Swagger & Swoon Reviews 

222
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the helpfulness and proactive approach of the team in assisting with orders and color matching. The quality of the products, including ties, pocket squares, and bow ties, is frequently described as amazing and perfect, often exceeding expectations. People appreciate the smooth ordering process, the quick delivery of items, and the excellent communication received throughout, including updates and personalized touches. Reviewers also value the ability to order samples, which helps in finding the ideal color match for various occasions, and the company's willingness to provide custom solutions. The attention to detail, from beautifully packaged products to thoughtful follow-up messages, contributes to a highly positive overall experience.

What people talk about most

Product

Reviewers express delight with the product quality, consistently describing items like ties, pocket squares,... See more

Quality

Customers consistently note positive experiences with quality, describing products as superb, first-class,... See more

Service

Customers had positive experiences with service, consistently describing it as exceptional, outstanding, and... See more

Order

Users describe positive interactions with order, highlighting the quick turnaround times and efficient... See more

Customer service

People report positive experiences with customer service, consistently praising the exceptional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exceptional customer service! When the sample ties didn’t match our bridesmaid dresses, George reached out proactively and helped us find the ideal colour. He also arranged a seamless return when we o... See more

Rated 5 out of 5 stars

We went round 20+ shops looking for the perfect ties for our wedding. Then one day we found Swagger & Swoon who offered sample orders. There were lots of options we liked so we ordered some samples an... See more

Rated 5 out of 5 stars

The colour swatches arrived quickly and the options where perfect. Once we had decided on the best colour match for the ties and pocket squares everything arrived in a timely fashion. We where even ab... See more

Rated 5 out of 5 stars

This company was so helpful when we were choosing wedding ties, pocket squares, ring bearer cushion all to match the colour scheme, they even provided the same material to enable us to make a bow for... See more


Company details

  1. Fashion Accessories Store

Written by the company

The Wedding Tie Colour Matching Experts Swagger & Swoon is the UK’s leading online retailer of specialist groomswear, offering over 500 shades of wedding ties, cravats, and accessories. Each piece is crafted to perfectly match your wedding colour palette — trusted by thousands of brides and grooms every year. Renowned for our customer service and unrivalled colour range, Swagger & Swoon proudly holds Best Groomswear from the UK Wedding Awards two years running. Our mission is simple: to make choosing your wedding ties as exciting and personal as finding the perfect dress.


Contact info

5.0

Excellent

TrustScore 5 out of 5

222 reviews

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5.0

All reviews

(222)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Great customer service when there was not enough material for a table runner and ties on a discontinued fabric. George asked us for a photo of the groom's waistcoat and sent several more swatches. A Happy Wedding Day text was a lovely touch.

November 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service! When the sample ties didn’t match our bridesmaid dresses, George reached out proactively and helped us find the ideal colour. He also arranged a seamless return when we ordered the wrong size for the children’s ties and ensured the correct ones arrived before the wedding. We were genuinely impressed and would not have completed our order without his assistance. Would recommend

October 4, 2025
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Rated 5 out of 5 stars

Our Wedding 4th October

We ordered ties for our wedding for the Groom, Groomsmen & our little page boy. The service was nothing short of amazing! We had amazing communication throughout .. from ordering the swatches (which we received the day after ordering!) To texts & emails throughout, updating us on the progress of our order - which I found truly amazing! We received the ties really quickly & they were of amazing quality & matched our wedding perfectly! I would highly recommend this company!

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Cannot Recommend Enough

We went round 20+ shops looking for the perfect ties for our wedding. Then one day we found Swagger & Swoon who offered sample orders. There were lots of options we liked so we ordered some samples and loved several of them. We made our choice and were so pleased. Everything from ordering, returns, communications was fantastic and one of the best companies I've ever ordered from for anything. The amount of customer care they provide is fantastic. We would defintley use in future for other events! Cannot recommend Swagger & Swoon Enough!

September 1, 2025
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Rated 5 out of 5 stars

The Perfect Finishing Touch

I ordered a tie and pocket square for a wedding guest outfit for my hubby to compliment my outfit and also a tie for the Man of Honour to complement his suit — he looked absolutely fabulous! The service was brilliant from start to finish. The packaging was beautiful, and everything arrived so promptly. I especially appreciated the thoughtful text messages to check that everything was okay and to wish us a wonderful time at the wedding think they were from George such a lovely personal touch. I can’t recommend this company highly enough for both quality and customer care

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely faultless service

Absolutely can't fault swagger and swoons customer care. They're updates and reassurances during the ordering process and after has been exceptional. Not to mention the quality of the ties and colour match to exact specifications.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Personal Professional Service

The colour swatches arrived quickly and the options where perfect. Once we had decided on the best colour match for the ties and pocket squares everything arrived in a timely fashion. We where even able to get matching bow ties for our dogs. The company kept us informed all the way through from placement of order, to cutting stage, making, dispatch and expected delivery.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

A really personal experience with the…

A really personal experience with the staff. Was able to have a conversation about what type of tie and colour I wanted for my wedding. The colour I wanted was difficult to find but I was sent a number of swatches to try and find the best tie for me. Once that was done the order was completed and everything went really smoothly, good quality ties too!

September 17, 2025
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Rated 5 out of 5 stars

Exceptional

The service and product from swagger and swoon is exceptional. I would definitely buy from them again
True saying you get what you pay for and in this case they weren’t even more expensive than a department store
Fab Thankyou

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

5 stars

Perfect colours, great quality, excellent customer service. Highly recommend.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Such a great company

This company was so helpful when we were choosing wedding ties, pocket squares, ring bearer cushion all to match the colour scheme, they even provided the same material to enable us to make a bow for the flower girl dress. The products come beautifully packaged. We were kept upto date via text on were the orders were up too. Even got a text on the wedding day wishing the bride and groom a lovely day

August 29, 2025
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Rated 5 out of 5 stars

Excellent communication and very helpful.

Excellent communication and very helpful. Had a wide range of colours to select from, and ordering samples was so quick and easy. Delivery was quick and they also have a long returns window incase you need to change your mind last minute. I would recommend this company to anyone trying to colour match ties!

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great colour matching and customer service help!

Swagger & Swoon were great at helping me find the best colour match for my wedding tie to match with the bridesmaid dresses. I reached out via email and sent over a picture of the dress colour to see if they could select the best colour swatches for me.

George from their customer service team was super helpful and sent me a bunch of swatches which allowed me to pick the best one. It's often tricky to tell the true colour tone when looking at a picture on the site, so having the swatches posted to me was very useful.

I ordered 4 sets of ties and pocket squares and 3 bowties for the kids. They were perfect, great quality and overall just what we needed.

Definitely recommend for a wedding event.

August 22, 2025
Unprompted review

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