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SwimOutlet.com Reviews 1,845

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TrustScore 4.5 out of 5

4.4

Swimwear Store
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Review summary

Created with AI, based on recent reviews

Evaluating 197 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the wide selection of products, finding them to be of great quality and offered at very reasonable prices. Many people appreciate the ease of navigating the website, highlighting its user-friendliness and efficient shopping experience. However, some customers also noted issues with their orders, including unexpected delays in shipping and problems with order accuracy. A few other people also felt that the sizing charts were inaccurate, leading to products that did not fit as expected.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the excellent quality... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use and navigation. Consumers... See more

Price

Customers consistently express satisfaction with the pricing, finding items affordable and competitive. Many... See more

Order

People report ambiguous experiences with order. Many customers praise the ease of ordering, competitive... See more

User experience

Users describe positive interactions with the user experience. Many customers found the website easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Most of the experience was great. I was able to find what I wanted at good prices. It was less than perfect because the fins I received were much larger than I expected. I don't remember that being... See more

Rated 4 out of 5 stars

I am a returning, previous client. searched and found what I needed on my iPhone, no problem. I also looked for skin treatments for pre- and post-chlorine water contact. Skin treatments. Only saw one... See more

Rated 5 out of 5 stars

Your stock was available in my size and descriptions of my selected swimsuits were complete and very helpful. I have been wearing swim outlet swimsuits for my water aerobics classes over 10 years and... See more

Rated 5 out of 5 stars

My experience was terrific. I needed to exchange a swimsuit purchase for a different size. The "Happy returns" process was super easy. I followed the online return instructions and took the suit to U... See more

Company details

  1. Swimwear Store

Written by the company

SwimOutlet is the largest swim retailer in the US. Your one stop shop for the pool, beach & everything in between 🏊

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 31% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

Almost a 5/5

Website was easy to navigate, product (mostly) was in stock (here's where you lost a star), order was easy to place and shipping notification was prompt.

September 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Best swim shop out there

Great selection of swim related items. Essy to use website. Best place to get goggles, suits, and accessories at a good price as a lot of this stuff is not available or very expensive locally.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

So Easy

Site is easy to access and navigate. Chocked full of great products.
Order shipped same day! Seems to me that this site and service get better all the time.

September 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Great Experience

I have shopped at swim outlet before because of the variety of products they carry, the reasonable prices, and the prompt shipping. In looking for a new swimsuit this time, I really appreciated the assistance is understanding if a suit ran big, small, or true to size.

September 16, 2025
Unprompted review
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Rated 2 out of 5 stars

Revise pending order- time consuming

I added an item to my pending order of 4 items & it took the customer service rep 10 minutes to delete pending order & re-do the order with 1- added item. I never got an email confirmation of the new order. I had to go on their website to see new order.

September 17, 2025
Unprompted review
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