Unprofessional, Unreliable and Unresponsive
Warning: Unreliable and Unprofessional Accounting Services
I recently had the unfortunate experience of working with Kieran Stocker from swift accounting and book keeping services, and I feel compelled to share my experience to warn others about the subpar services provided by this individual and firm.
Kieran was entrusted with handling our financial matters, including VAT returns and consolidations. However, what followed was a string of disappointments and unprofessional behavior that left us in a dire situation.
First and foremost, Kieran consistently filed our VAT returns on the very last day of submission, leaving us with no opportunity to rectify any potential errors or discrepancies. This practice not only jeopardized our financial compliance but also displayed a complete lack of concern for our business's financial well-being.
Communication with Kieran was another major issue. Instead of maintaining open and timely communication, he chose to notify us of completed work via email sometimes on the day of submission, without any courtesy of a phone call or a proper handover meeting, which is a legal requirement for accountants to perform for their clients. This abrupt cessation of communication left us in the dark and with outstanding work that we had already paid for.
Despite our previous positive working relationship, Kieran's behavior took a drastic turn for the worse. He failed to respond to numerous emails and phone calls, showing a complete disregard for our urgent inquiries and concerns. This unresponsiveness left us with unfinished financial tasks, putting our business at risk and forcing us to consider filing our latest VAT submission late, which could result in penalties.
I cannot stress enough how disappointing and unprofessional Kieran's conduct has been. I strongly advise anyone seeking reliable and competent accounting services to look elsewhere. My experience with Kieran and swift accounting booking keeping services has been nothing short of a nightmare, and I hope that sharing this review serves as a cautionary tale for those considering their services.
In conclusion, if you value the smooth operation of your tax affairs and expect professionalism from your accountant, I implore you to steer clear of Kieran and swift accounting book keeping services. Their lack of reliability and unprofessionalism can have severe consequences for your business, as my experience sadly illustrates.
I will be contacting the financial ombudsman and ITAW in regards to this. I have all email and text message communication evidence between myself and and this firm
UPDATE: The response below is total fabrication in an attempt to do some damage control and throw some doubt on my review. I provided information to Kieran well in advanced of all deadlines, before we parted ways I called him many times and he just wasn’t answering the calls or told his assistant to say they he was not there. I caught him off guard once or twice on the phone and he would just say he would finish the work that evening. He would then not answer again whilst at the same time disconnecting his HMRC link as our accountant. I only know this because the new accountant I found told me he was removing himself. He asked me if I could remove this review on trust pilot before writing all of these lies. I removed my reviews from his Facebook page and google reviews, but I feel that I should leave it here on trust pilot at least, to warn others. Kieran has no problem in telling lies and stringing you along. You have every right to increase your prices by threefold, but I too have the right to decline the new price. That doesn’t mean you should stop answering phone calls and emails and string me along knowing that you have no intention on completing the VAT submission that you have been paid for before the deadline. That is just unprofessional any way you look at it and others should be warned
October 5, 2023
Unprompted review
