SweetCare Reviews 2,109

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the wide selection of products, often highlighting the availability of rare or hard-to-find items. Many people appreciate the competitive pricing, noting that products are often more affordable than elsewhere, even compared to official brand websites. The quality of the products is frequently commended, with consumers finding them authentic, fresh, and well-packaged. Reviewers also often mention the fast and reliable delivery service, with many orders arriving sooner than expected and in excellent condition, even for international shipments. However, some customers experienced issues with their orders, including significant delays or packages going missing, with some expressing dissatisfaction with the resolution process. A few other people also felt that the international shipping costs were high, sometimes increasing with the number of items purchased, and that information regarding customs charges and import duties was not always clearly displayed, leading to unexpected additional fees.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers are satisfied with the authenticity,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting fast shipping... See more

Order

Customers had ambiguous experiences with order. While some consumers reported positive experiences,... See more

Price

People report positive experiences with price, often finding competitive and reasonable pricing, with some... See more

Quality

Users describe positive interactions with quality. Many customers praise the amazing quality of products,... See more

Based on these reviews

Rated 4 out of 5 stars

Excellent choice of products, great sales and fast international shipping are what makes this store a good one. What I didn't like was rather expensive international shipping that increases with t... See more

Company replied

Rated 4 out of 5 stars

this was my first time using sweet care. i ordered my order which was valentino body mist on the 8th of jan and it was estimated between the 15-21 but due to delays in shipping it ended up coming on... See more

Company replied

Rated 4 out of 5 stars

Delivery was handled well and the product was delivered in good condition even though it was shipped from Europe to my country here in Philippines. I just wish that they pack it more securely th... See more

Company replied

Rated 5 out of 5 stars

I bought a shaving cream, aftershave and a deo from Sweetcare and I was absolutely pleased to see the packing care. a good shipper keeps all possibilities in mind before sending their products... See more

Company replied


Company details

  1. Cosmetics Store
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics and Perfumes Supplier
  5. Hair Product Store
  6. Skin Care Clinic

Written by the company

SWEETCARE | Cosmetics, Fragrances, Makeup & Haircare |*| With over 650 Skincare, Fragrance, MakeUp & Hair Top Beauty Brands, All Must-Haves, Best Offers, Free Delivery & Free Samples, Treat Yourself, Family and Friends. |*| Over 25.000 Products 100% Genuine. |*| Register and Enjoy Special Discounts.|*| Meet the exclusive Brands' Loyalty Programs available at SweetCare. |*| Join as many as you wish and earn rewards on every purchase of your favourite brands. |*| Get the Personalized Treatment and Routine You Deserve through our expert-led guidance from pharmaceutical experts, beauty advisors and dermo-counselors. |*| Have access to exclusive limited-edition Sweet Boxes, for every concern. Our Beauty Boxes are the perfect place to start your beauty regime with top brands at a super affordable price. |*| Refer your friends: Get €5 and give €10 in just 3 easy steps! Share your code with your friends, for each friend you add, you get €10 on your next order. |*| Get access to more than 1000 beauty and wellness editorial publications written by experts and brands specialists. |*| Try make-up products before you buy with our Virtual Try-On tool. Online skincare diagnosis and fragrances quizz. |*| Categories: skincare, body care, dermatological, post-surgical, makeup, haircare, healthcare, sun & tan, beauty tools, fragrances, health supplements, pet care.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Best Dark spot remover

This is the only system that works for me removing and keeping my melasma and dark spots away!! And bonus it reduces my fine lines and wrinkles too!

November 1, 2025
Unprompted review
SweetCare logo

Reply from SweetCare

Hello Leanne,
We are happy to know that the product is having great results :)
Thank you!

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Rated 5 out of 5 stars

Amazing Experience

I was scared of ordering from this page at firsts but it arrived SO much earlier than I thought, everything perfect and AMAZING prices, will order again soon

October 16, 2025
Unprompted review
SweetCare logo

Reply from SweetCare

Hello Erika,
We are glad to know you decide to give us your trust, and we were able to positively surprise you :)
Thank you for your very kind words!

Rated 5 out of 5 stars

Excellent service and fast international delivery!

My order arrived in perfect condition and very quickly all the way to Mexico. I really appreciate that they ship worldwide — that’s such a big plus! The perfume I bought isn’t available in my country yet, so I was pleasantly surprised to get it so fast and at a great price. Excellent service, competitive prices, and reliable international shipping. Highly recommended!

October 23, 2025
Unprompted review
SweetCare logo

Reply from SweetCare

Hi Anaid,
Thank you for your feedback and recommendation!
We are happy to know you were able to find at SweetCare a product you really like and are satisfied with the whole shopping experience :)

Rated 5 out of 5 stars

I fell in love with a few Isdin…

I fell in love with a few Isdin products while visiting Spain and was disappointed to think that I would not be able to procure them in Canada. Enter Sweetcare! They offer a jaw dropping selection of products from Europe. The customer service experience was flawless and my products arrived in great condition.

October 26, 2025
Unprompted review
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Reply from SweetCare

Hello Debra,
Thank you so much for your very kind feedback :)
We are happy to hear you are able to find at SweetCare the products you like to use!
We hope to find you again in our store in the future

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Rated 1 out of 5 stars

Erexon

The product - Erexon - did nothing for me. I closely followed the instructions and met all the requirements but it did nothing at all.

October 23, 2025
Unprompted review
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Reply from SweetCare

Hello,
We are sorry to hear that the product didn’t meet your expectations. For questions regarding its effectiveness, we recommend contacting the brand directly, as they will be able to assist you further.

Rated 5 out of 5 stars

Great Customer Service

I had a really positive experience with Sweetcare’s customer service. My package was delivered incorrectly, and even though it was a long process to get my money back, their customer service was always friendly and tried to solve the problem. They were also quick to respond. I eventually got my money back and ordered the product again, which arrived very quickly.

October 23, 2025
Unprompted review
SweetCare logo

Reply from SweetCare

Hello Emmalie,
Thank you so much for sharing your experience!
We are glad to hear that our team was able to assist you and that your new order arrived quickly :)

Rated 5 out of 5 stars

The product is well packed and…

The product is well packed and delivered on time and with care. The product is legit. Thank you.

October 17, 2025
Unprompted review
SweetCare logo

Reply from SweetCare

Hello,
Thank you for your kind feedback!
We are happy to know your order arrived on time and in perfect condition :)

Rated 5 out of 5 stars

Great service!

I was somwhat nervous ordering from a company based in Portugal but I needn't have worried. The entire process was painless and I received regular updates about my consignment which arrived safely, well packaged and in good order. Seeetcare are a legitimate company trying their best to delight customers.

October 19, 2025
Unprompted review
SweetCare logo

Reply from SweetCare

Hello,
Thank you so much for your kind words! We are thrilled everything went smoothly and truly appreciate your trust in us. It means a lot!

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Rated 5 out of 5 stars

Trustworthy company

Trustworthy company. Receive my order in good condition and very quickly.

October 9, 2025
Unprompted review
SweetCare logo

Reply from SweetCare

Hi,
Thank you for your trust and great feedback! We are glad your order arrived quickly and in perfect condition :)

Rated 5 out of 5 stars

Excellent

Excellent product range, delivery earlier than expected. Products seem good.

October 14, 2025
Unprompted review
SweetCare logo

Reply from SweetCare

Thank you so much for your feedback Eleni!
We hope to find you again shopping with us :)

Rated 5 out of 5 stars

Amazing, will keep ordering from here

Bought two face cremes, with a whopping discount, 50%! Amazing quality, and fresh product too, I think they store everything properly, because I used the product before and I can see that its just perfect. Also was surprised that they deliver internationally, so u suggested stope to my mother, who is in France. Will definitely be purchasing again!!

October 3, 2025
Unprompted review
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Reply from SweetCare

Hello,

Thank you for your comment.

We’re happy to know that your experience was positive. We carefully prepare and ship all our products so that you can enjoy them to the fullest. We look forward to serving you again in the future.

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Rated 4 out of 5 stars

Delivery was handled well and the…

Delivery was handled well and the product was delivered in good condition even though it was shipped from Europe to my country here in Philippines.

I just wish that they pack it more securely though since it's internationally shipped.

October 6, 2025
Unprompted review
SweetCare logo

Reply from SweetCare

Hello,

Thank you for your feedback.

Your opinion is very important to us and will help us improve our service, so we’re very happy to receive your comments.

Rated 5 out of 5 stars

Excellent service

Excellent service ! Quickly with discounts

October 7, 2025
Unprompted review
SweetCare logo

Reply from SweetCare

Hello,

Thank you for your feedback.

We are always at your disposal.

Rated 1 out of 5 stars

Disappointed

Disappointed – Order Cancelled Due to Their Error
I placed my first order during a promotional campaign, paid in full, and received confirmation. Then the company cancelled it, citing a “technical error” on their website. The refund was automatic, but that’s not enough.
The mistake was entirely on their side — I didn’t cancel, and I followed all conditions. Yet I lost access to the discounted price and wasn’t offered any way to reorder under the same terms. A refund doesn’t fix the inconvenience or the missed opportunity.
If a retailer confirms an order and takes payment, they should honour it — or at least offer compensation or a chance to reorder at the same price. This experience was frustrating and disappointing.

October 6, 2025
Unprompted review
SweetCare logo

Reply from SweetCare

Hello Andy,
We completely understand your disappointment and sincerely apologize for this unfortunate situation. This was a mistake on our side due to a system error, and we take full responsibility for it.
We realize how upsetting this experience must have been, and although our team did everything possible to minimize the inconvenience, unfortunately, we had no other option but to cancel the order and issue a full refund.

We can confirm that our support team has been in touch with you via email, so we kindly ask you to check your inbox for our most recent message with further details.

We are truly sorry for the inconvenience caused and genuinely hope we can regain your trust in the future.

Best regards,
The SweetCare Team

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Rated 1 out of 5 stars

Unresponsive customer service and blocked email. Payment still pending via Klarna

I placed an order on this website and paid in full through Klarna (order #1551694, €140.25). Right after payment, I received an automatic email saying “Payment error, finish your payment,” even though Klarna confirmed my transaction.

I contacted the company five times: three times via their contact form (using two different email addresses) and twice directly from my email provider. One of my messages was even returned by Mailer Daemon, saying my address had been blocked by their system.

After hours without any reply, I cancelled my order and asked them not to process the payment, which is still pending on Klarna’s side. Seeing another customer report that this company withdrew money a week after cancellation makes me very concerned.

This was my first and naturally my last order with this website. Their lack of response and the fact that they block customer emails is completely unacceptable.

October 6, 2025
Unprompted review
SweetCare logo

Reply from SweetCare

Hello Alexandra,
We would like to clarify that we never block our customers’ contacts. All messages we receive are always answered.
In this case, our team replied to your email the day after it was received — please check your email to confirm all the information that our team provided regarding your order and respective refund.

Rated 5 out of 5 stars

This site is amazing everything…

This site is amazing everything available with great price and amazing delivery offers

August 7, 2025
Unprompted review
SweetCare logo

Reply from SweetCare

Thank you Rowtha, we are happy to know you enjoy shopping at SweetCare and are satisfied with our offers and prices!

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