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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their excellent teaching skills, patience, and ability to build confidence, especially with children and nervous swimmers. Many highlight the personalized approach and the significant progress made in a short time. The overall service is frequently described as fantastic, with many appreciating the positive and encouraging learning environment. However, some customers have expressed dissatisfaction with the facilities, noting issues like outdated changing rooms or crowded pool lanes. Additionally, a minority of people reported negative experiences with administrative aspects, such as unannounced teacher changes, last-minute cancellations, and perceived lack of coordination among staff, which led to frustration for some.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff. Many reviewers praise various instructors... See more

User experience

Customers had positive experiences with the user experience. Many reviewers praise the instructors for their... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the instructors,... See more

Facilities

Reviewers highlight ambiguous aspects of facilities. Some customers praise the pool, describing it as lovely,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Katherine is a really good teacher. She’s done amazing work with my autistic son who before his lessons hated getting his head wet. Now he’s ducking under the water for fun and progressing through the... See more

Rated 5 out of 5 stars

SwimExpert leases high-quality pool space from local hotels, providing communities w/ addt’l options for all ages/stages of swim lessons. We’ve found their admin staff to be professional & helpful. Bu... See more

Rated 5 out of 5 stars

We’ve signed up with Luke from SwimExpert and he’s worked nothing less than a miracle with my 7yo son in his first 15 sessions. From not wanting to put his head in the water let alone go in over waist... See more

Rated 5 out of 5 stars

We are very impressed with the 1-1 swimming lessons. We have just finished our first block and my daughter has learnt more in her 6 lessons with Chris then 6 months in leisure centre group lessons. We... See more


Company details

  1. Swimming Instructor
  2. Swimming School

Written by the company

The UK’s leading swimming improvement service, offering 1-2-1 swimming lessons. Improvement guaranteed. Call us on 0330 111 2929


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

442 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Pav at SwimExpert has been helping me…

Pav at SwimExpert has been helping me to improve my swimming. I needed to 'relearn' having built up some bad technique - Pav was extremely patient and has a very nurturing style. I hope to be a much more proficient swimmer soon.

May 12, 2026
Unprompted review
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Rated 4 out of 5 stars

Gloucester 1:1s

My daughter's been attending SwimExpert for around 9 months now for 1:1 lessons with Rachel and her confidence in the water has considerably with a mix of float-assisted locking drills, stroke technique and underwater work (skinkes)

The wider SwimExpert team have been great in terms of organising lesson bookings.

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Katherine is amazing

Katherine is a really good teacher. She’s done amazing work with my autistic son who before his lessons hated getting his head wet. Now he’s ducking under the water for fun and progressing through the levels quickly. He’s bonded with her really well as she provides a really safe space whilst being patient and amazing.

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Rebecca is amazing!

My son has been working with Rebecca for 6 weeks and has come much further in that time than 2 years of lessons elsewhere. I would highly recommend Rebecca.

April 22, 2026
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Rated 5 out of 5 stars

Caitlin M - Derby branch


I’ve had the pleasure of being coached by Caitlin M. at Swim Expert (Derby branch) for around two months, and the experience has been excellent. She is patient, kind, and creates a very relaxed atmosphere during lessons, which makes a big difference when learning.

I started with zero previous experience, and she has helped me progress massively in a short amount of time. Her approach makes you feel comfortable while still pushing you to improve.

The initial phone call with Swim Expert was also very straightforward, and the setup process was smooth. They’ve consistently communicated well via email, keeping me informed of anything I need to know.

I would highly recommend Caitlin to anyone looking for swim lessons !

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Dr Christian

I had a lesson with a teacher whose teaching style didn’t feel like a good fit and requested a change. I was matched with Dr Christian in Brentford pool and I would give more than 5 stars if I could! He explains things to me really well in a way that I understand and helps me to focus on what’s important and what isn’t. He has a lot of experience which shows from the way he teaches, he explains different ways of doing the same stroke and the pros and cons. After struggling with group lessons for a long time, I have made more progress with Dr Christian in 4 lessons than I have in a group setting in 1 year. The lessons are fun and educational, and he is kind and honest and an enthusiastic teacher. This is a massive bonus especially as an adult learner when I have been at work all day or tired it is refreshing to be taught by someone who genuinely loves what they do. I look forward to learning more and becoming a confident swimmer :)

April 15, 2026
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Rated 5 out of 5 stars

Adult beginner- great experience with SwimExpert

I started with Swim Expert about 3 months ago. I had with no swimming experience and was quite nervous in the water, but my coach Dr Christian’s patience really helped me feel comfortable and build confidence step by step.
With his guidance, I learned the front crawl and now feel ready to move on to breaststroke. He explains things clearly and makes each lesson easy to follow.
SwimExpert is also very easy to book with, and the staff are friendly and helpful whenever I had questions. Overall, a great experience and I would recommend both Dr Christian and SwimExpert to anyone starting out.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

As a not very confident swimmer at all

As a not very confident swimmer at all, I started my lessons with Robert W and from my very first lesson, Robert made me feel very comfortable and from there I have only positive feedback as even at difficulty with certain strokes, Robert is very patient and calm and amazing at making you feel relaxed and be able to perform with no pressure.
Robert is very patient, has a gentle approach, made me feel safe and turned my fear into making me laugh.
Expertise is on form and very knowledgeable.
Very happy I was given Robert to teach me how to swim, without Robert I think I may have given up after the first few lessons.
Wonderful instructor and a genuine lovely gentleman. 😊

April 8, 2026
Unprompted review
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Rated 1 out of 5 stars

I would not recommend this swimming…

I would not recommend this swimming facility unless your child is comfortable following a very strict, military-style approach to instruction.

In my experience, it is not particularly neurodiversity-friendly, which makes it challenging for children who may need a more supportive or adaptable learning environment.

There also seems to be a high turnover of staff, which affects consistency and continuity in teaching.

Additionally, the lanes are quite small and cramped. Less confident or less able swimmers are expected to manage in these conditions, often dealing with constant waves and disruption caused by the movement of swimmers in adjacent lanes—particularly from the back-and-forth activity in lane 6. This creates an unnecessarily difficult environment for those still building their confidence in the water.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent for under confident swimmers and young learners 🌟

The whole process has been so easy to book and manage. Hayden has been fantastic always on time and greeting with a smile. My daughter has absolutely adored swimming with him and been excited to go every week. With good mix of swimming, technique and free play.

My daughter was a nervous swimmer and reluctant to go under water. The transformation we’ve seen in her confidence over the last 6 months has been amazing. She loves swimming and cannot get her out of the water. Having done group lessons with slow progress this has seen my 5 year old flourish into a swim lover.

March 14, 2026
Unprompted review
Rated 1 out of 5 stars

I would not recommend using this…

I would not recommend using this company they cancelled lessons without making adequate effort to inform me I was given the schedule of all my sons dates which they did not turn up to. We were unsure if the lessons were to go ahead but when we didn’t turn up to one as we were unsure whether it was happening or not they would not refund me. The ladies in the office are very rude and I do not like the company and will never use them again.

January 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Outstanding Professionalism and Remarkable Results

We are very grateful to have Dr. Christian as our daughter’s swimming instructor. His professionalism and structured teaching approach truly stand out.

He focuses carefully on technique — from stroke mechanics and body position to breathing and pacing — ensuring every detail is taught correctly. Each lesson is purposeful and progressive, helping students build strong fundamentals without developing bad habits.

Under his guidance, our daughter has achieved excellent results. Her technique, speed, and endurance have improved significantly, and her confidence in the water has grown tremendously. We have seen not only measurable performance gains but also greater discipline and determination.

Dr. Christian maintains high standards while remaining patient and encouraging. We highly recommend him to any parent looking for a knowledgeable and dedicated swimming coach who delivers real results.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Luke from SwimExpert.!

We’ve signed up with Luke from SwimExpert and he’s worked nothing less than a miracle with my 7yo son in his first 15 sessions. From not wanting to put his head in the water let alone go in over waist deep, Luke has taken a guided approach to building his confidence and allowing him to make incremental improvements to a point where he’s on the cusp of being swimming disc free. Still work to do, but there’s now a clear path to him being able to swim..

February 22, 2026
Unprompted review

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