Excellent choice of products, great sales and fast international shipping are what makes this store a good one. What I didn't like was rather expensive international shipping that increases with t... See more
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Review summary
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Based on these reviews
this was my first time using sweet care. i ordered my order which was valentino body mist on the 8th of jan and it was estimated between the 15-21 but due to delays in shipping it ended up coming on... See more
Company replied
Delivery was handled well and the product was delivered in good condition even though it was shipped from Europe to my country here in Philippines. I just wish that they pack it more securely th... See more
Company replied
I bought a shaving cream, aftershave and a deo from Sweetcare and I was absolutely pleased to see the packing care. a good shipper keeps all possibilities in mind before sending their products... See more
Company replied
Company details
- Cosmetics Store
- Beauty Product Supplier
- Beauty Supply Store
- Cosmetics and Perfumes Supplier
- Hair Product Store
- Skin Care Clinic
Written by the company
SWEETCARE | Cosmetics, Fragrances, Makeup & Haircare |*| With over 650 Skincare, Fragrance, MakeUp & Hair Top Beauty Brands, All Must-Haves, Best Offers, Free Delivery & Free Samples, Treat Yourself, Family and Friends. |*| Over 25.000 Products 100% Genuine. |*| Register and Enjoy Special Discounts.|*| Meet the exclusive Brands' Loyalty Programs available at SweetCare. |*| Join as many as you wish and earn rewards on every purchase of your favourite brands. |*| Get the Personalized Treatment and Routine You Deserve through our expert-led guidance from pharmaceutical experts, beauty advisors and dermo-counselors. |*| Have access to exclusive limited-edition Sweet Boxes, for every concern. Our Beauty Boxes are the perfect place to start your beauty regime with top brands at a super affordable price. |*| Refer your friends: Get €5 and give €10 in just 3 easy steps! Share your code with your friends, for each friend you add, you get €10 on your next order. |*| Get access to more than 1000 beauty and wellness editorial publications written by experts and brands specialists. |*| Try make-up products before you buy with our Virtual Try-On tool. Online skincare diagnosis and fragrances quizz. |*| Categories: skincare, body care, dermatological, post-surgical, makeup, haircare, healthcare, sun & tan, beauty tools, fragrances, health supplements, pet care.
Contact info
Rua Prof. Duarte Leite 203 5E, 4200-270, Porto, Portugal
- +351225400326
- support@sweetcare.pt
- sweetcare.com
4.2
Great
2K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No VOEC so double tax
No VOEC so double tax
Still mustpay for the shipment even when it is their fault i didn't received my product( they wrote my name wrong on the package and it was send to another town)
Will not recommend, it is a total scam.
Before writting here i already contacted the customer service with proof picture of the name on the package and the name that i input on the website and i was still request to pay for shipment (that i already paid). So this is just a warming for anyone who want to use this website. I dont know why they have 4 stars when most people dealing with them are not please this is the first time trustpilot review is completly wrong.
May 15, 2025
Unprompted review
Reply from SweetCare
Hello,
We would like to clarify that all orders are always shipped to the exact details provided by our customers at the time of purchase. We never make any changes to the shipping information unless we receive a clear and written request from the customer.
For any further clarification regarding this matter, we kindly ask you to contact our Customer Care team, who will assist you with all the details.
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Accurate Delivery Time
However, the box was so huge for a small sized perfume 35ML.. I was charged by DHL $15 and that’s FYI..
June 9, 2025
Unprompted review
Reply from SweetCare
Hi Hanan,
We are sorry to hear that customs charges were applied to your order. This process is entirely managed by the customs authorities of your country during importation, and unfortunately, we have no control or interference over it, or the values charged.
Easy to order and arrived as scheduled
Easy to order and arrived as scheduled
June 4, 2025
Unprompted review
Reply from SweetCare
Hi Dora,
We are happy to know you received your order fast and liked to shop at SweetCare!
Thank you :)
Love it
I received the package faster than expected. Everything was in good condition and the products are amazing
June 6, 2025
Unprompted review
Reply from SweetCare
Hi,
We are happy to hear you receive your order fast and are already able to enjoy the products!
Thank you!
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I bought products from SweetCare…
I bought products from SweetCare several times and I am happy about that. Great products. Great company. Fast delivery. I recommend them to anyone. Thank you.
May 26, 2025
Unprompted review
Reply from SweetCare
Thank you so much for your feedback and recommendation! Our team is happy to hear you like our products and services :)
great so happy to find the la mer tint…
great so happy to find the la mer tint in light.medium
June 5, 2025
Unprompted review
Reply from SweetCare
We are glad to know you were able to find the product you like to use :)
Thank you!
Excellent!
My first time purchase, perfect from order to delivery!
I had to contact customer service to correct my address and they responded in record fast time and fixed the issue.
The product is authentic, packaged well and arrived very fast. The price was almost 50% cheaper than from other online stores.
Thank you!
June 4, 2025
Unprompted review
Reply from SweetCare
Hi Mina,
How team does its best to always help our customers in the best and fastest way possible, so this type of feedback is very important to us, thank you!
Sweetcare is legit
Sweetcare is legit. My order arrived from Portugal to Canada in under two weeks - a full week faster than expected.
There's another review here that mentioned getting a "please complete payment" email from them after ordering. This happened to me too, and can seem scammish, but the reason is that their website doesn't seem to work well with some credit cards. When the first payment using my cc failed, I switched to paypal and that worked. So I was getting emails both for the order that was completed and then also got a couple prompts to "complete my order", which was confusing until I realized they were under two different order numbers. Basically, Sweetcare was just holding the order that didn't process by cc but was also fulfilling the order that went thru on paypal. I ignored the "please complete" emails after realizing that.
June 3, 2025
Unprompted review
Reply from SweetCare
Hello Sarah,
Thank you for your kind feedback. We are happy to know that you have already received your order, and we hope that you are satisfied with all the products.
Regarding the issue you mentioned about the payment, it’s true that when two orders are placed in the system both are considered valid. If the payment is made for one and the other remains pending, the system will still keep both orders active for a few days. We are not always able to determine whether it was an accidental duplication or intentional placement of 2 orders. We appreciate your feedback in this situation.
If you have any questions about the ordering process or shipping in the future, please don’t hesitate to contact us — we’ll be happy to assist you with anything you may need.
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Very satisfied with the order
Very satisfied with the order – the products are high quality and delivery was fast. I started using them right away. I’ll be happy to order again!
May 27, 2025
Unprompted review
Reply from SweetCare
We are glad to know you are liking the product :)
Thank you for your feedback!
First-Time Order with SweetCare – Great Experience! 🌟
It was my first time trying SweetCare, and it was a great experience—from the smooth website ordering to receiving my items in good, well-packed condition! The products are 100% authentic and I’ll definitely order again when it’s time to restock. Great buy—highly recommended! I'm from the Philippines, by the way!
May 30, 2025
Unprompted review
Reply from SweetCare
Hi Rye,
Thank you so much for your wonderful feedback and for choosing SweetCare! We are delighted to hear everything went well and that you are happy with your products.
We are looking forward to having you again in at our store :)
I’m buying numerous products from…
I’m buying numerous products from sweetcare for my second year by now, great customer service, response the next day fast and helpful, shipping on time. I’m always choose this company when I see the product I’m searching to buy is available on sweetcare.
June 2, 2025
Unprompted review
Reply from SweetCare
Hello Jacob,
Thank you so much for your continued trust and kind feedback! We are truly grateful to have you as a loyal customer and thrilled to hear our service continues to meet your expectations.
Thank you :)
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Dishonest
Dishonest. Don’t buy with them.
They didn’t inform you that you need to pay duties fees. I refuse to pay this extra cost. I waited a very long time to be refunded and they didn’t refund me correctly. They said that they are charging me duties and shipping.
May 29, 2025
Unprompted review
Reply from SweetCare
Hello Danilo,
All information regarding customs procedures and any applicable refunds due to customs-related returns is clearly stated on our website.
We understand that customs processes can be complex and sometimes difficult to interpret. That’s why we make sure to ensure our customers have access to all that information before placing an order. All relevant customs and refund policies are available on our website for consultation in advance.
In this context, the amount refunded will always follow the terms and conditions previously communicated. However, if you have any questions or concerns regarding the refund amount, we encourage you to reach out to our customer support team. We will be more than happy to explain the breakdown and clarify any doubts you may have.
Preferred a site for fast delivery and…
Preferred a site for fast delivery and quality of products are great and priced appropriate.
May 27, 2025
Unprompted review
Reply from SweetCare
Thank you so much Elena :)
Purchase process was super easy and…
Purchase process was super easy and clear. Expedited shipping was incredibly fast and I’m very happy with the products I ordered.
May 20, 2025
Unprompted review
Reply from SweetCare
Hello David,
Thank you for your kind words! We're happy to hear you had a smooth shopping experience and that your order arrived quickly. Enjoy your products! 😊
Terrible company
Terrible company, took a week to ship the order, then I didn't receive all items ordered. So far they are refusing to ship the missing items. Seems like a total scam and just a way for them to refuse to fulfil orders. Save time and energy and shop elsewhere
May 23, 2025
Unprompted review
Reply from SweetCare
Hello Sam,
We would like to take this opportunity to clarify that SweetCare is a company with over 16 years of experience and a strong presence among customers worldwide. Our reputation is built on trust, transparency, and customer satisfaction.
Regarding the shipping of your order, please note that all estimated delivery times are clearly indicated on our website prior to purchase. Each product also includes information about its expected availability. In the event of any unforeseen delays, our team promptly contacts the customer with updates.
Occasionally, shipments may take longer due to temporary product unavailability; however, such information is always shared in advance so our customers can make informed decisions.
Concerning missing items, our customer care team is always available and ready to assist. We are committed to finding solutions, although some situations may be subject to specific policies and procedures that must be respected.
We remain confident that your case will be resolved shortly and encourage you to check your inbox for updates from our support team.
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Reply from SweetCare
Thank you Jameela :)
Reply from SweetCare
Hello Anna,
We are happy to know you already have your order with you, and hope you like the products :)
Recommended
Sweetcare offers a very large range of products and some of them at a very competitive price (do your benchmark :-) ). Items are brand new and well-packed. Delivery is fast (I am based in Belgium). Only minus point is the delivery cost, it is based on the weight of your package and amount spent but you need to simulate a basket to know how much you would have to pay. Flat fee service (with complimentary delivery under clear conditions) would be easier. For the rest, I recommend
May 14, 2025
Unprompted review
Reply from SweetCare
Hello,
Thank you for your review! 😊 We are delighted you enjoyed our product range, prices, and fast delivery to Belgium. We appreciate your feedback on shipping costs—it is always very important to us to have our client's feedback. Hope to see you again soon!
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