My sister in law just received her amazing Lindor and Ferrero bouquet and she loves it . Perfectly packaged ..on time ...just lovely I'm definitely ordering from here again. Customer service excellen... See more
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I brought my sons a chocolate bouquet each for my eldest starting school! They were both thrilled with them (a whole load of chocolate what child wouldn't be!) they came well packaged and beautifully... See more
Company replied
I needed a thank you gift for a gentlemen who designed and hand-made our preschool a mud kitchen - girls are easy to buy for; flowers, wine, smellies etc - men not so much 🙄 I ordered a Dads and lads... See more
Company replied
My nephew loved his kinder bouquet so much I've just ordered another for his little brother. Beautifully presented, really impressed and quite a unique gift idea. I'll definitely be shopping here more... See more
Company replied
Company details
Written by the company
Our unique Sweetie Bouquets are beauituful luxury hampers full of all of your favourite chocolates & candy, carefully prepared by hand and literally perfect for any occasion. We offer FREE personalisation & FREE UK delivery, as well as Next Day, Saturday & Sunday delivery options too.
Contact info
3 Kelvin Road, Manor Trading Estate, SS7 4QB, Benfleet, United Kingdom
- 03333 449 121
- sweetie-bouquets.co.uk
4.6
Excellent
126 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
birthday gift instead of flowers
Thought it was really nice didn't expect it to look so good really really pleased
October 9, 2017
Unprompted review
Reply from Sweetie Bouquets Limited
Always glad to hear we've exceeded expectations. Thanks so much for your lovely review. Hopefully we'll see you again soon.
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Beautiful presentation of kinder bouquet!
Beautiful presentation
Delivered on time!
My wife loved it!
Top marks for me! Thankyou
October 8, 2017
Unprompted review
Reply from Sweetie Bouquets Limited
Glad you're wife loved it! Thanks so much for your lovely review. Hopefully we'll see you again soon.
Superb service & BEAUTIFUL bouquet!
Superb service and a BEAUTIFUL gift that has gone down a treat!
Would highly recommend Sweetie Bouquets to all!
Will definitely be using these guys again.
Many Thanks!
October 6, 2017
Unprompted review
Reply from Sweetie Bouquets Limited
Thanks so much for your lovely review, you are very welcome and looking forward to seeing you again soon.
This is the second time I have ordered …
This is the second time I have ordered from you and I must say what a wonderful service and very pleased with the chocolates thank you once again 👍
October 5, 2017
Unprompted review
Reply from Sweetie Bouquets Limited
Thanks so much for your lovely review, you are very welcome and looking forward to seeing you again soon.
The Kinder Bouquet
My nephew loved his kinder bouquet so much I've just ordered another for his little brother. Beautifully presented, really impressed and quite a unique gift idea. I'll definitely be shopping here more often.
October 3, 2017
Unprompted review
Reply from Sweetie Bouquets Limited
Glad you're nephew enjoyed his Kinder Bouquet, Thanks so much for your lovely review and looking forward to seeing you again soon.
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Wonderful gifts.
Fantastic company I made an error with order and after emailing them it was sorted very quickly.
October 3, 2017
Unprompted review
Reply from Sweetie Bouquets Limited
It was the least we could do 😊, thanks for the 5* review and hope to see you again soon.
Delivery came when told it would
Delivery came when told it would, gift looks fab and I'm sure my partner will be more than happy with it, thank you will definitely be placing a big order for Christmas!
October 2, 2017
Unprompted review
Reply from Sweetie Bouquets Limited
Thanks so much for your lovely review. Ready and looking forward to your big Christmas order!! 😊
Very good service and the bouquet …
Very good service and the bouquet looked beautiful thank you
October 2, 2017
Unprompted review
Reply from Sweetie Bouquets Limited
Thanks so much for your lovely review, you are very welcome and looking forward to seeing you again soon.
Reply from Sweetie Bouquets Limited
Love it when we exceed expectations!! 😊 Thanks so much for your lovely review and looking forward to seeing you again soon.
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Reply from Sweetie Bouquets Limited
Thanks so much for your 5* review, you are very welcome and looking forward to seeing you again soon.
I purchased this for a birthday …
I purchased this for a birthday present, I haven't received it yet and the birthday has now passed, because of the late delivery date I had the change address. I can not rate the item as I have not seen it yet.
September 25, 2017
Unprompted review
Reply from Sweetie Bouquets Limited
Dear Diane, I'm sorry that your item didn't arrive in time for the birthday you had bought it for, but I can assure you this is through no fault of ours.
The item was purchased using our 'Free Delivery (3-5 Working Days)' option on the 18th September. So, your expected delivery date is actually Today and I can confirm from your tracking info, it was dispatched and scheduled to arrive on time.
As we are a gift company, the vast majority of our deliveries are required for a specific date, this is why as well as our free delivery service, we also offer Express Delivery (1-2 Working Days), Saturday & Sunday Delivery and Nominated Day Delivery (Where you choose the exact date you would like your gift to arrive).
We clearly display the expected time for delivery when choosing.
There is also the option to leave a message at checkout, to include any special notes regarding delivery.
Finally, we have great customer support that you can contact via Telephone, Email or Chat, so if you were in any doubt the item would arrive in time you, you could have contacted us and we would have done our best to assist and where possible upgrade your delivery.
As it stands, there were no notes included with the order, you did not choose a premium delivery option that would have ensured delivery by your preferred date and you have not once contacted us directly.
Trustpilot collect reviews on our behalf, which are intended to help other buyers decide whether or not to trust the service we offer.
Leaving a negative review that has the potential to harm a companies reputation and future sales, before contacting them to ensure they were the cause of the issue, and/or giving them to opportunity to resolve the issue, does not help future customers make informed decisions.
In this case, we were not at fault and had you have contacted us, we would have explained this to you and we may have been able to fix the issue.
UPDATE:
We listen to our reviewers and use their comments to continually improve our services, we are therefore pleased to introduce the following improvements to our website, that will add even more clarity and flexibility to our services:
1. Showing actual delivery dates For Each of our delivery options (ie. 🚚 Get it from Wed, 22nd Nov to Fri, 24th Nov).
2. Display the fastest available delivery method (ie. Need it delivered fast? Order by 2pm, Today for delivery Sat, 18th Nov and choose Saturday Delivery.)
3. Added Guaranteed Next Day Delivery to our list of premium delivery options.
A stunning piece with the desired …
A stunning piece with the desired surprise for the receiver. It made my gran's day!
September 24, 2017
Unprompted review
Reply from Sweetie Bouquets Limited
Lovely to hear it made your Gran's day 😊 Thanks so much for your lovely review and looking forward to seeing you again soon.
Purchased for an anniversary present …
Purchased for an anniversary present for my hubbie ... he loved and my kids thought it was awesome... excellent service
September 23, 2017
Unprompted review
Reply from Sweetie Bouquets Limited
So glad everyone liked it! 😊 Thanks so much for your lovely review and looking forward to seeing you again soon.
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Particularly liked being able to track …
Particularly liked being able to track order details
September 22, 2017
Unprompted review
Reply from Sweetie Bouquets Limited
Thanks so much for your 5* review. Always pleased to hear our service is appreciated. Hope to see you again soon.
Very happy friends
Very happy friends! They loved their chocolate bouquets! Will be using your company many more times in the future.
September 22, 2017
Unprompted review
Reply from Sweetie Bouquets Limited
If they're happy we're happy! 😊 Thanks so much for your lovely review and can't wait to see you again soon.
Amazing bouquet
Fantastic service amazing product very happy thanks
September 22, 2017
Unprompted review
Reply from Sweetie Bouquets Limited
Thanks so much for your lovely review, you are very welcome and looking forward to seeing you again soon.
Absolutely fantastic company!
Absolutely fantastic company!! Would highly recommend. Very friendly and helpful staff! Can't thank you enough. Definitely be using again!
September 22, 2017
Unprompted review
Reply from Sweetie Bouquets Limited
😊 Thanks so much for your lovely review, you are very welcome and looking forward to seeing you again soon.
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Great customer service thank you
September 21, 2017
Unprompted review
Reply from Sweetie Bouquets Limited
Always good to hear 😊 Thanks so much for your 5* review, you are very welcome and looking forward to seeing you again soon.
Didn't look as good as the website …
Didn't look as good as the website portrayed
September 16, 2017
Unprompted review
Reply from Sweetie Bouquets Limited
Thank you for taking the time to leave us a review. We value all of our customers feedback good or bad and regard it as vital to continually improve our service.
The item you purchased is one of our best selling Sweetie Bouquets and this is the very first time we have received negative feedback about the appearance of any of our bouquets.
We put a lot of time and effort in to ensuring the images on our website are honest and accurate and our descriptions are also accurate and concise too. For added accuracy we also include a professionally shot 360º interactive product view for this bouquet. So the bouquet really should have arrived exactly as seen on our website.
My concern, is that that either the bouquet arrived damaged from transit or the fact that we only yesterday delivered it directly to your recipient, approx. 200 miles away from your location, that you may have judged the bouquet by a low quality image, shared with you by the recipient and have not actually had the chance to see it in person.
In any case, we offer 60 day no fuss returns if you are not happy with your purchase and speedy replacements in the event the item is damaged in transit.
We don’t take any negative feedback lightly and I have already emailed you to offer my assistance and to request any further information you may have that may help resolve this issue and if needed, help prevent further issues in the future.
I look forward to assisting you in any case.
Awesome stuff will be buying again
Awesome stuff will be buying again
Great communication
Fast delivery and friendly
September 14, 2017
Unprompted review
Reply from Sweetie Bouquets Limited
Thank you Lisa, look forward to seeing you again soon!
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