SwimExpert Reviews 

We really love working with Matthew via SwimExpert! He's great with our 5 year old! He seems to have a lot of tactics and strategies to kids acquire new skills in the pool. He's also very patient which we've appreciated.

I would not recommend this swimming facility unless your child is comfortable following a very strict, military-style approach to instruction.

In my experience, it is not particularly neurodiversity-friendly, which makes it challenging for children who may need a more supportive or adaptable learning environment.

There also seems to be a high turnover of staff, which affects consistency and continuity in teaching.

Additionally, the lanes are quite small and cramped. Less confident or less able swimmers are expected to manage in these conditions, often dealing with constant waves and disruption caused by the movement of swimmers in adjacent lanes—particularly from the back-and-forth activity in lane 6. This creates an unnecessarily difficult environment for those still building their confidence in the water.

The whole process has been so easy to book and manage. Hayden has been fantastic always on time and greeting with a smile. My daughter has absolutely adored swimming with him and been excited to go every week. With good mix of swimming, technique and free play.

My daughter was a nervous swimmer and reluctant to go under water. The transformation we’ve seen in her confidence over the last 6 months has been amazing. She loves swimming and cannot get her out of the water. Having done group lessons with slow progress this has seen my 5 year old flourish into a swim lover.

I would not recommend using this company they cancelled lessons without making adequate effort to inform me I was given the schedule of all my sons dates which they did not turn up to. We were unsure if the lessons were to go ahead but when we didn’t turn up to one as we were unsure whether it was happening or not they would not refund me. The ladies in the office are very rude and I do not like the company and will never use them again.

We are very grateful to have Dr. Christian as our daughter’s swimming instructor. His professionalism and structured teaching approach truly stand out.

He focuses carefully on technique — from stroke mechanics and body position to breathing and pacing — ensuring every detail is taught correctly. Each lesson is purposeful and progressive, helping students build strong fundamentals without developing bad habits.

Under his guidance, our daughter has achieved excellent results. Her technique, speed, and endurance have improved significantly, and her confidence in the water has grown tremendously. We have seen not only measurable performance gains but also greater discipline and determination.

Dr. Christian maintains high standards while remaining patient and encouraging. We highly recommend him to any parent looking for a knowledgeable and dedicated swimming coach who delivers real results.

We’ve signed up with Luke from SwimExpert and he’s worked nothing less than a miracle with my 7yo son in his first 15 sessions. From not wanting to put his head in the water let alone go in over waist deep, Luke has taken a guided approach to building his confidence and allowing him to make incremental improvements to a point where he’s on the cusp of being swimming disc free. Still work to do, but there’s now a clear path to him being able to swim..

My instructor Cristian was great, he gave me confidence and I was swimming underwater at the end of my course

Watching my son's confidence in the water grow. Both my son's swim instructors, Matthew and Luke are very patient, encouraging and in just a few lessons have improved my son's swimming no end.

Luke is a very good coach.
He knows what level you're at and tailors the lessons to make sure they're not too overwhelming. He's gotten me to a level where my progressing exponentially every lesson.
Very good!

My children attend lessons in Stratford Upon Avon Welcombe Hotel. Rebecca is one of the best swimming instructors I have come across. My two children are both neurodiverse and require very individualised instructions. It took just one lesson with Rebecca to pull out the best swimming abilities I've seen in my children. My 5 year old went from not wanting her head to touch the water to being fully submerged in the pool within the first 30 min lesson. She has a natural ability with children that makes them feel safe and confident in the water. I could not be happier with the lessons.

Loved it

Matty was totally amazing, very patient with me and very understanding gridlock traffic meant I was over 2hrs late, it was extremely kind of him to agree to stay late for my lesson.

Swimexperts so far have been excellent with the teachers and back office team.

Having lost confidence to swim, Lauren has been very patient with me, understanding my confidence issues and taking time to help me relax at the beginning of sessions, she is a very positive and kind teacher with lots of enthusiasm.

Holly is a great teacher- breaks the techniques for each stroke down and then build back up to the full stroke. The pool is lovely - clean and warm

Ive booked another six lessons!

My son has been having swimming lessons with Rachel for a few months now and he absolutely loves them! He’s made so much progress already and is always smiling and happy, thank you! :D

We are so glad we found SwimExperts. Rachel has been amazing, so understanding of my twins complex needs and has adapted, and personalised the lessons to suit them. Mark in the admin to has also been most helpful, and nothing ever seems to much trouble. would 100% recommend them.

Fantastic experience for first lesson with Swimexpert. Pool at Canary Wharf is good warm. Instructor Natchelle is amazing and has been very encouraging and helped me in great way. She has skills to bring best.
I will recommend her anyone and want to learn or improve
DM

My kids’ first time to try swimming lesson. They’re both scared of being on the water/pool but their instructor made them comfortable. I’m worried they might not even try getting on the pool but to my surprise they enjoyed it and wants to do it again! Thanks to the lovely and friendly instructor

I wrote a review a few months ago about disappointing service. We had paid for several sessions and the teacher had not turned up.Swim expert (Mark in particular) followed up with me, explained they had teacher issues and had appointed a new person. He offered a free session with the new teacher who was excellent and we have booked more. A very responsive outcome which is much appreciated....

I had a swimming lesson with instructor called Pav and I can’t express enough how pleased I am, I learned a lot.

Fun swimming lesson in a quiet clean pool. My daughters loved it and Chris is a good teacher.