Swappie Reviews 63,959

Reply from Swappie

Mar 2, 2026

Hello,

Thank you for your feedback. We are sorry to hear about the issues you’ve experienced with your battery, as this does not reflect our quality standards.

All our batteries are thoroughly tested, and those sold as "new" should maintain high performance well beyond the first year. Since battery health can be affected by many factors, we can look into your specific case and see how we can assist you.

You can contact us at "info@swappie.com".

Reply from Swappie

Feb 27, 2026

Hello,

Thank you for being a returning customer and for your kind words regarding the quality and condition of our phones. We are delighted that our devices have consistently met your expectations!

Regarding Swappie Care, we are sorry to hear that you found the service disappointing. It is designed to provide peace of mind in the event of accidental damage, situations typically not covered by a standard warranty. If a device is damaged, we provide a voucher worth 90% of the replacement value of a similar phone, allowing you to get a replacement quickly. We appreciate your feedback that the financial breakdown didn't feel worthwhile for your specific needs, and we take this as a valuable insight into how we communicate the value of the service.

We appreciate your honesty and are glad that you still recommend us for our refurbished devices.

Kind regards,
The Swappie Team

Reply from Swappie

Feb 26, 2026

Hello,

We are sorry to hear you are dissatisfied with your experience, but we would like to clarify the timeline and the process.

Regarding the timing, our records show your phone was received on February 10th and the final resolution was sent on February 16th. This is exactly 4 business days, which falls within the timeframe we promise. The price was adjusted because the device was marked as "Like New," but upon inspection, our technicians found physical marks that did not meet that specific grade.

In regards to the packaging and accessories, we explicitly state in both our shipping instructions and the terms and conditions (which must be accepted before shipping) that original boxes, cables, and protectors should not be sent. These items are automatically recycled upon arrival for hygiene and logistics reasons and cannot be returned. We return the iPhone itself in the exact condition it was received, but we cannot return the recycled packaging.

Kind regards,
The Swappie Team

Reply from Swappie

Feb 26, 2026

Hello,

We understand that receiving a revised offer of €8 after an initial estimate of €90 is disappointing. However, we would like to clarify why this adjustment occurred.

The initial offer is based on the condition stated in the online form. In this case, the device was marked as being in "Like New" (Premium) condition. However, our records show that when you purchased this phone from us a year ago, it was sold in "Very Good" condition, which is already two grades below "Like New." Upon our physical inspection this time, the phone showed even deeper marks and wear, which reclassified it as "Moderate" grade.

The price is always subject to change if the actual condition of the phone does not match the description provided. We certainly do not intend to "scam" our customers; we simply offer a price that reflects the current market value for a device in that specific physical state. As requested, we will return the phone to you free of charge.

Kind regards,
The Swappie Team

Reply from Swappie

Feb 24, 2026

Hello,

We are very sorry to hear about the issues with your battery and the slow performance of your iPhone. We understand how frustrating it is to pay for an Excellent condition device and not have it work as expected.

Regarding your request, we unfortunately do not provide temporary or loaner phones during the repair process. This is not a service we offer, regardless of the device's price or condition. We do, however, provide clear instructions on how to back up your data and securely wipe the device before sending it in, so your personal information remains protected.

Please keep in mind that you are fully covered by our Swappie Warranty, which entitles you to a free repair or replacement. Additionally, if you are still within your 14-day return period, you have the right to return the device for a full refund. We want to fix this for you as quickly as possible so you can have the functional device you paid for.

Kind regards,
The Swappie Team

Reply from Swappie

Feb 23, 2026

Hej,

Tack för din feedback. Vi är glada att du tyckte att vår köptjänst var bra, och vi uppskattar ditt förslag gällande en manual. Vi tar till oss denna feedback då vi ständigt letar efter sätt att förbättra upplevelsen för våra kunder.

Gällande inbytesvärdet: vi erbjuder det aktuella marknadsvärdet för alla enheter. Teknik tappar snabbt i värde, och efter två år påverkar faktorer som modellens ålder, mjukvarukompatibilitet och efterfrågan priset avsevärt. Även om 8 euro är ett lågt belopp, speglar det vanligtvis en modell som inte längre stöds av Apples uppdateringar eller som är avsedd för återvinning. Det är absolut inte vår avsikt att göra narr av våra kunder; vi erbjuder helt enkelt en ärlig värdering av vad enheten är värd på dagens marknad.

Vänliga hälsningar,
Swappie-teamet

Reply from Swappie

Feb 23, 2026

Hello,

We are truly sorry to hear about the issues you’ve experienced with your iPhone. Buying a device in "Excellent" condition with a new battery should provide a seamless experience, and it is disappointing that yours is freezing and shutting down. This is certainly not the standard we aim for.

Since you've only had the phone for less than a month, these issues are fully covered by our Swappie Warranty. Our customer service team is already in contact with you to resolve this as quickly as possible, whether through a repair or a replacement, to ensure you have a device that works perfectly.

Kind regards,
The Swappie Team

Reply from Swappie

Feb 19, 2026

Hello,

We are very sorry for the frustration this has caused. However, we would like to clarify our policy regarding warranty coverage. We do not void warranties due to normal scratches or signs of wear; however, cracks in the glass or structural damage do void the warranty.

Unfortunately, if the screen is cracked or the frame is damaged, this can affect the internal integrity of the device, including the battery. When a battery expands in a device with existing physical damage, we cannot cover it under warranty as the impact that caused the damage may have also compromised the battery's safety and performance.

We understand this is disappointing, but we must adhere to these safety and service guidelines to ensure the quality of our repairs.

Kind regards,
The Swappie Team

Reply from Swappie

Feb 18, 2026

Hello,

We are very sorry to hear about the damage to your iPhone 14 Pro. We understand how frustrating it is to experience a crack after only two months of use, especially when using a protective case.

However, we must clarify that our warranty covers internal technical faults and manufacturing defects. Physical damage, such as a cracked screen or accidental impact, is unfortunately not covered by the warranty terms, even if it occurs while the phone is in a case. If a device is found to have physical damage, the warranty is void for that specific issue, as we cannot take responsibility for external factors that occur after the purchase.

We value your feedback regarding our quality, and we strive to provide the best refurbished products on the market.

Kind regards,
The Swappie Team

Reply from Swappie

Feb 18, 2026

Hello,

We are very sorry to hear that you are disappointed with the replacement device you received. We would like to clarify that according to our terms and conditions, if a device cannot be repaired, it is replaced with a unit of the exact same model and aesthetic condition as the one you originally purchased.

Naturally, phones within the same aesthetic category may have slightly different marks, but they should always meet the standards of that specific grade. If you consider that the replacement you received is not the correct grade or is in worse condition than your original phone, please contact us at info@swappie.com and provide pictures of the damage.

We take these claims very seriously. If we confirm that the device does not meet the correct standards, you are eligible for a replacement, a partial refund, or another form of compensation to make things right.

Kind regards,
The Swappie Team