Swiss-Store Reviews 701

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting their durability and usefulness. Many people found the delivery service to be prompt and efficient, with items arriving quickly and as expected. The ordering process was generally described as easy and smooth, and the overall service received positive feedback. However, some customers experienced issues with incorrect items being sent or orders not being dispatched as promised. A few people also noted that their orders went through twice due to a website glitch.

What people talk about most

Product

Reviewers mention positive feedback about products. Customers are consistently satisfied with the high... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the speedy and... See more

Quality

Customers consistently express high satisfaction with product quality. Many reviewers highlight the flawless... See more

Order

People report positive experiences with order. Customers found the ordering process easy and simple, with... See more

Service

Clients share positive opinions on service, consistently praising its promptness and efficiency. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There is a genuine reason that Swiss Army Knives are as iconic as they are, they are not only the face of survival but convenience. I don’t hunt, fish or ride horses yet I find a way to use this t... See more

Rated 5 out of 5 stars

Swiss Army knives' reputation speak for themselves so I don't need to particularly convince anyone here- save to say the quality continues with a robust and (in this case) a satisfyingly weighty m... See more

Rated 5 out of 5 stars

First of all the product is great - have used the pocket knives for years and years. Recent purchase of one for daughter was an easy experience, I found the website good to use and purchasing and deli... See more

Rated 5 out of 5 stars

Ordered watch which arrived within 2 days. All in perfect working order as you would expect. Checked alternative cheaper websites on trustpilot and so glad I just paid that little bit more at Swiss-st... See more


Company details

  1. Gift Shop

Information provided by various external sources

UK's largest range of Swiss brands from Victorinox, Mondaine, Luminox, Felco & Wenger - All available with next day delivery.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

701 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Victorinox Knife

I was recommended by a friend to purchase from this company.I checked them out and found that the prices were cheaper than buying from Victorinox directly.I subscribed and received a discount code so I thought let’s go for it.I purchased the knife on Friday and asked for next day delivery with Royal Mail who I know are not that quick and it was a Bank Holiday.Well,just had my friendly posti turn up with my item.It is beautiful,the price was great and the service outstanding.I will be buying from them again and can only recommend them highly.Use them,you won’t be disappointed.⭐️⭐️⭐️⭐️⭐️

May 2, 2026
Unprompted review
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Rated 4 out of 5 stars

Great product.

Product would benefit from more description just to help a bit more between products.
That said I was kept well up to date on the delivery and the product itself is superb. Very pleased with this product and would recommend to others.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you!

I honestly cannot say enough to recommend this company. I ordered a personalised Swiss knife for my husband’s birthday which arrived the following day. My husband is over the moon with his gift, so a massive thank you to Swiss Store

March 24, 2026
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Rated 5 out of 5 stars

If they say something, it happens!

I honestly can't remember what made me go with this company, but I knew what I wanted. Plenty of others stocked it. I know! I scrutinised every one!
I'm thinking it was the speedy delivery if my memory serves me correctly, because I had to be sure to receive it by a certain date.
No issues at all. Did everything they said they would.

February 12, 2026
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Rated 5 out of 5 stars

I ordered a rucksack for my husband

I ordered a rucksack for my husband. Flawless quality, fantastic sale prices and great customer service by way of communicating and confirming of every step of the sales process. Item arrived promptly and was well received. Highly recommend Swiss-Store.

January 8, 2026
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Rated 2 out of 5 stars

Incorrect buckle supplied

I ordered a new strap with polished buckle. A brushed buckle was supplied. All the paperwork stated a polished buckle but the item was incorrect. Nevertheless, to avoid returning the item, I have kept the new strap.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Personalised Swiss Army Knife

Ordered this as a Christmas present for my daughter to give to her dad, the man who has everything! He absolutely loved it!! Beautiful personalised and of course, exceptional quality. It arrived really quickly too. Thank you so much for a fantastic gift! Wish I could ad a photo!!

December 25, 2025
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Rated 1 out of 5 stars

Terrible customer service

Swiss Store is incapable of despatching an item I ordered and have paid for. I ordered it five days age, was sent a despatch email but they've since confirmed that it wasn't sent. So they said they'd send it yesterday, but they haven't. I'll never order from them again.
I've looked into Swiss Store and it's owned by a web of companies (Outdoor365 Ltd, which is owned by Online365 Ltd, all linked to one guy from Watford - all seems questionable)

January 4, 2026
Unprompted review

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