Seems like it is not a serious company
Found a hut and booked, received a mail saying they would confirm, but then nothing happened. Tried to write to them, but no answer. I wonder if this is at all a real company or a scam. Nevertheless, we had to find housing through another company. Also discovered that despite the hut we wanted appeared free on their site, it was rented out (on Airbnbn) for that period, so their calendar is also useless.
Reply from Sverigestugor
Hi Rasmus,
thank you for your review and for telling us what happened. I’m very sorry for the frustration and worry this caused you – that is not the experience we want our guests to have.
During the busy Black Friday weekend we tried several times to reach the cottage owner for a manual confirmation, but he had been in hospital and was unfortunately unable to answer us until yesterday. When he finally replied, he could not accept the booking for that period, and we have now marked those dates as unavailable in our calendar. We should have informed you much sooner about the delay, and I apologise for that.
We are a small family-run Swedish agency and we work with many individual owners who manage their own calendars. Usually this works well, but in your case it became a clear disadvantage.
If you would like to, you are very welcome to contact us at +46 70 267 46 33 so we can apologise to you personally and hopefully give you a better experience next time you visit Sweden.
Kind regards,
Patrik Asplund
Incoming Center of Scandinavia AB
