I saw quite a few beautiful items on S & R website. I bought a gorgeous ring! When I visited the Victoria branch, Jeanette warmly greeted me and showed me a watch I admired… there are many tempting j... See more
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Review summary
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Reviews shaping this summary
I had a lovely experience at Suttons & Robertsons in Victoria this week. I spoke and met with the lovely Gita Fadejeva. As well as the reception team, Gita was kind, informative, professional yet ve... See more
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Ruth was amazing. She explained the process perfectly, put all my anxiety at ease as this is the first time getting a pawn loan. She was polite, professional and informative. She has such a lovely per... See more
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First class service, excellent and friendly staff, professional and polite. I was welcomed in and dealt with promptly and efficiently by the staff today at the South Kensington office. Everything went... See more
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Company details
About Suttons and Robertsons
Written by the company
PAWN ONLINE
SELL JEWELLERY
SELL WATCHES
Suttons and Robertsons is the oldest pawn shop in the UK and the leading destination for buying, selling, and loaning against luxury assets. Our expertise includes luxury watches, jewellery, diamonds, gold, fine art, antiques, classic cars, fine wine, and designer handbags.Contact info
127 Victoria Street, London, SW1E 6RD, London, United Kingdom
- 0800 038 9839
- services@suttonsandrobertsons.com
- suttonsandrobertsons.com
4.7
Excellent
300 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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The service was very professionally…
The service was very professionally handled. The consultation Kasia was very knowledgeable and knew real quality.
February 27, 2026
Reply from Suttons and Robertsons
We’re delighted to hear the service was handled professionally and that you had a positive consultation with Kasia. We truly appreciate your kind words and would be very pleased to welcome you back again.
Good service and prices offered but it is not the fastest service.
Good service and prices offered for loans and sales. There is a significant difference ifn the offers between their branches so it takes effort and time to shop around within same company. Also in the branch that I used a jewellery valuer wasn’t available on Saturday so it can take a few days to sell your items. Overall still a good service and I would use Suttons again.
February 28, 2026
Reply from Suttons and Robertsons
Thank you for taking the time to share such detailed feedback. We’re pleased to hear you were happy with the service and the prices offered. We also appreciate your comments, as they help us continue to improve the experience for our customers. We’re glad overall you had a positive experience, and we’d be very pleased to assist you again in the future.
Very professional and helpful
Very professional and helpful. Money in account the same day. Excellent service.
February 27, 2026
Reply from Suttons and Robertsons
We’re so pleased to hear you found the service professional and helpful, and that the payment reached your account the same day. Thank you for your kind feedback. We look forward to assisting you in the future.
Rachel was excellent
Rachel was excellent. Great social engagement, fair, offering great industry knowledge to back up her purchase reasons.
March 1, 2026
Reply from Suttons and Robertsons
We’re so pleased to hear Rachel made such a strong impression. It’s great to know you valued her knowledge, fairness, and the way she took the time to explain everything clearly. Thank you for sharing your experience.
Highly recommended for selling gold, platinum etc
Easy to send through information and get a quote. Clear instructions on following up for sale. Good spread of locations to get to. Good prices for selling precious metals versus other companies. Good service in person.
February 21, 2026
Reply from Suttons and Robertsons
Thank you for such a detailed and thoughtful review. We’re pleased to hear you found the process straightforward from initial enquiry through to completing the sale, and that the service in person met your expectations. We truly appreciate your recommendation and are glad we could provide a smooth and positive experience.
Welcoming friendly staff
Welcoming friendly staff. Comfortable surroundings and a fair deal.
February 19, 2026
Reply from Suttons and Robertsons
We’re so pleased you felt welcomed and comfortable during your visit, and that you were happy with the outcome. Thank you for taking the time to share your experience.
Cherry tea
Lovely, warm and welcoming ladies in a comfortable setting.
Services were clearly explained and the whole process was smooth and straightforward.
And the delicious cherry tea was a perfect touch. 🍒☕️
February 13, 2026
Unprompted review
Reply from Suttons and Robertsons
We’re delighted you enjoyed the atmosphere and found the process clear and straightforward. We’re also glad the cherry tea added a special touch to your visit. Thank you for taking the time to share your experience. We look forward to welcoming you again.
Reply from Suttons and Robertsons
We’re so pleased everything was handled quickly and smoothly for you. Thank you for your feedback, it’s greatly appreciated.
Extremely professional team and great…
Extremely professional team and great ethics of customer service this is my second time in 7 years of custom, however I will not trust anyone else other than Suttons and Robertsons
suttonsandrobertsons.com
The first experience was great but second time around it felt like family working with the team. Highly trusted and recommended also great preloved brands of jewellery watches that are absolutely precious with decent pricing. Huge thanks to Dear John who greeted me straight away with respect and swift service. Guys forget love luxury and visit Suttons and Robertsons
suttonsandrobertsons.com with 100% trust. They are 4mins walk from Edgware road station safe place to pawn your jewellery or buy their wide range of pre loved jewellery watches and vintage items all in one place. Great job team,,, welldone
T
T
February 5, 2026
Reply from Suttons and Robertsons
Thank you for your continued trust and loyalty over the years. It truly means a great deal to us that you felt so well looked after and that your second visit felt even more personal.
John and the team will be very pleased to read your kind words. We sincerely appreciate your recommendation and your confidence in us, and we look forward to welcoming you back again in the future.
Reply from Suttons and Robertsons
We’re so pleased you felt supported and well looked after. Thank you for taking the time to share your experience, and we look forward to welcoming you again.
Brilliant service every setp of the way
January 31, 2026
Reply from Suttons and Robertsons
We’re delighted to hear you were happy with the service throughout. Thank you for sharing your feedback. We look forward to welcoming you back again.
S&R - Victoria
I had a lovely experience at Suttons & Robertsons in Victoria this week. I spoke and met with the lovely Gita Fadejeva. As well as the reception team, Gita was kind, informative, professional yet very personable and lovely to speak with.
S&R are a reputable and well established dealer in luxury items, I will be sure to recommend their services to my friends and family 🤝
January 31, 2026
Reply from Suttons and Robertsons
We’re so pleased to hear you had such a lovely experience with us in Victoria. Gita and the reception team will be delighted to read your kind words, and it’s great to know you found the service both professional and personable. Thank you for recommending us to your friends and family. We look forward to welcoming you back in the future.
Great experience
I had a great experience. I needed to sell a necklace and the attention of the staff was incredible. The transaction quickly. I totally recommend it.
January 29, 2026
Reply from Suttons and Robertsons
We’re so pleased to hear you had a great experience and felt well looked after by the team. It’s good to know the process was quick and straightforward. Thank you for the recommendation.
My experience at Suttons and Robertsons. Great Service…
My experience at Suttons and Robertsons was totally satisfactory. Kerry was helpful, friendly and very professional . I was selling unwanted pieces of gold jewellery the process was completed in one day including the money arriving in my bank account on the same day.
January 29, 2026
Reply from Suttons and Robertsons
We’re pleased to hear you had such a positive experience with us. Kerry will appreciate your kind words, and it’s great to know the process was smooth and completed so efficiently. Thank you for taking the time to share your feedback.
I had a very pleasant experience at… Suttons and Robertsons
I had a very pleasant experience at S&R, Ruth was respectful and explained things very well. I liked that she was complimentary about the jewelries I was selling. Very fair offer, willing to give written quote out and professional service. I felt I got a very fair value for the items so I was happy to get it done and move on. Thank you Ruth.
January 25, 2026
Reply from Suttons and Robertsons
We’re so pleased to hear you had such a positive experience with us. Ruth will really appreciate your kind words, and it’s great to know you felt the process was clear, fair, and professional. We look forward to welcoming you back again.
Friendly
Friendly , transparent decent rates, better deal than the common high street pawn shops
January 30, 2026
Reply from Suttons and Robertsons
Great to hear you had such a positive experience and felt well looked after. Thank you for taking the time to share your feedback. We look forward to welcoming you back.
Pleasant and transparently honest
Pleasant and transparently honest.
They offered a clear process with no complications, and I would recommend this company with no reservations.
January 22, 2026
Reply from Suttons and Robertsons
It’s great to hear the process was clear and hassle-free for you. Thank you for the recommendation, we really appreciate it.
Reply from Suttons and Robertsons
It’s great to hear our team made things clear and helpful for you. Thank you for the feedback. We look forward to welcoming you back.
Amazing branch
Amazing branch, great service from start to finish, extremely professional and well looked after, both Jayne & Liam were amazing. Would defiantly recommend in the future.
January 22, 2026
Reply from Suttons and Robertsons
It’s great to hear you had such a positive experience with us. Jayne and Liam will be delighted to read your kind words. Thank you for the recommendation, and we look forward to welcoming you again.
My experience was amazing
My experience was amazing. It was really professional and friendly. I will use their service again.
January 15, 2026
Reply from Suttons and Robertsons
We’re so pleased to hear you had such a positive experience and found the service both professional and friendly. Thank you for your kind words. We look forward to assisting you again.
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