Excellent choice of products, great sales and fast international shipping are what makes this store a good one. What I didn't like was rather expensive international shipping that increases with t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
this was my first time using sweet care. i ordered my order which was valentino body mist on the 8th of jan and it was estimated between the 15-21 but due to delays in shipping it ended up coming on... See more
Company replied
Delivery was handled well and the product was delivered in good condition even though it was shipped from Europe to my country here in Philippines. I just wish that they pack it more securely th... See more
Company replied
I bought a shaving cream, aftershave and a deo from Sweetcare and I was absolutely pleased to see the packing care. a good shipper keeps all possibilities in mind before sending their products... See more
Company replied
Company details
- Cosmetics Store
- Beauty Product Supplier
- Beauty Supply Store
- Cosmetics and Perfumes Supplier
- Hair Product Store
- Skin Care Clinic
Written by the company
SWEETCARE | Cosmetics, Fragrances, Makeup & Haircare |*| With over 650 Skincare, Fragrance, MakeUp & Hair Top Beauty Brands, All Must-Haves, Best Offers, Free Delivery & Free Samples, Treat Yourself, Family and Friends. |*| Over 25.000 Products 100% Genuine. |*| Register and Enjoy Special Discounts.|*| Meet the exclusive Brands' Loyalty Programs available at SweetCare. |*| Join as many as you wish and earn rewards on every purchase of your favourite brands. |*| Get the Personalized Treatment and Routine You Deserve through our expert-led guidance from pharmaceutical experts, beauty advisors and dermo-counselors. |*| Have access to exclusive limited-edition Sweet Boxes, for every concern. Our Beauty Boxes are the perfect place to start your beauty regime with top brands at a super affordable price. |*| Refer your friends: Get €5 and give €10 in just 3 easy steps! Share your code with your friends, for each friend you add, you get €10 on your next order. |*| Get access to more than 1000 beauty and wellness editorial publications written by experts and brands specialists. |*| Try make-up products before you buy with our Virtual Try-On tool. Online skincare diagnosis and fragrances quizz. |*| Categories: skincare, body care, dermatological, post-surgical, makeup, haircare, healthcare, sun & tan, beauty tools, fragrances, health supplements, pet care.
Contact info
Rua Prof. Duarte Leite 203 5E, 4200-270, Porto, Portugal
- +351225400326
- support@sweetcare.pt
- sweetcare.com
4.2
Great
2K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding customer service and fast…
Outstanding customer service and fast delivery. All the items are well packed. Highly recommend sweetcare for your skincare products.
May 19, 2025
Unprompted review
Reply from SweetCare
Hi Claudia,
Our customer support team thanks you for your kind words :)
We hope we will be able to find you again in our store!
Thank you
Advertisement
Great Service
Only place I could find with the product I wanted and service was excellent with product arriving as advised.
May 26, 2025
Unprompted review
Reply from SweetCare
Thank you so much, Davy, for your feedback :)
Our team is very happy to know you consider our services as excellent.
Good price, fast delivery
I've searched for a specific product and found it in this site at attractive price with very reasonable shipping charge to Cyprus.
The package arrive, we'll packed, on time.
Super happy, recommended
May 20, 2025
Unprompted review
Reply from SweetCare
Thank you for taking the time to leave us your feedback :)
We are glad you found what you were looking for at a good price and that your order arrived safely and on time. We hope to welcome you back again soon!
Supurb product and fast international delivery
I recently purchased the Erborian CC Cream for the first time through Sweetcare and I absolutely love the product. The website was superb — clean, easy to navigate, and I found exactly what I was looking for with no hassle. As an international customer, I was especially impressed with how simple the ordering process was and how quickly my order arrived. A seamless and satisfying experience from start to finish!
May 2, 2025
Unprompted review
Reply from SweetCare
Hello Shar,
Thank you so much for your kind words! We're thrilled to hear that you loved the Erborian CC Cream and had a great experience shopping with us. It's wonderful to know everything went smoothly — we truly appreciate your feedback and support!
My favourite online beauty shop
Really great experience with ordering at Sweetcare. Very good range of products and unbeatable prices. I'm a returning customer and satisfied with all the steps of purchasing. Delivery is really fast!
May 23, 2025
Unprompted review
Reply from SweetCare
Thank you so much for your kind feedback! We are very happy to know you enjoy to shop at SweetCare and are able to fins the products that you like :)
We hope to find you again in our store in the future!
Advertisement
Item required in stock at a competitive…
Item required in stock at a competitive price. Speedy, safe delivery. Highly recommend.
May 15, 2025
Unprompted review
Reply from SweetCare
Thank you Judith!
We are very happy to know you enjoyed shopping at SweetCare, and hope to find you again in our store in the furute :)
I love this store
I love this store. The delivery times are somewhat slow, but if you keep that in mind and order early, that’s totally fine. The local delivery guy did not show, but the customer service was great and helped me find my package quickly
May 16, 2025
Unprompted review
Reply from SweetCare
Hello,
Thank you so much for your feedback!
We are sorry to hear that there was an incident during the delivery process, but we're glad everything was resolved and that you have now received your order safely.
We hope you are enjoying your products and that we’ll have the pleasure of welcoming you back to our store again soon.
Thank you once again!
Sour Taste!
I placed teh order one day and the next I received an email wityh a special offer of free shipping (for 3 days only).
I contacted Sweetcare to see if they would apply the offer to my order, as it had only just beenplaced, but was refused. They said "it wouldn't be fair to their other customers" Eh?
Quite happy with the goods purchased and price paid, but I thought it was a bit mean to not allow me the free shipping offer.
May 7, 2025
Unprompted review
Reply from SweetCare
Hello Richard,
hank you for sharing your feedback, we truly appreciate the opportunity to understand your perspective.
We would like to clarify that our free shipping promotions are always tied to specific dates, and only orders placed during those defined periods are eligible for the offer. While we understand your order was placed very close to the start of the campaign, as our customer support team previously explained, we are unable to make exceptions. This ensures we remain fair and consistent to all our customers who placed their orders during the promotion window.
We genuinely value your understanding, and thank you once again for your feedback.
Speedy delivery!
The products arrived quickly and there was no damage to the packaging. I'm very happy with this because I was worried delivery to Africa would be slow/rough, but no such issues. Products arrived 4 business days after I placed the order. I love Dermalogica but have not been able to order items to be delivered here, until I found SweetCare!
May 12, 2025
Unprompted review
Reply from SweetCare
Hi Alex,
We are delighted to hear that your first shopping experience at SweetCare exceeded your expectations :)
We hope it will be a reason for you to visit our store again.
Thank you for your kind feedback!
Advertisement
It’s amazing with great products and…
It’s amazing with great products and quality
May 15, 2025
Unprompted review
Reply from SweetCare
Thank you for your feedback :)
We are happy to hear you are liking the products you ordered with us!
Bought a Skinceuticals C E Ferulic from…
Bought a Skinceuticals C E Ferulic from Sweetcare. It is a FAKE product.DO NOT BUY FROM SWEETCARE!!!!
April 14, 2025
Unprompted review
Reply from SweetCare
Hello,
We would like to begin by emphasizing that all products available at SweetCare are 100% original, as we work exclusively with the brands and authorized suppliers. Therefore, the authenticity and quality of the items we sell can never be in question.
Our team tells us that you are already in contact with them, and they have initiated an analysis of your report so that your complaint can be properly reviewed. If necessary, we will proceed with a claim with the brand.
You will be contacted soon by email with more information regarding the process. We kindly ask you to keep an eye on your inbox.
Disappointed by Lack of Accountability and Poor Customer Service
I ordered a face cream from SweetCare and was shocked to find the product had clearly been opened or used before—there was leakage under the lid and cream spilled inside the container. I immediately contacted customer service and provided clear photos as evidence.
Initially, they offered only a 10% discount on my next order, which felt inadequate given the unusable state of the product. On April 17, they said they would follow up with a further resolution, but I’ve heard nothing since. Despite multiple attempts to get a proper response, they simply stopped replying.
For a company selling personal care products, this kind of negligence and lack of accountability is unacceptable. I would not recommend SweetCare to others based on this experience. Disappointed and unlikely to purchase from them again.
April 17, 2025
Unprompted review
Reply from SweetCare
Hello Nakuyi,
We would like to clarify that all the products we ship are brand new, sealed, and have never been opened or used. Every item is sent to our customers in the exact condition in which it arrives from the brand, ensuring authenticity and quality.
As this is an international shipment, despite all our efforts to package orders securely, occasional damage can occur during transit. Unfortunately, these situations are related to how the parcel is handled during delivery, which is beyond our control. Still, we completely understand how disappointing it must be to receive a damaged item, and we are truly sorry this happened.
Regarding the lack of response from our side, we sincerely apologize. There was an internal communication issue that delayed our follow-up, and for that, we take full responsibility. That said, we would like to inform you that an email was sent to you on Friday, so please check your inbox.
Thank you for your understanding and for bringing this to our attention. We're here to help and ensure that your experience with us improves moving forward.
SCAM COMPANY!
SCAM COMPANY!
5 STARS REVIEWS ARE FAKE!
Never waste tour time and money, they will steal both! I ordered a product to the Netherlands, which did not even pass through the Portuguese border (from their tracking link). After 20!! Days I had to contact myself as I did not receive the product, and they said that “the receiver (me) refused to receive a product” so the product returned to them!!! But I NEVER got it! And they NEVER contacted me! They wanted me to pay for the delivery AGAIN for the parcel to be shipped! They blame their customers for THE COMPANY’s FAULT, and STEAL their customers money!! DEAD customer service!! Never buy from these scammers!
April 20, 2025
Unprompted review
Reply from SweetCare
Hello,
First of all, we would like to clarify that our Customer Support team does everything possible to assist our customers; however, there are rules and procedures that must be followed, which are the same for all customers.
According to the information we have received, the official update indicates that the delivery of your order was refused. Therefore, we must rely on the information provided to us.
Please understand that we are not questioning your word; however, given the information available, we must proceed accordingly.
If the order is officially confirmed as returned to us, and you do not want to have it reshipped, as is your right, our team will proceed with the refund of the amount paid.
If you have not yet received it, we kindly ask you to contact our team so that we can look into it and confirm the refund.
We remain at your disposal for any additional assistance.
Advertisement
If I could give them ZERO stars I…
If I could give them ZERO stars I would. I bought a hair dryer and returned it two months ago. I am still waiting for the refund. Their excuse is that CUSTOMS TAKES TIME. As someone who has shopped internationally for years- this is ridiculous on their part- NO customs takes 2 months to process. They are simply apathetic to the customer experience - they only care if you purchase and not if you return.
April 23, 2025
Unprompted review
Reply from SweetCare
Hello Ali,
We have verified that your order is still undergoing the import process at Portuguese customs. We understand that this process can be slow and frustrating, and we truly regret that there is nothing we can do to expedite it.
Our team is closely monitoring the situation and submitting all the necessary documents and requests as required; however, we must wait for customs to complete their procedures.
Our team has also sent you an email explaining this process in detail, so we kindly ask you to check your inbox.
Thank you
Middle-age Customer service and experience
I ordered a product, to be shipped at a delivery point available on their site and close to my home (a Vinted delivery box at a supermarket). I don't know what happened but their UPS partner did not deliver the product (maybe the Vinted box was full ?) so it was considered as returned. I had no interaction with the carrier nor the team. When I enquiried about my product the customer team explained to me that I would not be delivered with the goods and I would be refunded, less 25 euros, when my shipment fees were of 11euros. I feel so fooled and I don't understand how a site can act like this at a time when Amazon an other big players kill the game with a frictionless customer experience
April 22, 2025
Unprompted review
Reply from SweetCare
Hello Etienne,
We see that our Customer Support team is already in contact with you and has provided a detailed explanation regarding this situation. We ask you to check your email inbox for this information.
Should you require any further clarification, please reply directly to our email. Our team remains fully available to clarify all aspects of this matter, if needed.
Payment error
I placed an order and paid. I saw the confirmation of the payment on the website. I then received an email saying there is a 'PAYMENT ERROR' and that I needed to repeat the payment. I went to their website and cancelled my order. The order still appears as cancelled on their website, but the payment was taken 7 days later from my bank account. After posting a review here, they sent me a full refund.
April 12, 2025
Unprompted review
Reply from SweetCare
Hello,
We have verified that you never contacted our Customer Support team regarding this situation, which is why you have not received any assistance from us so far. Without hearing from you, we were not aware that assistance is needed—whether for payment validation or to issue a refund according to your preference.
That said, we will now contact you via email to resolve this matter, as we are unable to share personal information on public platforms. Please keep an eye on your inbox, as you will soon receive an email with further details.
Once again, we’d like to remind you that we have a dedicated support team ready to help—all it takes is for you to reach out.
Thank you
this company!
Avoid this company!I am still waiting for my order since early march and it's now mid April!The company are blaming the courier company and refusing to refund me until May which is so unacceptable ,I also very much doubt I will get at this stage, absolute scam,never again,DO NOT WASTE YOUR TIME OR MONEY!!!
March 10, 2025
Unprompted review
Reply from SweetCare
Hello Mary,
First of all, we sincerely apologize that your review remained unanswered until now. We would like to clarify that our team does not use this account to monitor reviews, as we have another official account that is checked daily to ensure proper follow-up on all feedback from our customers.
We want to make clear that your comment was not ignored, but rather an oversight due to the fact that this specific account is not used for managing reviews.
We understand that a considerable amount of time has passed since your situation, so unfortunately we are no longer able to assist directly with your complaint or with the order mentioned. However, we truly hope that the matter was resolved appropriately at the time and that everything was clarified in the best possible way.
We appreciate your understanding, and once again, we apologize for the lack of response earlier.
Best regards,
SweetCare Team
Advertisement
Never Buy from this website
I have placed an order on the 3rd of March and it was never delivered to my address as they have provided the courier company with a wrong zip code not the one I mentioned.
I addressed them with the issue to find a solution or at least to refund the money back but unfortunately their customer service team has totally ignored my request saying the items are not yet returned to them after a month and 1 week.
March 3, 2025
Unprompted review
Reply from SweetCare
Hello Nadine,
We would like to clarify that all orders are always shipped to the exact address provided by the customer during checkout. No changes are ever made to the shipping details without the customer’s explicit written request. While we understand that mistakes can happen, please know that our team is always here to assist — however, changes can only be made before the order are shipped and handed over to the shipping company.
In your case, it appears that the order had already been shipped by the time you contacted us. We are currently awaiting its return, which is the standard procedure in such situations.
For further clarification or assistance regarding the return process, we kindly ask you to reach out to our Customer Support team.
Reply from SweetCare
Thank you Josh :)
Sweetcare is a great skincare website…
Sweetcare is a great skincare website that I can trust to order my skin care products. Highly recommended.
February 7, 2025
Unprompted review
Reply from SweetCare
Hi Thao,
We are very happy to know that we have your trust and preference, thank you :)
We hope to find you again in our store soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.