The person was very professional and respectful. They solved my issue very quickly. I did not give 5 because i had to wait for an extra hour which was not convenient but it was very good otherwise
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m totally satisfied with my subscription, but i had some minor issues yesterday. I had booked the cheapest bike for the city but when i went to pick it up i realised it was too tall for me even thou... See more
Company replied
I found everything with swapfiets. I took power 1,beautiful color of the bicycle, have what you need, fast ,stable and reliable. Good price also. Yoi can have subscription or without. Customer ser... See more
Company replied
The bikes are working good and of good quality for a moderate price. When the bike gets broken or stolen it's easy to get replacement withing a few days right at my doorstep. The personnel is usually... See more
Company replied
Company details
Written by the company
Swapfiets is 's werelds eerste ‘bicycle as a service’ bedrijf. Opgericht in 2014 in Nederland, groeide de scale-up snel uit tot een van de meest toonaangevende leveranciers van micromobiliteit in Europa met sinds september 2020 meer dan 220.000 leden in Nederland, Duitsland, België, Denemarken, Frankrijk en Italië. Het concept van Swapfiets is vrij eenvoudig: voor een maandelijks vast bedrag hebben Swapfiets-leden altijd een werkende fiets. En zijn er onverhoopt problemen, dan wordt de tweewieler binnen 48 uur gerepareerd of direct vervangen zonder extra kosten. Swapfiets is in Nederland beschikbaar in meer dan 25 steden.
Contact info
Netherlands
- support.nl@swapfiets.com
- swapfiets.nl
4.1
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It is not the first time using…
It is not the first time using swapfiets. The staff is friendly polite and they can give you right instructions . It would be more convenience to have better timing but overall the experience is good.
April 23, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi there! Thank you for being a returning customer and for your valuable feedback. We are happy to hear that our staff provided friendly and helpful instructions. We appreciate your comments about the scheduling and will keep it in mind to improve our convenience.
Cheers, Team Swapfiets
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A must have bike for Amsterdam
A must have bike for Amsterdam! Good service and friendly service!
April 28, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi there! Thank you so much for the recommendation. We are thrilled to know that you enjoy riding in Amsterdam and appreciate our friendly service.
Cheers, Team Swapfiets
very attentive and polite staff
very attentive and polite staff. fulfiled all my requests!
April 23, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi there! Thank you so much for your kind words. We are thrilled to hear that our staff was attentive and able to fulfill all your requests.
Cheers, Team Swapfiets
Quick, easy and professional.
The signup was quick and easy.
Everything gets explained really well.
The service and the friendlyness at the branch was top notch.
April 25, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi there! Thank you for sharing your experience. We are glad to know that the signup process was smooth and that you enjoyed the friendly service at our branch.
Cheers, Team Swapfiets
Everything's was great
Everything's was great. It was a very easy pick-up. Staff helped me a lot with my questions. I got a flat tire in the first day and they changed with a new bike immediately.
April 25, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Benay! Thank you for your review. We are so happy to hear that your pick-up went smoothly and that we could get you back on the road right away with a replacement bike when you needed it.
Cheers, Team Swapfiets
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Good quality but lacks flexibility
I subscribed the Deluxe 7. Happy with the quality of the bike and riding condition but a bit disappointed that it doesnt have a damesfiets version which would have been more comfortable for me.
April 25, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Karti! Thank you for sharing your experience with the Deluxe 7. We are glad you are happy with the riding condition and quality of the bike! For a classic damesfiets model, we recommend taking a look at our Original model, which might be a more comfortable fit for you.
Cheers, Team Swapfiets
Really friendly staff
April 23, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Jonathan! Thank you for the wonderful feedback. We are so glad to hear that you experienced such friendly service.
Cheers, Team Swapfiets
Fast and exact service to get a desired…
Fast and exact service to get a desired a bicycle. The height of saddle fit for my height.
April 24, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi there! Thank you for the great review. We are happy to hear that the delivery and saddle adjustment were exactly what you needed.
Cheers, Team Swapfiets
The quality of bikes decreased
My bike was swapped for a bike that was apparently okay but as soon as I left the store, I noticed the pedals were not right, so I returned to check. They swapped for another bike, and a few minutes later I’ve noticed the front wheel protector was loose. I didn’t have time to go back and swap it for a second time, so I went home. For my surprise, when locking the bike I noticed the key was bend! It was quite upsetting and now I will need to return and swap it again. I hope they give me a good bike this time.
April 23, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Bee,
Thank you for sharing your experience. We are sorry to hear that the replacement bikes did not meet your expectations and caused you frustration.
We will note this for improvement regarding our quality checks. If you need a replacement or if anything is not functioning properly, please feel free to make an appointment through our app so we can look into things.
Best regards, Team Swapfiets
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not satisfactory
The service was good, but they just took my bike to the back, and I didn't feel like they made any changes to it. I mentioned that the front brake was very loose and squeaked when I braked, but the bike remained the same.
April 20, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Sebastian,
Thank you for sharing your experience. We are sorry to hear that the issue with your front brake was not resolved during your visit. We will note this for improvement.
If your brakes are still loose or making noise, please make an appointment through the app so we can look into things and help you get this sorted out.
Best regards, Team Swapfiets
Great service
Great bike, easy to ride and comfortable for a very affordable price. The staff is very nice and helping
April 13, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi! We’re thrilled to hear you’re enjoying the bike and that our prices and staff hit the mark for you. Happy cycling!
Best,
Team Swapfiets
I went for the spring checkup of my…
I went for the spring checkup of my bike. The appointment was on time and fast. The employee was very nice and explained everything that he made to keep my bike good.
April 21, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi! We’re glad the spring checkup was a smooth experience for you. It’s always good to have a fresh bike for the season, and we're happy our team could explain the process!
Cheers,
Team Swapfiets
Didn't advise of arrival
Arrived and fixed the issue, however didn't notify me he was there until after he left, meaning I couldn't ask him to inflate the back wheel which was a bit deflated
April 20, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Arno,
Thank you for your feedback! We’re glad we could get the main issue fixed for you, but we’re sorry the communication fell short this time. Our mechanics should ideally check in so you can mention any small adjustments like inflating your tires.
We'll share this with our service team to ensure better coordination in the future. In the meantime, most of our shops have pumps available if you're passing by.
Best regards,
Team Swapfiets
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Great experience
I’m satisfied with the provided bicycle Power 1. It is in a great condition and I really enjoy using it :)
April 20, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi! The Power 1 is a fan favorite, so we’re happy to hear it’s in great condition and making your rides enjoyable!
Kind regards,
Team Swapfiets
Reply from Swapfiets Nederland
Hi! Speed and kindness are what we aim for. We’ll make sure the team knows they're doing a great job!
Best,
Team Swapfiets
Helpful and Understanding Staff
Recently, I had to replace my bike, but the new one came without a handle brake. Since I am used to riding with both brakes, this made me feel quite unsafe.
When I went to the store to ask whether it would be possible to get a different bike with a handle brake, the staff were very kind and understanding. They quickly helped me exchange it for another bike that had the brake I needed.
Now I feel safe and comfortable riding my bike again.
April 17, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi! Safety is our top priority, so we’re very glad the team was able to swap your bike for one that makes you feel confident on the road. Thank you for your patience and for sharing this!
Cheers,
Team Swapfiets
In 2,5 years I didn't have any issue
In 2,5 years I didn't have any issue. The fact that I am the first user of my bike probably helps. The service is good when I go to the service point too, always fast and the attendants are always fast and polite.
April 17, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi! Wow, 2.5 years of smooth riding—that’s what we love to hear! It sounds like you’re taking great care of your bike, and we’re happy to be here whenever you need a quick tune-up.
Best,
Team Swapfiets
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Reply from Swapfiets Nederland
Hi! A flat tire is never fun, but we’re glad a quick swap put a smile back on your face!
Cheers,
Team Swapfiets
Swapfiets brought my bike to my…
Swapfiets brought my bike to my apartment within the given time period. It was such a smooth and easy process
April 10, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi! We’re glad the delivery was punctual and easy. Welcome to the family and enjoy the ride!
Best,
Team Swapfiets
the bikes are very bad quality
the bikes are very bad quality. they break often (like every few months) and it takes time to receive another one.
they're difficult to handle, and the handle height can't be properly adjusted. If you want an omafiets they don't have that.
I would not recommend for everyday use in the rush hours in Amsterdam. The effort needed to pedal them is higher than any other bikes I used. If you want to get from point A to point B fast it will not be fun, it will difficult and a workout, even when changing the speed. If you use it as transportation, then I would not recommend it.
I really gave it a try over the course of 1. 5+ years with multiple bikes from them. I also gave myself time to get used to it. For every single use, the bike just made the entire process a chore and it was very disheartening when the bike just broke in the middle of the road (broken wheel, off-center handle etc.) A few times I was in danger of accident.
TLDR: the bikes are low quality; not suitable for day to day transportation
April 16, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi there,
Thank you for sharing your detailed feedback. We are sincerely sorry to hear that your experience over the last year and a half has been so disheartening and that you felt unsafe; your safety is our top priority.
While our bikes are "pre-loved" and may show some wear, they should always be fully functional and safe for Amsterdam traffic. We’d like to clarify a few points that might help: we actually do offer an "Original" model which is the classic omafiets style, and our mechanics can always adjust the handlebar height to make your ride more comfortable, you can simply book an appointment for this.
We understand that the pedaling effort felt higher than expected, and we appreciate you giving our bikes a try for so long. We have taken note of your comments regarding the durability and handling of our bikes as we continue to improve our fleet.
If you are still a member and would like us to take a final look at your current bike or discuss the original pedal bike model, please reach out to our support team.
Best regards,
Team Swapfiets
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