Swagger & Swoon Reviews 

235
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting proactive communication, helpful advice, and truly personalized assistance throughout the ordering process. Many consumers note that the team goes above and beyond to ensure every detail matches their wedding themes perfectly, creating custom pieces when necessary. Some people also felt that the free color swatches and sample ordering process made choosing the exact right items incredibly easy and stress-free. Reviewers are consistently impressed with the top quality products, beautiful packaging, and remarkably fast shipping times. Buyers also appreciate the careful attention to detail and lovely presentation upon arrival.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with the excellent color... See more

Service

Customers had positive experiences with service, frequently praising exceptional support, prompt delivery,... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the beautiful fabrics and well-made... See more

Customer service

Users describe positive interactions with customer service, highlighting quick responses, helpful advice, and... See more

Order

Consumers find order to be positive, highlighting the easy purchasing process and fantastic communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exceptional customer service! When the sample ties didn’t match our bridesmaid dresses, George reached out proactively and helped us find the ideal colour. He also arranged a seamless return when we o... See more

Rated 5 out of 5 stars

Excellent website We Were sent colour match swatches for ties free of charge after sending a sample of the colour we wanted . They matched the colour so well and even made a smaller tie for our youn... See more

Rated 5 out of 5 stars

We were searching for a particular shade of green for my son wedding tie and found the perfect match thanks to Swagger & Swoon. When the colour wasn’t right we were sent swatches and they exchanged w... See more

Rated 5 out of 5 stars

Great customer service when there was not enough material for a table runner and ties on a discontinued fabric. George asked us for a photo of the groom's waistcoat and sent several more swatches. A H... See more


Company details

  1. Fashion Accessories Store

Written by the company

The Wedding Tie Colour Matching Experts Swagger & Swoon is the UK’s leading online retailer of specialist groomswear, offering over 500 shades of wedding ties, cravats, and accessories. Each piece is crafted to perfectly match your wedding colour palette — trusted by thousands of brides and grooms every year. Renowned for our customer service and unrivalled colour range, Swagger & Swoon proudly holds Best Groomswear from the UK Wedding Awards two years running. Our mission is simple: to make choosing your wedding ties as exciting and personal as finding the perfect dress.


Contact info

5.0

Excellent

TrustScore 5 out of 5

235 reviews

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5.0

All reviews

(235)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommend

Super quick delivery of the sample materials, all beautiful and easy to get the match we wanted.
Easy ordering of the ties themselves, with fantastic communication throughout. Would highly recommend.

September 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent website

Excellent website
We Were sent colour match swatches for ties free of charge after sending a sample of the colour we wanted . They matched the colour so well and even made a smaller tie for our young son highly recommend. Their customer service was very helpful

September 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Very quick delivery and regular contact made to update on the progress of the order and check everything was okay.
Excellent quality .
I would highly recommend.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Received my delivery today sage tie and…

Received my delivery today sage tie and square absuaulty lovely very happy quick delivery great service great colour well made and wrapped with pride will definitely buy thank you very much great service and communication thank you

October 2, 2026
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Rated 5 out of 5 stars

11/10 - Perfect!

Absolutely amazing service from start to finish! The ties and pocket squares were fantastic quality, and the whole experience was made so easy thanks to how accommodating and friendly George was.
I wasn’t sure which colour would work best, so George kindly sent me samples to help me decide, which was incredibly helpful. He was always so friendly and responded to messages really quickly, and the shipping was amazingly fast too.

What really stood out was the personal touch. George remembered our wedding date and messaged us the day before to wish us luck, which was such a lovely gesture. He even checked in with us after the wedding to make sure everything had gone well. It genuinely felt like he cared about our special day rather than just making a sale.

I couldn’t recommend George and the team enough! Fantastic products, brilliant customer service, incredibly quick delivery, and such lovely people to deal with. I would 100% use them again! ❤️

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great range of products and colour ways…

Great range of products and colour ways so we could match our accessory colours to our overall theme and even to the decor of our venue. It was these fine details that made the day even more special and memorable. Highly recommended. Thank you

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

I cannot recommend highly enough

I cannot recommend highly enough.
I purchased 11 Wild Sage Floral Wedding Ties in December 2025 for an August 2026 wedding. What brought me to this purchase was the 12-month return policy, which brought great comfort as the purchase felt risk-free.
The ties arrived in good packaging, each one being individually wrapped (which helped with storing them and keeping them in perfect condition until the day) and were beautifully made. The quality was brilliant.

But what has really stood out to me with this company is the customer service and after sales.
After my purchase I was offered to hold off on my order being produced in case I wanted to see a fabric swatch. I was then given regular updates via email and text.

I've also received post-sales after care, a congratulations message on the wedding day (which did make me laugh but was very sweet) and a post wedding reach-out for photos and a review.

Not only did my purchase feel risk-free, there was ease of ordering, plus once it arrived I was so pleased with the quality and after-sales, I cannot fault them.

If you are condsidering purchasing, do it! You won't regret it!

December 18, 2025
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Rated 5 out of 5 stars

Quality small business run with…

Quality small business run with personal care by its owners. Lots of communications about my order, and was clear they'd help if required. Swatches were helpful to get the right wedding ties to match the bridesmaids dresses.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service !!

Amazing customer service, went above and beyond for me to make sure I had everything in time for my wedding. George was incredible ! Great items all the ties & pocket squares were perfect and the matching bow tie for our son ♥️

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

5 star

Okay, I don’t usually write reviews but Swagger and Swoon deserve this one. Ordered from them and honestly the customer service was so easy to deal with, quick replies, no robotic copy paste stuff, just genuinely helpful people. Then the product showed up and it’s even better than I expected, top quality, clearly made with care. If you’re on the fence, just get it. These guys actually care and it shows.

July 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Unbelievable customer service

Cannot express enough how grateful I am that the team was able to help me find an exact match for a tie to my bridesmaids dress and deliver it before the wedding on such short notice. The customer service was unbelievable! I’m the first of my friendship group to get married and I will be recommended they all order through Swagger & Swoon. All with less than a week to the wedding we had swatches posted first class, confirmed what colour matched (it was the one they recommended just from the pictures I sent) custom making the tie and then delivering it just in time. So so grateful

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

AMAZING!!

This company are amazing! They went above and beyond to help me with colour matching our ties! They had excellent communication, adaptable and had a real personal feel to the service. They didn’t do bows small enough for my daughter’s hair but were able to custom make these to the size I needed! Would recommend to anyone looking for a professional, personal service! Thank you so much!

May 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Quality

The tie was made on time, excellent quality and good communication,I highly recommend this company for bespoke ties.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to deal with

Easy to deal with. Swatches arrived quickly and waistcoats then ordered, arriving in good time. Good quality and everyone was happy wearing them on the day. Thank you.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Swagger & Swoon - second to none!

I tried other websites to match mine and groomsmen’s ties with the MOH dress. I couldn’t get a match until I came across Swagger & Swoon. The team were amazing the whole way through, from sending out loads of samples to help me match it perfectly and giving advice as well! Couldn’t recommend them enough!

May 23, 2026
Unprompted review

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