Excellent choice of products, great sales and fast international shipping are what makes this store a good one. What I didn't like was rather expensive international shipping that increases with t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
this was my first time using sweet care. i ordered my order which was valentino body mist on the 8th of jan and it was estimated between the 15-21 but due to delays in shipping it ended up coming on... See more
Company replied
Delivery was handled well and the product was delivered in good condition even though it was shipped from Europe to my country here in Philippines. I just wish that they pack it more securely th... See more
Company replied
I bought a shaving cream, aftershave and a deo from Sweetcare and I was absolutely pleased to see the packing care. a good shipper keeps all possibilities in mind before sending their products... See more
Company replied
Company details
- Cosmetics Store
- Beauty Product Supplier
- Beauty Supply Store
- Cosmetics and Perfumes Supplier
- Hair Product Store
- Skin Care Clinic
Written by the company
SWEETCARE | Cosmetics, Fragrances, Makeup & Haircare |*| With over 650 Skincare, Fragrance, MakeUp & Hair Top Beauty Brands, All Must-Haves, Best Offers, Free Delivery & Free Samples, Treat Yourself, Family and Friends. |*| Over 25.000 Products 100% Genuine. |*| Register and Enjoy Special Discounts.|*| Meet the exclusive Brands' Loyalty Programs available at SweetCare. |*| Join as many as you wish and earn rewards on every purchase of your favourite brands. |*| Get the Personalized Treatment and Routine You Deserve through our expert-led guidance from pharmaceutical experts, beauty advisors and dermo-counselors. |*| Have access to exclusive limited-edition Sweet Boxes, for every concern. Our Beauty Boxes are the perfect place to start your beauty regime with top brands at a super affordable price. |*| Refer your friends: Get €5 and give €10 in just 3 easy steps! Share your code with your friends, for each friend you add, you get €10 on your next order. |*| Get access to more than 1000 beauty and wellness editorial publications written by experts and brands specialists. |*| Try make-up products before you buy with our Virtual Try-On tool. Online skincare diagnosis and fragrances quizz. |*| Categories: skincare, body care, dermatological, post-surgical, makeup, haircare, healthcare, sun & tan, beauty tools, fragrances, health supplements, pet care.
Contact info
Rua Prof. Duarte Leite 203 5E, 4200-270, Porto, Portugal
- +351225400326
- support@sweetcare.pt
- sweetcare.com
4.2
Great
2K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you for your quick and…
Thank you for your quick and trustworthy service. I was very pleased when the items I ordered arrived and everything has been so very attentive packed. The product range is wide and innovative and the prices are highly competitive. All the best.
July 21, 2025
Unprompted review
Reply from SweetCare
Hi Petra,
Thank you so much for your kind words! We are delighted to hear you are happy with our service and products. Looking forward to serving you again soon!
Advertisement
Thanks to quick service and DHL…
Thanks to quick service and DHL shipping the delivery was amazingly fast from Portugal to Bulgaria (over 1700 km air line from far west to far east of Europe) I placed my order at 12 and I received it the very next day about 5 pm. Packing could be tighter inside the box but despite that everything arrived save. Great products! Thank you SweetCare!
July 30, 2025
Unprompted review
Reply from SweetCare
Hello Doraid,
Our team works every day to bring our customer the best service possible, so feedback like yours is always very important and appreciated!
Thank you so muck :)
Reply from SweetCare
Hi Laurence,
We are happy to hear you received your order fast and already have the items with you :)
Thank you for your feedback!
International Customers BEWARE
USA based customers BEWARE. I recently purchased from sweetcare and received free shipping after my order met the minimum purchase requirement. At checkout, the free shipping option through UPS was selected. Beneath the option, sweetcare.com has a notice that reads “Orders below 800 USD WILL NOT PAY duties or import taxes.” This was not the case, duties were collected and I was also billed an exorbitant brokerage fee of $110+ from UPS for duties and customs handling on my $148 purchase from sweetcare. I notified the customer service team to let them know that the notice they display on their website at checkout is incorrect. I just checked today to see if the notice is still present at checkout, AND IT IS. They are aware and still do not seem to mind misleading customers. No resolution was offered, and corrective action still has not been taken to properly guide international customers. Also, nearly half of the products I received did not have safety seals adding to the frustration of this terrible experience. In my opinion, this reflects poor business ethics.
July 6, 2025
Unprompted review
Reply from SweetCare
Hello Megan,
Thank you for sharing your feedback, which has already been forwarded to the appropriate team for review and analysis. Customer feedback is extremely important to us, as it allows us to continuously improve.
The information currently available on our website is based on the official data we have access to at this time. These are the official details provided to us, and we are required to share the information exactly as received. As soon as we receive any updated details, the information will be adjusted accordingly. We understand that these changes can be complex and frustrating, particularly because policies and regulations are constantly changing.
Regarding the seals, as previously explained via email, the products are shipped to us directly by the brand without any seals. We do not have the ability to alter this process as we are only the retailer and must sell the products exactly as they are received. Many brands are progressively eliminating these types of seals for environmental and sustainability reasons, so it is increasingly common for products to arrive without them.
If you have any additional questions, please do not hesitate to contact our Customer Care team – we are always available to assist you.
Advertisement
Nice experience ever time
Good prices and fast delivery. Prompt reply when requested help.
July 27, 2025
Unprompted review
Reply from SweetCare
Thank you for your feedback Joyce :)
We are glad to know you liked your experience at SweetCare!
Trusted vendor
Good choice on the website, products were sent to be very quickly. Excellent quality. Already my 3rd or 4th time ordering from sweetcare pt.
July 9, 2025
Unprompted review
Reply from SweetCare
Hi Anatolii,
Thank you for your lovely feedback and continued support!
We are happy to hear you are satisfied with the quality and fast delivery :)
I had a very positive experience with…
I had a very positive experience with this store. The customer service team was incredibly patient and professional, taking the time to explain everything clearly and guide me through the process step by step. It’s rare to find such attentive and respectful support these days. Highly appreciated!
July 8, 2025
Unprompted review
Reply from SweetCare
Hi Silvia,
Thank you so much for your kind words!
We are thrilled to hear you had such a positive experience — our team is always here to help.
Your appreciation truly means a lot to us!
Good product I’m a regular client and I…
Good product I’m a regular client and I really love them 👍🏻👍🏻
June 2, 2025
Unprompted review
Reply from SweetCare
Thank you so much!
Advertisement
Products look ok but fail to provide proof that their products are original
Not sure their product are 100% original as they cannot provide prove/documentation of it and the price is very low (half market price sometimes). But I think the problem is the customer service not the products itself. Communication is ok but they just didn't allow me to be sure of my purchase. I believe that customer service exists also to provide trust in an online purchase, if requested by the customer.
June 20, 2025
Unprompted review
Reply from SweetCare
Hello,
Thank you for your feedback, as it’s our customers' opinion that helps us improve.
Regarding the authenticity of our products, we confirm that they are 100% original, as we only work directly with brand and official suppliers.
As you can understand, we are unable to share internal communications between our team and the brands as they contain confidential information, so we ask for your understanding on this matter.
Thank you
The best ever
Sweetcare is my best online pharmacy i used to order many years ago, I recommend it for my friends because i trust them. I like the offers the packaging they take care about every single detail and i have never ever need to contact the customers service which means they are really professional. i really love sweetcare pharmacy & i wish them the best always.
June 22, 2025
Unprompted review
Reply from SweetCare
Hello,
Thank you so much for your continued trust and kind words!
We are delighted to hear you’ve had such a great experience with SweetCare over the years. Your recommendation means a lot to us! We’ll keep working hard to maintain the quality and care you mention.
Thank you!
It was a good experience
It was a good experience. I ordered some products to be delivered to the Czech Republic, which in the end turned out to be less expensive even after adding the delivery fees. Plus I found a cream that couldn’t find in CR
May 30, 2025
Unprompted review
Reply from SweetCare
Hi Evelina,
Thank you for your feedback!
We are happy you found what you were looking for and that the delivery to the Czech Republic worked out well. Looking forward to seing you again soon :)
Products received on time in full
Products received on time in full. Happy with my purchase and customer service team was brilliant in keeping me updated. I knocked off 1 star because they should be upfront about the customs charges etc. We got there in the end though! Plus they gave me a goodie bag of samples which I love! Very nice touch. Despite the customs charge, it isn't their fault and I will probably order from them again 🙂 thank you!
June 20, 2025
Unprompted review
Reply from SweetCare
Hello,
Thank you so much for your kind words!
We are glad you’re happy with your purchase at SweetCare. We appreciate your feedback about customs charges and will keep working to improve.
Loved hearing you enjoyed the sample bag 🙂
Advertisement
Very good products and fair prices but…
Very good products and fair prices but even after spending almost 300 euros in my order, I only received 1 sample :( before I would receive 3 or 4 so a bit disappointed but best place to get your skincare and make up!
May 22, 2025
Unprompted review
Reply from SweetCare
Hello Alicia,
Thank you so much for your feedback – we’re truly glad to know that you’re happy with your order and with your experience at SweetCare.
Regarding the samples, we’d like to inform you that we’ve recently had to make some adjustments, as the availability of samples has become more limited.
However, for future orders, we kindly ask that you leave a note in the order comments specifying the type of samples you'd like to receive. We’ll always do our best to accommodate your request within what we have available :)
Thank you!
Despite the expense of ordering a…
Despite the expense of ordering a product from the other side of the world (literally: I'm in the UK, the supplier in Australia) I am very happy with it (the product is definitely helping sooth my scalp irritations) and the processing and delivery of the order could hardly have been better (just a week or so for the order to complete... when I had assumed I'd wait two or three times that!) FULL MARKS
June 15, 2025
Unprompted review
Reply from SweetCare
Hello,
Thank you so much for your kind words and for taking the time to share your experience!
We are happy to hear that the product is helping with your scalp irritations and that you were pleased with the speed of the delivery :)
worse experience buying international…
worse experience buying international from sweetcare. all my orders neoretin serums and heliocare all arrived with severely damaged boxes as though they came from a storm.
I was also charged by UPS when I was told free shipping by sweetcare website.
MY order was delivered by UPS SAVER when I chose DHL/ UPS NOT SAVER
June 15, 2025
Unprompted review
Reply from SweetCare
Hello,
At SweetCare, our team always takes the utmost care when packing each order to ensure its quality upon delivery. However, as these are international shipments, unfortunately, unforeseen situations may occasionally occur.
Please know that our team is available and ready to assist you in resolving this matter, so we kindly ask you to get in touch with us.
Regarding the delivery, we confirm that your order was shipped via UPS, as selected at checkout. However, during the final delivery stages, especially in international routes, it is possible for the package to be handed over to a local partner courier. This process is standard and does not affect the reliability or traceability of the shipment.
fast shipping to US but minimum free shipping is quite high
I’ve been buying European products from them for over 2 years now. The shipping is fast and i’m glad they offer UPS as a delivery courier. My order is never more than US$200 and never have to pay import taxes. The cons are the minimum free shipping is higher than it used to be to ship it to the US and it holds me back sometimes when i shop with them. Also, if i use any coupons provided by them, i don’t get free shipping…i have to choose one or the other. I also don’t get 5% sweet plus in my account either. Not sure if it’s because it doesn’t apply to US customer.
May 31, 2025
Unprompted review
Reply from SweetCare
Hello,
Thank you so much for your feedback and for being with us for 2 years — we truly appreciate your loyalty!
We noticed that you have a few questions, so we kindly ask you to reach out to our Customer Care team. We’ll be happy to clarify everything regarding discount codes, free shipping, and SweetPlus :)
Looking forward to hearing from you soon!
Advertisement
Everything arrived fast and good
Everything arrived fast and good. Was ordering to Austria.
June 10, 2025
Unprompted review
Reply from SweetCare
Thank you Inbar for taking the time to give us your feedback :)
SCAM
SCAM! Avoid! They never send my package even when it say it’s delivered, no one received and it’s nowhere and they don’t return my money! Such a liars
April 7, 2025
Unprompted review
Reply from SweetCare
Hello Normal,
We have verified that your order is marked as delivered, and this information has been confirmed multiple times by the courier services involved. Our team has also clearly identified the location where the order was delivered.
Additionally, we would like to inform you that our team is already in contact with the delivery services and is actively working to gather further details. For this reason, we kindly ask you to get back in touch with our Customer Care team.
extra custom cost never mentioned in…
extra custom cost never mentioned in the chart summary.
Never again I will buy from your site
May 27, 2025
Unprompted review
Reply from SweetCare
Hello,
We would like to take this opportunity to clarify that any customs duties or import taxes are applied by the authorities of the destination country and are paid directly to them, not to SweetCare.
All relevant information regarding the possible application of such fees is available on our website, so that all customers can make informed purchases.
Should you have any further questions, please don’t hesitate to contact our Customer Care team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.