I have a number of MaxRanger solar powered cameras. They are excellent - when I have power. I bought a separate Swann solar panel for each that I could align to the sun and ensure my batteries were to... See more
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The clarity on these cameras is very good. The playback freezes or sometimes a live feed just cuts off. Overall, I can go to my main system instead of my phone to see what I need to. SO It's a minor i... See more
Company replied
Good advice and product seems to work well. Only disappointment was delay in responses to enquiries ... clearly in a different time zone to UK, so often response would come back a day later.
Company replied
Swann camera systems have worked out great for us so far. My only complaint is that certain accessories have been frequently out of stock.
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Company details
About Swann Security
Written by the company
Swann is a global leader in security monitoring, consumer electronics and security-centric solutions for the smart homes and businesses of today and tomorrow.
Swann has always been a leader. From humble beginnings in the basement of David Swann’s family home in Melbourne, Australia the business now has offices in the USA, Canada, Australia, UK, Hong Kong and China and a presence in over 40 countries on 6 continents. Swann pioneered the category of Do-it-Yourself security and is proud of the work it has done to make local communities safer. Today, Swann is part of the Infinova Group, providing the business with enhanced manufacturing capabilities, cutting-edge research and development of security and networking solutions, and access to an expanded international network.
Swann remains at the forefront of innovative surveillance and monitoring technology with recent new product developments including truly wire-free HD cameras and doorbells, state-of-the-art professional-quality CCTV video surveillance recording systems and cameras, including the latest 12 Megapixel Mega HD, 4K Ultra HD, 2K Super HD, and 1080p Full HD systems with True Detect heat and motion-sensing technology. There's cameras with motion sensors to trigger controllable flashing lights, spotlights, sirens, mobile alerts and more. The Swann range is designed with a goal to make the latest security solutions accessible, affordable and easy to use. The company’s products are available through some of the largest retailers in the world including - Best Buy, Sam’s Club, Lowes, Amazon, Screwfix, Costco Wholesale, Bunnings Warehouse, JB Hi-Fi, Harvey Norman and many more.
Swann’s vision is to be the world leader in smart security solutions, taking care of people and making every home and business a safe place. Swann’s commitment is to always deliver security made smarter.
Contact info
Australia
- 03 6417 5347
- swann.com
3.9
Great
11K reviews
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Replied to 98% of negative reviews
Typically replies within 48 hours
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our system worked well for 2 months and now nothing
our system worked well for about 2 months, now it will not hold recordings, I have tried to call Swann but no answer, they have no customer support. this company is very disappointing, I can't say it enough DO NOT BUY FROM THEM!
May 4, 2026
Unprompted review
Reply from Swann Security
Hi Rod,
Thank you for sharing your feedback. We understand your disappointment, especially after your system stopped retaining recordings. We also apologize for the difficulty you experienced when attempting to contact our support team.
We're sorry to hear that your experience has left you feeling unsupported. Your feedback regarding the recording problem and your attempts to reach us has been taken seriously.
We'd appreciate the opportunity to investigate this further and work with you toward the best possible resolution. We will be reaching out to you via email to gather additional details about your system and the problem you're experiencing so we can review your case more closely and provide the appropriate assistance.
Thank you for bringing this to our attention. Your feedback is truly appreciated.
Mary – Swann Team
Purchased the NVR8-8580RN from Costco
Purchased the NVR8-8580RN from Costco. Three years later, the recorder randomly went to a blue loading screen. Performed all of their troubleshooting suggestions with no success to find a resolution to the product. Their customer service is very poor. Took over a week to hear back from their technical assistant department when my husband reached out to them, only to get a response that they could not help us because it's out of warranty which is only about 3 years old. I reached out asking advice if I could purchase another nvr to be compatible with our current cameras. Was told that that this system is no longer being produced and of course no longer have any products that can be switched out without having to redo our entire security system. Their products are not trustworthy to last for more than a few years and their customer service is antiquated, unhelpful, and slow. Would not purchase from their company again.
May 31, 2026
Unprompted review
Reply from Swann Security
Hello Amb,
Thank you for sharing your experience. We sincerely apologize for the difficulties you've encountered with your NVR recorder and for the disappointment caused by the support process.
We understand your concerns regarding the recorder failure after several years of use, the time taken to receive a response, and the outcome of the troubleshooting process. We also recognize how concerning it is to learn that a product is no longer in production, particularly when compatibility with an existing camera system is an important consideration. Your feedback regarding both the product experience and the support you received has been taken seriously.
We'd appreciate the opportunity to investigate further and work with you toward the best possible resolution. We will be reaching out to you via a separate email to gather additional details and review your case more closely.
Thank you for bringing this matter to our attention. Your feedback is truly appreciated.
Mary – Swann Team
Website easy to navigate
Website easy to navigate, ordering process simple, delivered on time. Great process from start to finish. Thank you.
May 15, 2026
Reply from Swann Security
Hi Ian,
Thank you for sharing your feedback. We're delighted to hear that you found our website easy to navigate, the ordering process simple, and that your order arrived on time.
Providing a smooth and seamless experience from purchase through delivery is something we strive for, so it's wonderful to know everything went smoothly from start to finish.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Incomplete customer service
Merged (#2930831). I contacted Swann to bring to there attention that two out of four cameras developed faults on the spotlight. After a week long of having to provide evidence and follow their instructions, they finally agreed they would replace the two cameras. While waiting for the delivery information, I have had inform Swann that a third camera has developed the same fault and have enquired if they would replace all four cameras as it is only a matter of time before the fourth camera becomes faulty.
I have made a second request as they have not responded. This is completely frustrating as when Swann make contact, they only give you seven days to follow their instructions before they close the case, not sure if the know people work for a living.
As it stands I’m considering changing my Swann CCTV System to a more reliable robust company.
Emailed ceo with details still nothing customer service waist of time
03/06/26. Now looking for a full refund as Swann have failed to reply. Looking to take legal action small claims court.
04/6/26. Had a reply from Swann requesting I carry out the same process on the third camera before they will replace that one, OMG. What an earth is going, common sense comes to mind.
05/6/26. Had a reply via Trustpilot very pleasant, but actions please not words.
June 1, 2026
Unprompted review
Reply from Swann Security
Hi Tony,
Thank you for sharing your feedback. We sincerely apologize for the delays in communication and for the concerns you've experienced throughout the warranty process.
We understand your concern after multiple cameras developed the same spotlight problem, particularly while you were already waiting for a resolution regarding the first two affected units. We also recognize your frustration regarding the response times and the impact this has had on your confidence in the product and support experience.
We can confirm that your warranty request for the two faulty cameras remains in progress. We also understand that a third camera has now developed the same problem and that you are concerned the fourth camera may be affected as well. Your feedback regarding the handling of your case, communication delays, and request for a broader resolution has been taken seriously.
We'd appreciate the opportunity to work with you toward the best possible resolution. We have escalated your concerns, and a member of our team will be reaching out to you directly via email to gather additional details and review the available options. Kindly keep an eye on your inbox, including your spam or junk folder, in case our message has been filtered there.
We remain committed to assisting you and ensuring your concerns receive the attention they deserve. Your feedback is truly appreciated.
Mary – Swann Team
Reply from Swann Security
Hi Martin,
Thank you for sharing your feedback. We're delighted to hear that your system is working great and that you're enjoying the clear picture quality.
Providing reliable performance and crisp, detailed video is something we strive for, so it's wonderful to know the system is meeting your expectations.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Dreadful
Dreadful, I’ve been a Swann customer for as many years as I can remember both for Business and Home. These days their back up help is horrendous. They do everything they can not to help you. You get a robot reply if you ask for help saying we’ll be back to you in 2 weeks (maybe), you then get an email asking you to provide evidence of who you are, after many many emails along these lines you get other emails saying they can’t help unless you sign up for their support package, they really push this, it’s the robot messages that are really irritating, each time you reply to one of these you wait 2 days for their unhelpful replies. I’ve thrown away 3 Swann units.
May 16, 2026
Reply from Swann Security
Hi Graham,
Thank you for sharing your feedback. We truly appreciate your long-standing loyalty to Swann for both your business and home security needs, and we're very sorry to hear about your recent experience.
We understand your concerns regarding the support process and the delays you've encountered while seeking assistance. This is not the experience we want for our customers, and we appreciate you bringing these concerns to our attention.
Upon checking, one of our support team members has already reached out to your email to assist with your concern. It's possible that the message may have been filtered into your spam or junk folder. Could you please check those folders for any emails from our team?
We'd appreciate the opportunity to continue working with you and better understand the difficulties you've experienced so we can work toward the best possible resolution.
Thank you again for sharing your feedback. Your comments are valuable and help us improve our customer experience.
Mary – Swann Team
Poor Custmer service
I had previously used a Swann NVR system in a rental property and was impressed enough with the experience that, after moving to another rental property, I decided to purchase another system directly through the Swann website.
I settled on the MaxRanger system (SONVK-MRVDBMINI6S4), which fortunately happened to be on sale at the time. The ordering and delivery process was reasonably seamless, and my handyman had the system installed in no time.
Unfortunately, that’s where the problems began.
After installation, I noticed the doorbell concierge feature would not activate. I contacted technical support, but the issue appeared too complex for the operator assisting me. I was advised that someone would follow up later via email with a solution.
While waiting, I began investigating the issue myself using the documentation available on the Swann website. During this process, I discovered that the wrong hub had been supplied in my kit. Instead of receiving the required Base Station (NVW-MR4KSTN), I had been supplied with a Power Hub (NVW-MR4K).
At that point, I assumed the solution would be straightforward: contact Swann, explain the mistake, and arrange a simple swap of the incorrect unit.
I could not have been more wrong.
I called the sales team, explained what I had discovered, and they agreed that the wrong unit had been supplied. I was then transferred to customer service, where the experience deteriorated rapidly.
It was immediately obvious the representative was not based in Australia due to the substantial delay on the phone line. To make matters worse, the sound quality through the representative’s headset was extremely poor, and there was a child crying loudly in the background throughout the call. I appreciate people work from home, however the level of background noise made communication extremely difficult and highly unprofessional.
After finally managing to explain the issue, I was told to wait for another email while the operator sought further information.
Several hours later, I received an email instructing me to return the entire kit. Confused by the lack of clear instructions, I called support again seeking clarification. I was quickly dismissed when suggesting that only the incorrect hub needed to be exchanged. I was repeatedly told the entire kit had to be returned.
I then had to argue the point that I should not be responsible for return shipping costs for an error that was entirely Swann’s fault. This was eventually and reluctantly agreed to. I even offered to personally drive to the warehouse and swap the hub over myself in order to resolve the issue quickly, but again I was forced back into communicating solely via email rather than resolving the matter efficiently over the phone.
As a result, I arranged for my handyman to return and uninstall the entire camera system so it could be shipped back as requested.
Then, to my disbelief, I received another email from the warehouse the following week containing a return shipping label and advising that they had already sent me the correct base station — and that I only needed to return the Power Hub after all.
This entire situation has been incredibly frustrating and unnecessarily complicated. What should have been a simple swap of a single incorrect component turned into multiple phone calls, contradictory instructions, additional labour costs, wasted time, and the unnecessary removal of an entire security system — all due to poor communication and internal confusion.
I Have asked for some form of compensation for the errors and admission that this could of been avoided but im getting stonewalled in this department also
May 29, 2026
Unprompted review
Reply from Swann Security
Hi Steven,
Thank you for taking the time to share such detailed feedback about your experience. We're very sorry to hear about the difficulties you encountered after purchasing and installing your MaxRanger system.
We understand your concerns regarding the incorrect hub being supplied, the conflicting instructions you received, the additional effort required to uninstall the system, and the overall communication challenges throughout the process. We know how disappointing it must have been for what should have been a straightforward component exchange to become a lengthy and complicated experience.
Your feedback regarding the handling of your case, the clarity of communication, and your request for compensation has been taken seriously. We understand that this situation could have been handled much more effectively, and we sincerely regret the inconvenience, additional costs, and time involved. Please be assured that your experience has been reviewed and shared with the appropriate teams so that corrective actions can be taken to help prevent similar situations from occurring in the future.
We'd appreciate the opportunity to work with you toward the best possible resolution. We have escalated your concerns, and a member of our team will be reaching out to you directly via email. Kindly keep an eye on your inbox, including your spam or junk folder, in case our message has been filtered there. We remain committed to assisting you and ensuring your concerns receive the attention they deserve.
Thank you again for bringing this to our attention. Your feedback is truly appreciated.
Mary – Swann Team
Three new cameras, two have issues
2 of the 3 cameras that we received have already been registered to somebody else.
The instructions to fix this problem are very complicated. My husband works a lot and I can't do this.
I don't know when he'll be able to follow your complicated instructions and get this fixed.
If these were new cameras they should not have been registered to somebody else
May 15, 2026
Reply from Swann Security
Hi Lorraine,
Thank you for bringing this to our attention. We understand your concern regarding the two cameras that appear to have already been registered, especially when they were expected to be new devices. We also understand your worries about the process and the delay in getting this matter resolved.
We can confirm that you have an open support ticket for this request. We would like to clarify that we have not yet provided any troubleshooting instructions. At this stage, we have only requested additional details about the two cameras so we can properly investigate the problem and determine the appropriate resolution.
We also apologize for the delay in our response. Our support team operates Monday through Friday, and we do not have regular operations during weekends. We want to reassure you that your concern has already been escalated to the relevant team for further review.
Kindly monitor your email for updates regarding this request. We appreciate your patience and cooperation while we work toward resolving this problem as quickly as possible.
Your feedback is truly appreciated.
Mary - Swann Team
I purchased a 6 camera kit with DVR
I purchased a 6 camera kit with DVR, one camera doesn't work, have sent all the information to Swann and they are not helping at all, it has been 2 weeks since I contacted them, they have a knowledged they received my emails.
May 8, 2026
Unprompted review
Reply from Swann Security
Hi Rick,
Thank you for bringing this to our attention and for sharing your feedback. We understand your concern, and we're sorry to hear that your previous attempts to seek assistance have not led to a resolution. When you've purchased a new system, it's understandable to expect it to work as intended and to receive timely support when a problem arises.
Upon checking our records, we were unable to locate an open support ticket under your name. We want to reassure you that we're committed to assisting you with this problem and finding the best possible resolution.
We will be reaching out to you in a separate email to gather additional details about your system and the affected camera. Once we receive this information, we can investigate further and work with you toward a solution as quickly as possible.
We appreciate your patience and look forward to assisting you. Your feedback is important to us.
Mary - Swann Team
No customer support
Have been a swann customer for over 6 years bought 2 new systems and have not been able to use for over 2 months because can't get support to help with problem. Just endless emails with try this then try that. Swann has gone away from phone support just emails. I will never Buy another swann product
May 27, 2026
Unprompted review
Reply from Swann Security
Hi John,
Thank you for sharing your feedback. We truly appreciate your loyalty over the past six years, and we’re very sorry to hear how frustrating these past two months have been. Being unable to use your new systems is absolutely not the experience we want for any of our customers.
We understand how difficult it can be to go through back-and-forth emails when you’re hoping for quicker, more direct support. Your feedback about the shift away from phone assistance is important, and we’ll make sure it’s passed along to the team. Experiences like yours help us identify where we need to improve.
Just to clarify, phone support is funded and managed by regional head offices or partner distributors, and at the moment, the USA branch has not set up a regional tech support phone line.
This doesn’t mean support has been removed. All customers, in every region, can still access our dedicated support channels, including email assistance, live chat (where available), and our comprehensive online resources. Due to current staffing constraints, these channels allow Swann to continue providing reliable and timely help to customers worldwide.
We’d appreciate the opportunity to assist you and work with you toward the best possible resolution. We will be reaching out to your email shortly to gather more details and continue supporting you from there. We're here to help.
Thank you again for bringing this to our attention. Your feedback is truly appreciated.
Mary - Swann Team
The security NVR was not receiving…
The security NVR was not receiving firmware updates resulting in no email alerts. It took much time and research but Ron at Swann worked on it, provided email and phone support. Without this help I would have been lost. Good work, Ron.
May 28, 2026
Unprompted review
Reply from Swann Security
Hi Neil,
Thank you for sharing your great feedback. We're delighted to hear that Ron was able to assist you in resolving the problem with your NVR and help restore your firmware updates and email alerts.
We understand how challenging it can be when an important feature stops working as expected, especially when the solution requires extensive troubleshooting and research. It's wonderful to know that Ron's dedication, technical expertise, and commitment to providing both email and phone support helped guide you through the process and reach a successful outcome.
We'll be sure to pass along your kind words and recognition to Ron. Feedback like yours means a great deal to our team and highlights the level of support we strive to provide every day.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
The camera was very easy to set up…
The camera was very easy to set up pictures are very clear.
May 6, 2026
Reply from Swann Security
Hi Clarke,
Thank you for your wonderful feedback. We're delighted to hear that the camera was easy to set up and that you're pleased with the clear picture quality.
It's great to know that the installation process was straightforward and that the camera is performing as expected. Feedback like yours lets us know we're delivering the experience our customers deserve.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Disappointed
I would not normally give such a low score as the product itself is probably going to be fine, once I finally receive my order. I was sent the wrong item and have been waiting over 2weeks for a replacement and return of the wrong one. With minimal communication from customer service. I feel a company such a this should not be dragging their heel when especially when laying out a lot of money for their products.
May 12, 2026
Reply from Swann Security
Hello George,
Thank you for sharing your experience. We understand your disappointment after receiving the wrong item and then having to wait more than two weeks for a replacement and the return process to be completed. When you've made a significant investment in our products, it's understandable to expect timely service and clear communication throughout the resolution process. This is certainly not the experience that we want for you or any of our customer.
We have coordinated your concern with the relevant team and are actively following up on your case. As soon as we receive an update regarding the replacement and return, we will notify you immediately via email.
In the meantime, please continue to monitor your inbox for updates from our team. We appreciate your patience and thank you for giving us the opportunity to make this right. Your feedback is truly appreciated, as it helps us identify areas where we can improve both our products and customer experience.
Mary - Swann Team
did not work as described
I ordered a wi fi antenna that was supposed to work with my DVR the antenna did not work with my DVR, I had to pay the shipping to return it, even though the antenna did not work with my device as stated it would.
May 1, 2026
Reply from Swann Security
Hi James,
Thank you for bringing this to our attention and for sharing your feedback. We’re truly sorry to hear that the Wi-Fi antenna did not work with your DVR as expected, especially since it was listed as compatible with your device. We completely understand how disappointing it must have been to also pay for the return shipping under these circumstances.
We sincerely apologize for the inconvenience this experience has caused. We always aim to make the process as smooth and hassle-free as possible, and we’re sorry that this was not reflected in your case. Please know that we’d love the opportunity to work toward the best possible resolution for you.
Our relevant team will be reaching out to you via email regarding your refund request. Kindly keep an eye on your inbox for further updates.
We truly appreciate your patience and understanding.
Mary - Swann Team
Reply from Swann Security
Hi Albert,
Thank you for your feedback. We’re so pleased to hear that you’re happy with the system and that the picture quality has been clear and reliable for you.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Awful disgusting .
Awful, disgusting, thieving people. I bought a cctv kit for over 300 pounds. only for 3 days later a 60 pound rechargeable single camera was delivered. After a couple of ignored emails I finally managed to get through to someone, only to be told that they have sent an email just an email to the uk department (apparently they don't have phones at the uk office because 14 emails and 6 phone calls to them they are still only saying they can send an email to solve the problem. how can a company that is international not have a phone number for each other. as of today I stilll don't have the product I paid for. these are scammers massive scammers.
May 11, 2026
Unprompted review
Reply from Swann Security
Hi Joseph,
Thank you for bringing this to our attention and for sharing your experience. We’re truly sorry for the frustration and disappointment this situation has caused. Receiving a completely different item than what was ordered, especially after paying for a higher-value CCTV kit, is not the experience we want anyone to have with us. We also understand how upsetting it must be to feel like your emails and calls haven’t led to a clear resolution.
We want to reassure you that we take issues like this seriously, and we absolutely want to get this resolved properly for you. We’re currently reviewing what has happened with your order and the communication on our side, and we will work to ensure this is escalated to the correct team without further delay.
We would appreciate the opportunity to make this right, whether that means sending the correct CCTV kit, arranging a replacement, or other possible options.
We’re very sorry again for the inconvenience this has caused, and we genuinely appreciate your patience while we sort this out. Please do check your inbox, as we will be reaching out shortly with direct next steps to resolve your case as quickly as possible.
Your feedback is truly appreciated.
Mary - Swann Team
Easy installation and great video
Easy installation and great video. 4 k camera is clear Got the solar panels and now shouldn’t have to worry about charging.
May 5, 2026
Reply from Swann Security
Hi Clarence,
Thank you for sharing your experience. We’re delighted to hear that the installation process was easy and that you’re enjoying the clear video quality from your camera. It’s also great to know that adding the solar panels has given you extra peace of mind without the hassle of regular charging.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Excellent service always at the end of an email. Gives you peace of mind.
Customer service and follow up
April 28, 2026
Reply from Swann Security
Hi Pauline,
Thank you for your wonderful feedback. We’re truly grateful to hear that our customer service and follow-up have consistently provided you with peace of mind. Knowing that our support leaves a positive impression means a great deal to our team.
We always strive to provide helpful, reliable service and to make sure our customers feel supported every step of the way. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Beware of this company Won't replace faulty goods although they…
Beware!!! Won't replace faulty goods although they admit they know when they came online and make no assertion that I did not purchase them legitimately. I have 3 of 8 cameras not working at all and issue with 2 others. They are trying anything to avoid replacing them (which at this sort of failure rate would be costing them a bomb if they had any decent process) They have been aware of fault on my system for many months despite chasing them by phone and email multiple times.
They claim a free cloud service right on the box ...not true at all it costs and then didn't work anyway.
Live view is best described as the recent past (camera shows someone at my doorbell when in reality they are back in their car and driving away) utterly useless in real terms. By the time you get an AI warning (often incorrect anyway) they are lucky to be still on the premises at all...... So two way comms is a joke.
Battery life is also crap unless you set them to miss most triggers.
The max ranger product interferes with your home Wifi if you have a busy network IE Lots of devices, so it impacts lots of other wifi products in your home as well.
Support is a joke with missed call backs and staff that cannot answer basic questions.
These clowns refer to "our policy" regardless of Australian law.
I have spoken to several users and am yet to find a satisfied customer.
Do not accept this behavior from this mob.
Log a complaint with your state agency or the ACCC
April 29, 2026
Unprompted review
Reply from Swann Security
Hi Warren,
Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you’ve experienced with your camera system and the support process. We completely understand how disappointing this situation has been, especially when these products are intended to provide security, reliability, and peace of mind for your home.
We can confirm that your warranty request for the cameras is still ongoing, and we want to reassure you that our team is actively working with you to move the process forward as smoothly as possible. At no point have we suggested that your products were not purchased legitimately. The request for proof of purchase is part of our standard warranty process to confirm eligibility details such as the purchase date, retailer, and the products included in the claim.
Under Australian Consumer Law, while a receipt is not the only acceptable form of proof, some supporting evidence is still required to process a warranty claim. We understand that obtaining documentation can sometimes be inconvenient, which is why our team has also provided alternative forms of proof that may help support your request.
We appreciate the document you recently shared, as it does confirm a transaction with the retailer. However, it does not include the specific product details needed to link the purchase to the cameras included in your claim. We can also see that similar alternative options for proof of purchase were shared with you during your previous case earlier this year.
Please kindly check the latest email from our support team, as we’ve outlined the available options that can help move your warranty request forward. We truly appreciate your cooperation and patience throughout this process, and we remain committed to assisting you toward a resolution.
Your feedback is truly appreciated.
Mary - Swann Team
JUNK CRAP GARBAGE
May 17, 2026
Unprompted review
Reply from Swann Security
Hi Ryan,
Thank you for your feedback. We sincerely apologize for the inconvenience this experience has caused. We completely understand how disappointing this situation has been, and we truly appreciate your patience while we work through this with you.
We can confirm that you currently have an open support ticket with us, and our support team has been continuously assisting you via email to help resolve the issue as quickly as possible. Please know that we’re committed to making sure your concerns are properly addressed and that you receive the support you need.
If there’s anything we may have missed or if you need any further assistance, please feel free to reply directly to the email we’ve sent. We’ll be more than happy to continue assisting you until this is resolved.
Your feedback is genuinely valued, and we appreciate the opportunity to support you.
Mary – Swann Team
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