Sweetzy Reviews 

30,191
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, most reviewers were somewhat happy with their experience overall. Many consumers, however, expressed significant disappointment with the quality of the sweets, noting a decline over time and a cheap or strange taste. Additionally, customer service frequently received strong negative feedback, with people reporting unhelpful, dismissive, or non-existent responses to issues. While some customers found the ordering process easy and delivery quick, others experienced delays and problems with parcels. Regarding products, some reviewers appreciated the variety and freshness, but a notable portion were dissatisfied with substitutions, missing items, or misleading offers, impacting their overall satisfaction.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many expressing disappointment regarding damaged items... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing significant dissatisfaction.... See more

Quality

Clients share negative opinions on quality, with many reviewers expressing disappointment regarding the... See more

Customer service

People report negative experiences with customer service, describing it as appalling, rubbish, and shocking,... See more

Delivery service

Users describe ambiguous interactions with delivery services, with some customers expressing satisfaction... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great value for money with a discount code. Over 2kg of sweets for less than £20. Evri delivery was late but Sweetzy customer service were very helpful. Only criticism is with the sweets themselve... See more

Rated 3 out of 5 stars

Easy to order and they sweets arrive quickly and are packed really well. However i have been ordering from sweetzy for a number of years and something bas changed, the quality of the sweets really has... See more

Rated 3 out of 5 stars

The website is really easy to use, the price was good and delivery was prompt. However, the quality of the sweets provided was quite poor. I didn't really like most of the sweets - not the style of th... See more

Rated 3 out of 5 stars

Issues with parcel being delayed but super unhappy with the feedback i was given. It was very much so made feel as though well you’ve spent your money now your items haven’t come, well that’s too bad.... See more


Company details

  1. Candy Store

Information provided by various external sources

The best place to purcahse your pick and mix and sweets online. Subscribe to our monthly boxes and receive lots of benefits. Stocking the best including Haribo.


Contact info

3.9

Great

TrustScore 4 out of 5

30K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.9

All reviews

(30,191)

219 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding

Always amazed by the choices and offers, quick dispatch and good quality sweets definitely recommend to all

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

The best sweets out there!

The best sweets out there!! Sweetzy products are fantastic. I've been buying from here for a few years now and have never been disappointed. Great tasting and great quality range. They always have really good offers on and the customer service is excellent. We are really looking forward to our pre ordered advent calendar arriving!! I would highly recommend buying from sweetzy.

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Whats not to like

Had a few orders for myself and for presents..can't fault any I've had always arrive quickly..sweets are always lovely and good quality..what's not to like! Highly recommend

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

I love these sweets

I love these sweets. The ordering process is easy and they arrive super quickly.They have amazing flavours and textures and you can choose your own mixes or choose a themed pouch to suit the occasion .The special tins and jars they offer make great gifts, even for yourself 😜 I recommend these regularly and will continue to do so, knowing I'm introducing a quality product.

August 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic selection

Fantastic selection of all our favourite family treats ,just re filled my grandchildrens tub all ready for the holidays ! Thanks Sweetzy ,you're the best 👌

August 2, 2026
Unprompted review
Rated 5 out of 5 stars

5 stars

5 stars, love my orders from here and best selection to choose from!!

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a 1kg pick and mix and got a…

Ordered a 1kg pick and mix and got a 1kg bag free had problems with evri so went through to sweetzy and they found out evri had lost the sweets so they asked if I wanted a refund or sent out again and had them sent out and they came within a couple of days so cannot fault sweetzy at all brilliant service and fantastic business.

July 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Great selection of sweets and would definitely recommend

Every order that I have received from sweetzy are amazing, fresh and delicious. Love the mystery boxes especially when I get a couple of drinks in there. The variety of sweets is really good and some are retro and reminds me of when I was younger. Sweets for every occasion and the options on how you can have your sweets is great. Would definitely recommend

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Yum yum

I have ordered twice now from these guys amazing value taste so good big hit with all the family this will be my go to sweet shop from now on love the would highly recommend 🍬

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love sweetzy!

Absolutely love sweetzy!! Your one stop shop for all things pick n mix!!
Amazing variety of the most amazing sweets and quick delivery! Will be a customer as long as they are around!!
Couldn't recommend enough!!!

August 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Happy customer!

Bought a 1kg pouch on a special offer and received 5x 250g pouches for free, can't complain! Delivered quickly and taste good - would order again.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing sweets and options

Loads to choose from, great quality and fast delivery. Have ordered more on my second purchase. And have no recommended to friends about this site.

July 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Dont listen to all the negativity!

I am seeing a-lot of negative reviews about this company however this was the 3rd time I have ordered from here and I have never had an issue. My order this time was 2 of the happy birthday boxes as a gift for my friend so I haven't eaten the sweets however the 2 that I stole from the tub were delicious! My order came packaged securely with cling film around the lid to prevent any spillages as the tubs are full to the brim.

I will absolutely be ordering again in the future.

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. The value of the jelly sweets bags is amazing. We tried the fudge in the last order and it was so tasty and delicious. Highly recommend!

August 1, 2026
Unprompted review

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