Swiss Chalet Reviews 414

When doing a take out order the fries were totally disgusting not edible atvall

Swiss chalet on Appleby line Burlington and the Corporate office have TERRIBLE CUSTOMER SERVICE DON'T USE THEM

We ordered the Family meal takeout from Swiss Chalet Belleville yesterday and parts of the meal were terrible.
Notably, the salad was not green but white and brown, which must have been the dregs from the previous Day. Similarly, the fries and baked potato were old and tired. Swiss Chalet usually provides a decent meal but not yesterday.

Beef dinner delivery order arrived in Swiss Chalet paper bag wrapping taped as with Swiss Chalet security and provided a tip.

No Swiss Chalet warmer bag. Beef was cool and cold when finished. I like Swiss Chalet unfortunately a delivery order comes from Swiss Chalet designate not preference.

Complaint # TOO MANY

1455 Dundas Steet East Mississauga restaurant.

This place used to be my go to.over 40 years of the very best,and then trudeaus importation of INDIA to Canada has happened.These people know absolutely NOTHING about Canada and it shows in every place you go to now.The food is absolutely disgusting now

The chicken was very salty today,I couldn’t eat it ,made a complaint to kimani .

We ordered takeout today from Swiss Chalet, Woodlawn Rd., Guelph On. The chicken legs were scrawny and dried out, even the skin was adhered to the dry chicken. The fries were overcooked and dry. I felt we get yesterday's chicken because it could not be considered fresh. The price has gone up way too much and the quality is very poor.

I ordered Swiss Chalet honey garlic wings last night and what arrived can be best described as fossils. 80% of the wing was like a hardened sap and pebble coating. If you are lucky you may find a trace of overfried chicken jerkie on the bone. It seems more and more restaurants these days have dropped their quality in favour of profits. I think I will donate the wings to our local paleontology location for fossil study.

Great service! Good food! Excellent Sangrias! Great place to spend time with friends!

Had a great time. The meal and service was awesome!
Justine was super!

Everything some parts of order not there and no sides or utensil. This happens all the time at the store on Stavenger DriveNL.

Swiss Chalet Belleville! Thought I would give them another try after the last horrendous time. I had to wait almost a hour for that order. This time I ordered online with a scheduled pick up time. Well needless to say, this will be my last time that I order from there. I ended up waiting 15 minutes after my scheduled time. While waiting for my order I watched someone (who I found out) had a later pick up time than mine, get their order before me. I asked the cashier when mine would be coming and all she could do was shrug her shoulders and smile at me. After receiving my order, the food was not worth waiting for. The fries were cold and most of the skin was missing on the chicken. If you want a good hot meal, don’t order takeout from here.This’ll be the last time ordering from Swiss Chalet.

Long list. Probably won’t get it all.

My son - ordered the spring roll appetizer, and the 12 wing dinner.
I didn’t look at his menu. The waitress told me it didn’t include fries so I ordered some. Later I learned it indeed is supposed to have fries. And coleslaw as well as veggies. . He didn’t get coleslaw either.
After we were informed there were no spring rolls. Fine life happens. I didn’t know she meant instead of the wing dinner. she brought him a plate with 5 wings. I told her he ordered the 12 wing dinner, so she brought out 10 more?? Why?

Me-I have celiac disease so I asked if the fries are fried separately from breaded products like some places do. She didn’t know so I said I would order baked potato, but if the fries are safe please change my order to fries.
She came and told me the fries were safe but since she already ordered the potato it was too late to get fries and I could share with my son. (6.5’ 24 year old farm hand needs to share fries?) at that point he hadn’t got his wings yet.

—amazing she got our drinks right.

— I got the bill on which they charged for the spring rolls. I paid before I read the receipt.

— I was given by the manager a refund for the spring rolls plus tax and was told 10 chicken wings plus fries cost the same as the chicken wing dinner so I would get no further refund.

I don’t know what I should expect. I did not want to make a scene in front of customers. We eat at swiss chalet every where we go because of my celiac disease, and have never been treated this way.

My order was just under 80. I think his dinner, or even mine too, since I didn’t get the fries, should have been free or discounted at least.

The server was friendly. I won’t fault her with slow service as there were not enough serving staff for the number of customers.

But to get so much wrong is unbelievable.
If I could rate no stars I would.

We were on our way to Ottawa and stopped by at Swiss Chalet, Brockville. Ms. Beth B served us and we were very much impressed with her excellent services.
Very friendly, polite and professional
Food was great and chicken was very moist
This is our second time and hope to continue having our dinner when we plan to go to Ottawa

Thank you once again and way to go!

Riyaz Essa, Toronto

I thought I would be proactive and go directly to the store in Lindsay ON to place orders (early by 3 hours) for Father's Day dinner that I was hosting. I figured they'd be busy so I thought I'd beat the rush. Firstly, they wouldn't let me do that. Then I called the store at 4:30 pm. The store told me there was no chicken left for dinners. I am now stuck with 6 people for dinner and no meals. This has happened before. It will not happen again as I refuse to order from Swiss Chalet ever again.

Went for the rib and chicken fest what a joke. The chicken leg was the size of my baby finger and the 4 bone ribs were even smaller. The chicken was over cooked and as hard as a rock. Maybe got 2 ounces of meat combined. The server was excellent though there was no one in the restaurant. Great service horrible food. The server told me that there is new owners, and you can sure tell I will never go back.

I went to Swiss Chalet in Ancaster and was served by Hannah. She provided great service. She was friendly and professional.

went to 735 Wonderland Rd N, London location Thurs June 1, 2023 & ordered the special chicken & ribs dinner for each of us. The ribs were tough & had no flavour except for the maple bbq sauce that was washed over the top. Definitely not fall off the bone. Waste of $50, I can prepare the frozen ones from Costco & actually have a good dinner.

Thursday June 1, 2023, 4:08pm pickup through the
drive thru. Service was very good with very friendly staff at the Innisfil location of Swiss Chalet and Harvey's shoppe. Picked up a Chicken & Rib special dinner. Then I arrived home and dished out the food it was cold, ribs were overcooked to the point of having very little edible meat on the bones. Baked potato was dry like it was yesterday's extras. Skin was not cooked on the chicken. I was very disappointed with the comparison of the meal I bought and how it appears on the commercials.

For some reason the location in my area doesnt have double leg anymore. But i can get 2 quarter dinners. Unreal! Not ordering swiss chalet anymore