Very Good and PROMPT Customer Service and Support. If possible try to improve the Swann App further. Main issue for me is that stored Playback Security Camera videos are often not available to view fr... See more
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Not having to signup for cloud service. I did buy a 30deg. angled wedge that goes from side to side. I was disappointed! I wish there was angled wedge that was vertical(Up and Down) instead of being h... See more
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I have used Swann systems at home for years with an overall good performance, A really good feature was the manual zoom and pan. Last month bought another, what a difference,2nd rate almost virtual... See more
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The salesman went way above and beyond. I was amazed at how he answered all my silly questions and helped me with scenarios which assisred me in making the right choice. I havent fully installed the s... See more
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Company details
About Swann Security
Written by the company
Swann is a global leader in security monitoring, consumer electronics and security-centric solutions for the smart homes and businesses of today and tomorrow.
Swann has always been a leader. From humble beginnings in the basement of David Swann’s family home in Melbourne, Australia the business now has offices in the USA, Canada, Australia, UK, Hong Kong and China and a presence in over 40 countries on 6 continents. Swann pioneered the category of Do-it-Yourself security and is proud of the work it has done to make local communities safer. Today, Swann is part of the Infinova Group, providing the business with enhanced manufacturing capabilities, cutting-edge research and development of security and networking solutions, and access to an expanded international network.
Swann remains at the forefront of innovative surveillance and monitoring technology with recent new product developments including truly wire-free HD cameras and doorbells, state-of-the-art professional-quality CCTV video surveillance recording systems and cameras, including the latest 12 Megapixel Mega HD, 4K Ultra HD, 2K Super HD, and 1080p Full HD systems with True Detect heat and motion-sensing technology. There's cameras with motion sensors to trigger controllable flashing lights, spotlights, sirens, mobile alerts and more. The Swann range is designed with a goal to make the latest security solutions accessible, affordable and easy to use. The company’s products are available through some of the largest retailers in the world including - Best Buy, Sam’s Club, Lowes, Amazon, Screwfix, Costco Wholesale, Bunnings Warehouse, JB Hi-Fi, Harvey Norman and many more.
Swann’s vision is to be the world leader in smart security solutions, taking care of people and making every home and business a safe place. Swann’s commitment is to always deliver security made smarter.
Contact info
Australia
- 03 6417 5347
- swann.com
3.8
Great
11K reviews
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Replied to 98% of negative reviews
Typically replies within 48 hours
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DO NOT USE THIS COMPANY - Dreadful customer service!
I purchased a Swann system in January. One of the two cameras has failed after six months. I tried ringing Swann Technical services but the number is unobtainable. I logged onto their website and completed a web Chat and explained what steps I had taken to confirm that the camera is faulty. Their AI system agreed that the camera needed replacing. It said that I needed to ring another technical services number to arrange a replacement . Again this phone number proved to be unobtainable. I rang Swann Customer Services. They said they would raise a ticket with their Technical Services and get the camera replaced. After a couple of days I emailed Technical Services to ask for a progress update. I received an automated response saying that I should report the problem on their Chat Line !!! I then received another email saying that my ticket had been closed. I rang Customer Services again a couple of days later. They said Technical Services were inundated with calls that they were trying to work through. I’ve been round and round the same loop with no progress at all. Their support systems seem to be fully AI based-and pretty useless.
DO NOT DEAL WITH THIS COMPANY - THEIR SUPPORT SERVICE IS A DISGRACE !!
July 27, 2026
Unprompted review
The instruction checklist was helpful…
The instruction checklist was helpful but it can be clearer in the first few steps.
July 25, 2026
Unprompted review
I really need help setting this up so…
I really need help setting this up so it recording 24/7..the helpline don't pick up to help customer.. I have a swann with 1 tb hard drive and can't get it up and running properly for almost a year now... Customer service need to do better helping out
August 19, 2025
I needed several security cameras to…
I needed several security cameras to fix a legacy wired security system by Swann. I searched several retail online sites, but found nothing that met my requirements.
Swann had just what I needed at a fair price and the extra cameras were at my home three days later. What more could I ask?
July 18, 2026
Easy to connect new indoor camera to…
Easy to connect new indoor camera to existing doorbell and outside camera setup.
July 17, 2026
Still waiting for help after 3 months!
I have had a problem with the app and trying to get help from Swann since April; over 3 months without success. Having bought from Costco, I contacted them who passed my details to Swann over 6 weeks ago; still waiting! It looks like I’ll have to return the whole system for a refund (thankfully Costco customer service is great!) and will then buy a system that will offer good technical help!
July 30, 2026
Unprompted review
Reply from Swann Security
Hi Jeremy,
Thank you for sharing your feedback. We're sorry to hear that you've been waiting for assistance and understand how disappointing this has been. This is certainly not the experience we want you to have.
We can confirm that you previously had a support ticket; however, it was automatically closed after we did not receive a response for more than seven days. We understand that this may have contributed to the delay in resolving your concern.
We'd appreciate the opportunity to help and work with you toward the best possible resolution. We will be reaching out to you via email to gather more details, reopen your case if needed, and assist you in resolving the problem with your app.
Your feedback is truly appreciated.
Mary – Swann Team
The salesman went way above and beyond
The salesman went way above and beyond. I was amazed at how he answered all my silly questions and helped me with scenarios which assisred me in making the right choice. I havent fully installed the setup at the moment but i was impressed with the quality of the cameras. The shipping was super fast and packed very well.
July 9, 2026
Reply from Swann Security
Hi Daniel,
Thank you for sharing your wonderful feedback. We're delighted to hear that our Sales representative went above and beyond to answer all of your questions and help you choose the system that best suited your needs. It's also great to know that you were impressed with the quality of the cameras, as well as the fast shipping and careful packaging.
We'll be sure to share your kind words with our Sales team; they'll be delighted to know their efforts made such a positive difference.
Thank you for choosing Swann. We truly appreciate your support, and we hope you enjoy your new system once it's fully installed.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Very poor video quality
Very poor video quality. Can't even read number plate from 20 meter distance.
July 30, 2026
Unprompted review
Reply from Swann Security
Hi Jawad,
Thank you for sharing your feedback. We're sorry to hear that the camera performance did not meet your expectations, particularly regarding license plate readability at the distance you require. We understand how important clear and detailed footage is for security purposes, and this is certainly not the experience we want you to have.
License plate readability can be affected by several factors, including camera placement, installation height and angle, lighting conditions, distance, vehicle speed, weather conditions, glare, and lens cleanliness. Optimizing these factors can help improve image clarity and increase the likelihood of capturing readable license plate details.
We'd appreciate the opportunity to review your setup and provide guidance based on your specific installation. Please feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Bought two items 14 order 6001095
Bought two items 14. Juli.
Depending on where you check shipping it either shows 1-3 days or 7 - 10 business days. Which have past by know.
Also, tried to get in contact with them through emails again no responses.
Seems like the payment though is captured?
I cannot not recommend them!
July 14, 2026
Unprompted review
Great helpful support person.
Great helpful support person.
Well versed in swann products
July 29, 2026
Unprompted review
Reply from Swann Security
Hi Andrew,
Thank you for sharing your wonderful feedback. We're delighted to hear that you had a positive experience with our Support team and that the representative who assisted you was helpful and knowledgeable about our Swann products.
We'll be sure to share your kind words with the team; they'll be pleased to know their efforts made such a positive difference.
Thank you for choosing Swann. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Replaces faulty security…
Replaces faulty security cameras…support is very knowledgeable. I am not sure why the back plates keep busting off causing the camera to fall. We have 6 cameras and have had to have 3 replaced because of faulty back plates.
July 9, 2026
Unprompted review
Reply from Swann Security
Hi there,
Thank you for your feedback. We're pleased to hear that our Support team was able to assist you with replacing your faulty security cameras and that you found our team knowledgeable throughout the process.
We're sorry to hear about the recurring problem with the camera back plates. We understand your concern, especially after having three of your six cameras replaced due to the same problem. This is certainly not the experience we want you to have.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
I am having a horrible time getting my…
I am having a horrible time getting my DVR paired to my app because I already have a email attached to an account and I can’t figure out how to delete the old account. This has been going on for a week as I continue to text with text support.
July 14, 2026
Reply from Swann Security
Hi Herman,
Thank you for sharing your feedback. We're sorry to hear that you've been having difficulty pairing your DVR with the Swann Security app because your email address is already associated with another account. We understand how disappointing it is when this prevents you from accessing your system. This is certainly not the experience we want you to have.
We'd appreciate the opportunity to help you regain access to your DVR. We will be reaching out to you via email to gather more details about your account and work with you toward the best possible resolution.
Your feedback is truly appreciated.
Mary – Swann Team
I had an issue with one of my cameras
I had an issue with one of my cameras. I believe it was hit by lightning. Anyway, I contacted Swann to find out how to purchase a replacement. They contacted me shorty after I send my email and provided me a list of cameras I could use in my system. Super simple and it was nice to have such great support. Great company and the security system is very easy to use.
July 24, 2026
Unprompted review
Reply from Swann Security
Hello Dan,
Thank you for sharing your wonderful feedback. We're delighted to hear that our Support team was able to quickly assist you by recommending compatible replacement cameras for your system. It's great to know the process was simple and that you're enjoying the ease of use of your Swann security system.
We'll be sure to share your kind words with the team; they'll be delighted to know their efforts made such a positive difference.
Thank you for choosing Swann. We truly appreciate your support.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
MR+4k condensation
I have an outdoor camera, MR+4K with condensation inside the lens causing blurry video. After a long series of steps I was referred to “warranty” and I haven’t heard a word. I’ve been ghosted. I cannot comment about this on the Swann Facebook page, it gets denied.
July 20, 2026
Unprompted review
Reply from Swann Security
Hi James,
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how disappointing it has been to wait for an update. This is certainly not the experience we want you to have.
We can confirm that your replacement cameras have already been processed. Please allow 7–14 business days for the replacement to arrive at your location.
Once you receive your replacement camera, there is no need to return the faulty unit. Please dispose of it responsibly in accordance with your local electronic waste guidelines.
You will receive a separate email with the tracking details directly from the assigned courier once your replacement has been shipped. Kindly monitor your inbox, including your spam or junk folder, and we'll provide an update as soon as the tracking information becomes available.
Your feedback is truly appreciated.
Mary – Swann Team
Reply from Swann Security
Hi Mark,
Thank you for your feedback. We're delighted to hear that you're happy with your Swann product and that you had a great experience with our customer service team.
We'll be sure to share your kind words with the team; they'll be pleased to know their efforts made such a positive difference.
Thank you for choosing Swann. We truly appreciate your support.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Wrong diagnosis
I was told to purchase a hard drive recommended for my DVR and I hooked it up. Everything was working for a minute and then it stopped working and it never recorded anything. I have to buy a new DVR. I wasted almost $200 because of the recommendation that I got from Swann. And unfortunately Swan don’t sell DVR‘s by themselves so I may have to go with a different brand. I’m not gonna rewire all my cameras very disappointed.
July 12, 2026
Reply from Swann Security
Hello Luciano,
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how disappointing it is after purchasing a hard drive based on our recommendation only to find that the problem was not resolved. This is certainly not the experience we want you to have.
We'd appreciate the opportunity to review your case and determine whether there may be another cause for the problem before concluding that the DVR needs to be replaced.
Please note that Swann DVRs and NVRs are not sold separately, as our security systems are designed and packaged as complete kits to ensure optimal compatibility, performance, and reliability. While additional cameras and accessories can be purchased separately, the recorder is only available as part of a complete system.
We will be reaching out to you via email to gather more details about your setup and assist you with further troubleshooting for your hard drive and DVR so we can work with you toward the best possible resolution.
Your feedback is truly appreciated.
Mary – Swann Team
Great products and service
I have two swan cameras and a doorbell with camera in my home. I have found Swann gear to be of excellent quality and we have had faultless performance over the last 18 months. I accidentally forgot my password and needed to contact Swann Support. The call was answered promptly and the support helped me solve my self-inflicted issue flawlessly.
I have to say their products and support are outstanding and represent excellent value for money.
July 23, 2026
Unprompted review
Reply from Swann Security
Hi Les Hart,
Thank you for sharing your wonderful feedback. We're delighted to hear that your Swann cameras and video doorbell have provided reliable, faultless performance over the past months. It's also great to know that our Support team was able to quickly help you regain access to your account and resolve your password concern.
We'll be sure to share your kind words with the team; they'll be delighted to know their efforts made such a positive difference.
Thank you for choosing Swann. We truly appreciate your support and are grateful for your recommendation.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Swan really does have good cameras and good helpful customer service, they were a big help with setting up our system
They were a big help when we were setting up our cameras. One of our towers was bad and they say that they were going to replace it for free cause we only had it for two days.
July 10, 2026
Reply from Swann Security
Hello Jennifer,
Thank you for sharing your feedback. We're delighted to hear that you're happy with your Swann cameras and that our customer support team was able to help you with setting up your system.
We're also pleased that we could assist with arranging a replacement for your tower under warranty. We always strive to ensure our customers receive the support they need, especially when a product problem is identified shortly after purchase.
Thank you for choosing Swann. We truly appreciate your support and hope you continue to enjoy your Swann system.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
From order to delivery everything…
From order to delivery everything perfect would definitely recommend and use again
July 10, 2026
Reply from Swann Security
Hi Keith,
Thank you for sharing your wonderful feedback. We're delighted to hear that everything from placing your order to the delivery went perfectly. It's great to know you had such a positive experience and that you would recommend Swann and choose us again in the future.
Thank you for choosing Swann. We truly appreciate your support. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Good cameras and also good phone…
Good cameras and also good phone support. The guy I spoke to was very helpful and well manned.
July 24, 2026
Unprompted review
Reply from Swann Security
Hi Stuart,
Thank you for your wonderful feedback. We're delighted to hear that you're happy with your Swann cameras and that you received helpful and professional support from our phone team.
We'll be sure to share your kind words with the representative who assisted you, they'll be pleased to know their efforts made a positive difference.
Thank you for choosing Swann. We truly appreciate your support. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
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