Swagger & Swoon Reviews 

224
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of products like ties and pocket squares, noting they are well-made and perfectly match descriptions. The outstanding customer service is frequently highlighted as unbelievably helpful and attentive from start to finish, often going above and beyond for specific needs. The ordering process is frequently noted as smooth and efficient, with quick delivery of samples and final products. Consumers appreciate the excellent communication, including proactive updates and personalized touches throughout the entire experience. People also value the option to order samples, which greatly aids in finding the perfect match, alongside unique offerings like matching accessories for pets or custom fabric for flower girls.

What people talk about most

Product

People report positive experiences with product, consistently praising the high quality of ties, pocket... See more

Service

Customers consistently note positive experiences with service, describing it as exceptional, outstanding, and... See more

Quality

Customers had positive experiences with quality, consistently praising the superb and excellent quality of... See more

Order

Reviewers express high satisfaction with the ordering process, highlighting its speed and efficiency.... See more

Customer service

Users describe positive interactions with customer service, consistently praising the team's amazing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exceptional customer service! When the sample ties didn’t match our bridesmaid dresses, George reached out proactively and helped us find the ideal colour. He also arranged a seamless return when we o... See more

Rated 5 out of 5 stars

Cannot express enough how grateful I am that the team was able to help me find an exact match for a tie to my bridesmaids dress and deliver it before the wedding on such short notice. The customer ser... See more

Rated 5 out of 5 stars

We went round 20+ shops looking for the perfect ties for our wedding. Then one day we found Swagger & Swoon who offered sample orders. There were lots of options we liked so we ordered some samples an... See more

Rated 5 out of 5 stars

The colour swatches arrived quickly and the options where perfect. Once we had decided on the best colour match for the ties and pocket squares everything arrived in a timely fashion. We where even ab... See more


Company details

  1. Fashion Accessories Store

Written by the company

The Wedding Tie Colour Matching Experts Swagger & Swoon is the UK’s leading online retailer of specialist groomswear, offering over 500 shades of wedding ties, cravats, and accessories. Each piece is crafted to perfectly match your wedding colour palette — trusted by thousands of brides and grooms every year. Renowned for our customer service and unrivalled colour range, Swagger & Swoon proudly holds Best Groomswear from the UK Wedding Awards two years running. Our mission is simple: to make choosing your wedding ties as exciting and personal as finding the perfect dress.


Contact info

5.0

Excellent

TrustScore 5 out of 5

224 reviews

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5.0

All reviews

(224)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Great colour matching and customer service help!

Swagger & Swoon were great at helping me find the best colour match for my wedding tie to match with the bridesmaid dresses. I reached out via email and sent over a picture of the dress colour to see if they could select the best colour swatches for me.

George from their customer service team was super helpful and sent me a bunch of swatches which allowed me to pick the best one. It's often tricky to tell the true colour tone when looking at a picture on the site, so having the swatches posted to me was very useful.

I ordered 4 sets of ties and pocket squares and 3 bowties for the kids. They were perfect, great quality and overall just what we needed.

Definitely recommend for a wedding event.

August 22, 2025
Unprompted review
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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
Such a warm and thoughtful experience from start to finish. After placing our order, we were kindly sent swatches to make sure we were completely happy with the colour and fabric—such a considerate touch. The ties themselves are absolutely beautiful, presented in elegant packaging and accompanied by a sweet token that made it feel extra special. We also appreciated the follow-up message confirming our order and checking in to ensure everything was just right. Truly impressed by the care and attention.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service
Couldn't do enough to help us find exactly what we wanted and checked in with us regularly.
Even messaged us the day before the wedding to congratulate us and wish is the best

Product was brilliant quality and perfect!

August 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Wonderful wedding service.

The ties and pocket squares we bought were perfect. I loved that you could order fabric samples before ordering the ties to make sure they matched our bridesmaids. Communication from Swagger and Swoon was great throughout the ordering process and the ties arrives earlier than I expected. Great service all round.

August 3, 2025
Unprompted review
Rated 5 out of 5 stars

What an incredible service!

What an incredible service! From start to finish, Swagger and swoon was a wonderful experience. I ordered swatches and was contacted by Gemma to check in. She was quick to provide further support and send out more swatches to help me find the perfect colour. We ordered child dickie bows and an adult tie. They were quick to arrive and the quality was incredible. I was also in contact with George who again was quick with responses and extremely helpful. I have been blown away by their customer service and the quality of their products. I would 100% recommend.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great company!

What a lovely company! Super quality ties and pocket squares ordered for our wedding. Fast delivery too! text messages and emails sent out to ensure everything was ok and also congratulating us on our wedding. Would highly recommend.

August 9, 2025
Unprompted review
Rated 5 out of 5 stars

Let down by another supplier

As father of the bride, I had ordered a tie and matching pocket square from a different supplier and after having waited 6 weeks and been fobbed off, I reached out to Swagger & Swoon to help. They couldn't have been more helpful. Once ordered, they kept me informed throughout and the delivery came through in plenty of time and the quality of both the tie and pocket square were excellent.

August 1, 2025
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Rated 5 out of 5 stars

Absolutely fantastic!

Absolutely fantastic!! The ties were the perfect colour and exactly as described. They arrived in plenty of time and communication regarding my order was brilliant. I will definitely be ordering again!

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

The most incredible customer service…

The most incredible customer service I’ve ever received! From the minute I placed an order, I had an advisor reach out confirming the order and asking if I’d like a sample first to ensure I’m happy before committing to buying. The sample arrived within 2 days and I was happy to proceed with the order. The tie arrived well in advance of the wedding date ( though the matching pocket square was sold out, I was shown alternatives and refunded very quickly for this). The quality of the tie was really good. The service and quality received and having someone reach out and check in every step of the way really helped making it a seamless process. Will be my go-to vendor for buying ties going forward. Cannot recommend them enough.

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service & quality ties

Excellent service from when the order was purchased right through until after the wedding when we received an email to congratulate us and provide well wishes. The tie & pocket squares I ordered were excellent quality and I would highly recommend for anyone to order from this website as I certainly would do for future events. We even received some love heart sweets with our order which was a lovely touch - thank you!

July 11, 2025
Unprompted review
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Rated 5 out of 5 stars

The Perfect Match

Swagger & Swoon were just delightful to liaise with. From seeing their vast selection of colour ranges on Facebook, to their support in getting the right colour match which included going above and beyond in sending alternative swatches when some that I’d chosen weren’t available in both tie and cravat, and their friendly and efficient service. I can highly recommend this company for providing high quality items and a great value price. Their attention to detail, personal, friendly service takes the worry out of wedding planning. Thank you so much for helping us create our perfect day.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. When I couldnt find the correct colour tie for a wedding, they sent me more swatches, until I found the best one. Fast delivery despite me leaving it late.

June 28, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

Fantastic service!
The whole process has been so smooth, from obtaining various samples, to the final order. Communication and delivery has been speedy. Would definitely recommend.

July 18, 2025
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Rated 5 out of 5 stars

I can highly recommend

I can highly recommend. I tried to match my bridesmaids dress colour to some ties and after ordering samples of every company I didn’t get anywhere. I contacted George at swagger & Swoon and he couldn’t have been more helpful. He sourced material in for me and made me what I wanted. Amazing quality and excellent customer service. I would use them again in a heartbeat. 5 Star service. Thank you so much

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful and Friendly

Swagger & Swoon were extremely helpful and kept us updated about the delivery of our order. We were a bit tight for time and they made every effort to ensure we had our ties. The text messaging service was especially good and friendly . The groom’s tie and pocket square were really beautiful. Having inexpensive swatches to help colour matching meant we could order with confidence. All in all - a fantastic company!

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service Legends!

As all the other reviews, cant recommend this company enough. Very satisfied with items purchased, ties, pocket squares and ribbon. Several good sized samples were sent for colour matching purposes which have proved very useful. we also had a custom made pocket square for my 5 year old Grandson which was lovely.
Excellent customer service and follow up communication all through the process, really stands out from other companies I have dealt with whilst planning our wedding. Some big names amongst them who should take note!
Big shout out for George, thank you George!!!

June 11, 2025
Unprompted review

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