The person was very professional and respectful. They solved my issue very quickly. I did not give 5 because i had to wait for an extra hour which was not convenient but it was very good otherwise
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m totally satisfied with my subscription, but i had some minor issues yesterday. I had booked the cheapest bike for the city but when i went to pick it up i realised it was too tall for me even thou... See more
Company replied
I found everything with swapfiets. I took power 1,beautiful color of the bicycle, have what you need, fast ,stable and reliable. Good price also. Yoi can have subscription or without. Customer ser... See more
Company replied
The bikes are working good and of good quality for a moderate price. When the bike gets broken or stolen it's easy to get replacement withing a few days right at my doorstep. The personnel is usually... See more
Company replied
Company details
Written by the company
Swapfiets is 's werelds eerste ‘bicycle as a service’ bedrijf. Opgericht in 2014 in Nederland, groeide de scale-up snel uit tot een van de meest toonaangevende leveranciers van micromobiliteit in Europa met sinds september 2020 meer dan 220.000 leden in Nederland, Duitsland, België, Denemarken, Frankrijk en Italië. Het concept van Swapfiets is vrij eenvoudig: voor een maandelijks vast bedrag hebben Swapfiets-leden altijd een werkende fiets. En zijn er onverhoopt problemen, dan wordt de tweewieler binnen 48 uur gerepareerd of direct vervangen zonder extra kosten. Swapfiets is in Nederland beschikbaar in meer dan 25 steden.
Contact info
Netherlands
- support.nl@swapfiets.com
- swapfiets.nl
4.1
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My bike was changed immediately
My bike was changed immediately. Also they gave me a size fitting my height better.
March 20, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Oscar,
That’s great to hear! Having a bike that fits your height properly makes a huge difference in how it rides. We’re glad we could swap it for you immediately and get you back on the road comfortably.
Enjoy the ride.
Team Swapfiets
Advertisement
Selderman was very useful
March 20, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Victoria,
Thank you for the shout-out! It’s always great to hear when our team members make a positive impact.
Enjoy the ride.
Team Swapfiets
The check up was quiet fast and…
The check up was quiet fast and everything was good
March 16, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Adrian,
Thank you for your feedback! We're glad to hear that your check-up was quick and that everything was to your satisfaction. We love keeping our members moving without any delays.
Enjoy the ride.
Team Swapfiets
super helpful staff
March 18, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Roni,
Thank you for the kind words! Our team works hard to be as helpful as possible, so your feedback is much appreciated.
Enjoy the ride.
Team Swapfiets
Very convenient
Very easy, great service. If anything is wrong with your bike they fix it on the spot or replace it
March 20, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Nisha,
Thank you for the great review! We are so glad you find our service easy and reliable. Our goal is to keep you riding without any stress, so we are happy to hear that our "repair or swap" approach is working well for you.
Enjoy the ride.
Team Swapfiets
Advertisement
Fast service and good teamwork!
March 19, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Yuri,
Thank you for the shout-out! We are very proud of our team and how they work together to get our members back on the road quickly.
Enjoy the ride.
Team Swapfiets
Accommodating, with quick service!
I walked in without appointment to add air to my tires and they did so with no hesitation, and by their own initiative tightened my chain (which dramatically improved how the bike rides) and straightened my handlebars. Great service and super fast, very accommodating!
March 14, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Danai,
Thank you for this fantastic review! We are so happy our team went the extra mile to tighten your chain and straighten your handlebars while you were there. It is those small adjustments that can make a huge difference in how the bike feels, and we are glad we could get you back to a smooth ride so quickly.
Enjoy the ride.
Team Swapfiets
Very good service, but it took 1 week
Very good service, very helpful, easy solutions! Only that it took one week to get the appointment to solve the issue and 1 week the bike was not usable.
March 17, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Daniel,
Thank you for your kind words about our service and for highlighting how helpful our team was in finding a solution for you!
We apologize that you had to wait a week for an appointment. We understand how frustrating it is when your bike is unusable during that time, as our goal is to keep you mobile. We are constantly working on increasing our appointment availability to ensure we can get our members back on the road much faster in the future.
Enjoy the ride.
Team Swapfiets
As usual
It was great. found out my charger was broken right before closing time. Came without an appointment. Left with a new charger, full battery, new bell and a smile. As always customer service at swapfiets was sublime.
March 15, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Sebastian,
Wow, what a great result! We are so happy we could help you out right before closing time and get your charger, battery, and bell sorted all at once. Hearing that you left with a smile is exactly why we do what we do. Thank you for your continued support!
Enjoy the ride.
Team Swapfiets
Advertisement
Reply from Swapfiets Nederland
Hi Dima,
Thank you for your wonderful review!
We are so happy to hear that you found our team to be super friendly. Providing a welcoming and positive experience for all our members is always our goal, and we will be sure to share your kind words with the team!
Enjoy the ride.
Team Swapfiets
The employee was very kind and helpful
The employee was very kind and helpful. I also loved that he called 5 minutes before he arrived. Very good service!
March 11, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi there,
Thank you for your wonderful review!
We are so pleased to hear that our colleague was kind, helpful, and provided such a smooth delivery experience by calling you ahead of time. Good communication is very important to us, and it is great to know that this proactive approach made a positive difference for you. We will certainly pass your kind words on to him!
Enjoy the ride.
Team Swapfiets
great service
great service. Bike delivered to my door within 4 hours of ordering it.
March 13, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Inna,
Thank you for your great feedback!
We are thrilled that you were so happy with our quick turnaround. Having a bike delivered right to your door within just four hours of ordering is exactly the kind of fast and efficient service we aim to provide. It is fantastic to hear we could get you on the road so quickly.
Enjoy the ride.
Team Swapfiets
My Swapfiets experience
Generally speaking very happy with my membership; I had an issue with my bike the other week and it was quickly resolved with a replacement. Very easy to book an appointment and the process is efficient. Only thing I would say is, a lost key replacement feels a bit too expensive considering the price of the membership
March 11, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Luca,
Thank you for your honest feedback.
We are glad to hear that you have been generally very happy with your membership and that our team was able to quickly and efficiently resolve your recent bike issue with a replacement. Making the appointment process easy and getting you back on the road smoothly is exactly what we aim for!
We also completely understand your point regarding the fee for a lost key. While it might feel a bit expensive alongside your monthly subscription, this charge goes directly towards the costs we incur to either order a replacement key from the manufacturer.
We appreciate your understanding and are so glad to have you riding with us.
Enjoy the ride.
Team Swapfiets
Advertisement
Service was quick
Service was quick, informative and simple. The guy who assisted me was very kind to explain things slow but efficiently as I told him it's my first time with an e-bike. His positive attitude made me feel comfortable to ask him my concerns and he responded well. Keep up the great work Swapfiets team!
March 10, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Melinda,
Thank you for your fantastic review!
We are absolutely thrilled to hear that your first experience with an e-Bike was made so comfortable and straightforward by our Swapper. Welcome to the world of e-Bikes!
Enjoy the ride.
Team Swapfiets
The person who delivered the bicycle…
The person who delivered the bicycle was very kind and attentive. The only problem with their bicycles is the seat; it's awful, uncomfortable, and makes your body slide forward, which is incredibly annoying and uncomfortable.
March 6, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Jaime,
Thank you for your review.
We are happy to hear that the person who delivered your bike was so kind and attentive.
However, we are sorry to hear that you are finding the seat so uncomfortable. We completely understand how annoying it must be to constantly feel like you are sliding forward while riding. While it is unfortunately not possible to swap the seat itself for a different model it might really help to adjust the tilt or height of your current saddle to prevent the sliding. If you would like some help with this, please feel free to drop by one of our stores or book a quick appointment via the app. Our mechanics would be more than happy to help you adjust it to the best possible position for your comfort.
Best regards.
Team Swapfiets
Disappointing and dishonest service
Disappointing and dishonest service
I was recommended to use this service to get a bike in the Netherlands but it has unfortunately been very disappointing. The first bike they gave me was too big and was dangerous. I swapped to a new smaller bike and despite making sure that this was not change the end date of my contract, I logged into my account today and have found that I have now had another 6 months added again. Such dishonest service I would unfortunately not recommend them at all. There are loads of bike rental places in Amsterdam so I would really recommend that you shop around!
March 11, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Fiona,
Thank you for your honest feedback.
We are sorry to hear that your experience has been so frustrating. We are glad you were able to swap your initial bike for a size that is safer and more comfortable for you, but we completely understand your concern regarding the unexpected contract extension.
To clarify how our contracts work: the commitment depends on the specific subscription type chosen by the member at sign-up. When registering, you can select either a flexible membership (cancellable monthly) or a loyal subscription (which has a minimum term of 6 months or longer).
If you initially chose the 6-month loyal subscription, your contract should automatically transition into a flexible, monthly cancellable plan only after that initial 6-month period is completed. However, a simple bike swap should never restart this timeframe. If a brand new 6-month period has been incorrectly added to your account after your swap, this is a mistake on our end, and we sincerely apologise for the confusion. It is certainly never our intention to be dishonest with our members!
Please reach out to our support team directly via email. They can look into the exact subscription you selected at the start, check your account history, and ensure your current subscription status is correct
Best regards,
Team Swapfiets
The staff were super nice
The staff were super nice, friendly, and they fixed the problem super fast
March 10, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Rosita,
Thank you for your great review!
We are so glad to hear that our team was super nice and able to get your bike fixed so quickly. Getting you back on the road safely and swiftly is exactly what we are here for!
Enjoy the ride.
Team Swapfiets
Advertisement
The assistant was very friendly!
The assistant was very friendly!
It's my second week in Amsterdam, and everything is new to me, so it was very nice to meet such an emphatic person, and he was so kind and explained everything to me about the bike. Thank you for this experience.
March 10, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Samanta,
Thank you for your wonderful review, and a very warm welcome to Amsterdam!
Moving to a new city can definitely be a bit overwhelming, so we are happy to hear that our colleague could provide you with such an empathetic, kind, and informative experience to help you get settled. We hope your new bike helps you explore the city beautifully!
Enjoy the ride.
Team Swapfiets
Reply from Swapfiets Nederland
Hi Ruta,
Thank you for your review!
We are thrilled to hear that you experienced friendly, efficient, and professional service with us. Providing a smooth and worry-free experience is always our top priority!
Enjoy the ride.
Team Swapfiets
The bicycle was delivered very dirty
The bicycle was delivered very dirty, missing the basket as I have opted.
March 9, 2026
Unprompted review
Reply from Swapfiets Nederland
Hi David,
Thank you for your honest feedback.
We are truly sorry to hear that your bike was delivered dirty and without the basket you requested. This is certainly not the fresh start we want for our riders, as we always aim to deliver our bikes clean, fully checked, and equipped with all your chosen accessories so you can hit the road right away.
Please reach out to our support team directly via phone or email. They will be more than happy to arrange for a basket to be fitted to your bike as quickly as possible and help get this sorted out for you.
Best regards.
Team Swapfiets
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.