways with my money on a regular basis! Long May it continue! 😃👍

I've made two orders through Suteki stickers now and they've both been fantastic! The quality of the products is great, everything was delivered within the expected timeframe and the communication has been excellent! Would definitely recommend!

Very good service and beautiful items