Swisstool Reviews 897

It was so easy to order and have the printing on was great as I had just lost my original knife after 30+ years service.

Good website, easy to order and prompt delivery.

Good range available at very reasonable. Prices

Easy too purchase

apparently my order was shipped with their "super saver" option which does not provide tracking of any sort and my order never arrived. It is now past the time frame specified so I did what it said on the site and contacted them via email hoping to get something sorted but i've still not had a reply, not even to acknowledge my query so i guess i will have to contact my bank for a chargeback.

Paid but item never received. Received an email stating item had been shipped but a month later and no item. All emails sent are ignored.

Never received my item, bought more than 1 month, sending many emails and NO reply at all.

They have my money and no item.

DO NO USE THIS SHOP

I do not recommend this company.Poor customer service. I accidentally ordered the wrong model and wanted to exchange it for another one or return it. I sent emails and called, but there is no response. I can't return or exchange anything. No communication whatsoever. No replies from messages, emails, or telephone calls.

Dreadful. No communication whatsoever. No replies from messages, emails or telephone calls. No acknowledgment of sale and I had to request a chargeback from my bank to reimburse the payment. AVOID AVOID AVOID.

Wanted an exchange or a refund. No details on website how to arrange this except to contact them. No reply to phone or email despite numerous attempts. Customer service 0!!

I ordered a camper ultra for my partner for their birthday, as they’re an avid camper. As it came earlier than expected I didn’t have the chance to check it within the given timeframe which might’ve been short but still I am aware that that was on me. On my partners birthday I noticed very quickly that the knife did not come with any of the ordered features. I had paid £50 for my order and noticed I was sent the regular, standard knife which was worth around £20. I thought it wouldn’t hurt to reach out to them anyways, especially considering the mistake was made on their part and the difference in worth seemed quite significant. I didn’t even expect much, but a reply would’ve been nice. I have contacted them more than 5 weeks ago now, and to this day have not received a reply. I do understand that I should’ve organized for someone else to check the delivery when I wasn’t available, but in the end I did not receive what I paid for and instead of just apologizing I was merely ignored. I wouldn’t order from this store again and to be honest I am just very disappointed.

Ordered a knife from them. I received a shipping notification but no delivery was received. I have emailed them numerous times and received no response. Appalling customer service and I will be contacting my credit card card to get them to pursue a refund.

I ordered a handyman Swiss knife but didn’t receive an acknowledgement email to confirm. I left it a few days to see if it was going to be delivered but when it didn’t I contacted customer services by phone. Steven was very helpful and asked if I’d had an error with paying. I said I initially had but then my Apple Pay went through. He thought this had been an error and it didn’t trigger an invoice. He said he would get the knife sent out that day and it arrived two days later.

Ordered three swiss army knives. Each one engraved. Delivery was very quick. Customer service excellent. The engraving was professionally finished. Would highly recommend

Ordered knife, received two emails : 1. Order confirmed
2. Order sent
And no more sigh of the shop. Nothing ever came, no tracking, nothing. Already sent them 4 e-mails, no answer, no customer support. I feel scammed. Hoping they will contact me to explain.

Personalized Knife ordered Friday AM and arrived by Royal Mail tracked on Monday AM. Excellent service !

I wrongfully ordered a small spring for my SAK Scissors (not thinking there are different sizes). I had the part delivered and obviously it didn't fit. So I phoned swisstools and they were quick to help sort my problem out even though it was my fault. I am still waiting for the replacement part but the wrong part that I ordered seems of very high quality.

An item was missing from the order, and they've repeatedly ignored attempts to contact them about it, both via the contact form on their website and by direct email.

Fast delivery next buissnes day everything was delivered in prestigious condition might not be the cheapest but you paying for quality

I recently picked up a Fieldmaster Swiss Army Knife from Swisstool, and I couldn't be happier with the whole experience. The level of customisation on offer is genuinely impressive—being able to choose different coloured scales, add a sharpening stone, and even go for the “ultra” upgrade really made the difference. I went with the classic red because I love that timeless Swiss Army Knife look, and added the ballpoint pen and stainless steel pin, which make it feel like the perfect everyday carry for me.

The knife arrived quickly, shipping was prompt and on time, and it came really well packaged. The blades were paper-sharp right out of the box, which was a great first impression. Everything felt smooth and professional from start to finish.

This is my first Swiss Army Knife, and I absolutely feel I made the right choice. Swisstool offers more options than Victorinox in many cases, and it’s great knowing there’s a reliable place I can return to for accessories or replacements if needed.

Great value, great service, great product. I’ll definitely be back and will recommend them to anyone looking for a SAK!