Swappie Reviews 63,946

Very well managed tracking updates and smoother process.

in september i ordered a iphone 13 mini and i asked them to put a new battery in it hoping that it would last longer, now a few months later my phone has been falling out on random moments dropping my battery to 1% then back to what it was before or something random or just keeping it on 1% not charging doing nothing and telling me my battery capacity is 0%. My phone don’t even recognise the phone battery so i dont know what type of bs battery you people put in these phones but ya’ll better fix ur shit😂😂😂 You guys better fix me another phone because i know i didn’t pay for bs

I was apprehensive about selling my phone online but Swappie has this down to a science!
Literally was so easy to order the shipping box and organise pick up.
Once sent, the review and money was sent so fast.
Highly recommend!

Super ga zo door

I sold my iphone 15 pro to them and has been satisfied with the process overall.

Although they buy your phone a bit lower than the market price(which is expected), it is still a good and hassle free option to sell your phone. They are professionals.

They reduced the original offer they gave me only by 25 eur, which was still ok for me and I confirmed the price. The money was in my account the following day.

Thanks.

TRUTHFUL ABOUT DECRYPTION OF PHONE,VERY PROMPT DELIVERY

Fantastic range of phones. delivery time was excellent
Little disappointed with the quality of iPhone 13 with some scratches on frame. Wasn't like that on previous 2 phones ive bought from Swappie with the same "very good" condition but phone works well.

My phone was delivered promptly. The price was good. I’m happy with my phone so overall a good experience

My experience with Swappie has been nothing short of a complete disaster from start to finish. I followed every single instruction provided — used the prepaid label they sent, packaged the phone exactly as directed, and shipped it off in good faith expecting a smooth process. Instead, it turned into weeks of stress, confusion, and incredibly poor customer service.

First of all, their tracking link didn’t even work, leaving me completely in the dark about where my phone was. When I reached out for help, I was repeatedly told that no shipping label had been issued — which is simply not true, because I literally used the label they provided. Being told over and over again that something didn’t exist when I had clear proof of it was beyond frustrating and honestly felt gaslighting.

Customer service was unhelpful, dismissive, and completely disorganised. Every interaction felt like starting from scratch, with no accountability or clear communication between their team. I had to do my own investigation to track down my device, which I eventually found had arrived at their facility — something they should have been able to confirm themselves from the beginning.

This entire process has been handled so unprofessionally. I upheld my end of the agreement and trusted Swappie to do theirs, but they failed at every stage. The lack of transparency, poor communication, and constant misinformation is unacceptable.

And in the end they knocked €66 of the original price they offered which is just absolutely absurd after all the ordeal they have put me through. Shocking company and even more shocking customer service

Simple, easy and good quality

Simple and easy to follow interface. Not necessarily the best price you’ll get but it’s a guaranteed process.

Purchase and delivery was easy and went smoothly. Customer service is excellent and fast!

You bought my phone a little cheap.
And paid a little late.
But i am happy which i found you...
Thank you

Very high quality, reliable and solid value service.

Extremely poor and misleading experience.

I sent my iPhone to Swappie based on an initial valuation of €520. After their inspection, they suddenly dropped the offer to €282, claiming “frame damage”. However, the photos provided in their own report do not clearly show any significant structural damage.

I refused and requested the phone back. When it was returned, it had a visible and serious dent on the frame with exposed metal — damage that was not evident in their inspection photos.

This raises a simple question: if the damage was already there, why is it not properly documented in their own report?

Instead of taking responsibility, I was offered a €30 voucher and told an “investigation” is ongoing, with no clear timeline or outcome. No proper explanation, no accountability.

The case is now being handled by the European Consumer Centre.

Based on this experience, I cannot recommend this service to anyone.

The phone worked perfect at the start but after a year the new battery that I got depreciated what seems like over night. Phone now has to be charged 3/4 times a day. Also when you receive a battery from them you can’t check the battery health in your phone settings as it’s not an Apple battery.

Simple process, timely and very fast service