The Sales team went above and beyond to ensure that we had the UK area code that we needed to match our address. The sign up was easy to do and the line was active immediately after payment and downl... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Zoe from Switchboard was incredibly quick and efficient in setting up my phone lines exactly the way I needed them. She also handled the personal prompts seamlessly. Having the softphones and app has... See more
Katie has on more than one occasion talked me through things, holding my hand every step of the way. Always happy to help this technophobe and cheerfully goes above and beyond. An absolute superstar!... See more
Have used them to supply our trading phone number since 2014 - being able to divert calls and open/close the lines has been phenomenally useful. Rarely - if ever - have we had any issues and when n... See more
Company details
Written by the company
SwitchboardFREE is one of the largest providers of business phone numbers and VoIP systems in the UK, helping over 95,000 customers access low-cost, professional business phone systems while ensuring they never miss a call. It offers a dedicated UK support team, no long-term contract with just a 90-day initial term, and the flexibility to cancel anytime with only a 30-day notice period. Customers benefit from excellent UK customer service and an easy cancellation process—simply provide 30 days’ notice, clear any outstanding bills, and confirm security details, and that’s it!
Contact info
Sea Lake Road, Lowestoft, Suffolk, , NR32 3LQ, Lowestoft, United Kingdom
- 02031891213
- support@switchboardfree.co.uk
- switchboardfree.co.uk
4.2
Great
489 reviews
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Replied to 50% of negative reviews
Typically replies within 2 weeks
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We've recently started with Switchboard…
We've recently started with Switchboard free and so far everything has been smooth and easy. Customer care is easy to get hold of for any questions and the staff are polite and friendly (and happy at work) which counts for a lot when it comes to knowing you're in good hands
January 8, 2025
Reply from SwitchboardFREE VoIP Phone Systems
Thank you so much for your kind words, Stephen! We're thrilled to hear that your experience with SwitchboardFREE has been smooth and that our customer care team has made such a positive impression. Our staff truly takes pride in what they do, and it's great to know that their friendliness and approachability have stood out to you. If you ever need assistance or have any questions in the future, don't hesitate to reach out—we're always here to help!
Kind regards,
The SwitchboardFREE team
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This site is misleading
This site is misleading. Signed up for £5 a month and was billed £47.95
No response to customer service emails. AVOID
January 14, 2025
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify.
When signing up for our services online, the 0800 number package is advertised as 99p for the first month and £15 per month thereafter. Additionally, the call recording feature was activated, which is an optional add-on costing £14.96 per month. Once you let us know it wasn’t required, we promptly refunded the charges for this feature.
To further assist, we’ve also waived our standard 90-day term and allowed your account to be closed early. Our team has been in touch to resolve this matter and ensure you’re satisfied with the outcome.
If you’d like to discuss this further, feel free to reach out at 0203 189 1213.
Kind regards,
The SwitchboardFREE team.
This has got to be the most unfit for…
This has got to be the most unfit for purpose service I've ever used. Had to contact them at the beginning as no calls were coming through, it worked for a day then reverted back to the app failing to notify me of incoming calls. Very very poor.
January 8, 2025
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for sharing your experience with us. We’re genuinely sorry to hear that you’ve faced issues with our service. As soon as we were made aware of the problem, our support team reached out to assist and offered to spend time troubleshooting the issue with you. We’re confident we could have resolved any challenges you faced, and we also offered to go over specific settings to optimise your callers' experience.
We understand that you chose not to take up our support offer, and to ensure your satisfaction, we waived the standard 30-day cancellation term for you.
We’re committed to improving our service and support, and we appreciate your feedback, which helps us identify areas to work on. Should you wish to discuss this further or need assistance in the future, we’d be happy to help.
Kind regards,
The SwitchboardFREE team
I've been a "customer" for years
I've been a "customer" for years, but am still wondering apart from their 08XX numbers, which are provided free but cost a bomb to call. What is *FREE* and good about this service.
As I'd seen some info about 08 numbers changing to 03 and not seeing them offered, stopped using the 08 service. Oh and if your wondering who I am, I'm the guy you called at a funeral on my mobile and you didn't call the 0844/0843 number, which would have connected you to someone expecting the call and wasn't expecting the call during a funeral at a church with crap mobile signal.
Have read through the comments and noticed the cancellation policy which wasn't there when I signed up seems to be moving from 30 to 60 to 90 days, yet from what I remember you sign up with a tickbox and I remember signing up for something that was by default and no opt out
December 23, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for sharing your feedback. We sincerely apologise for the call you received during a funeral. We were unaware of the circumstances, and had we known, we would never have called at such a sensitive time.
We would like to clarify that we always contact our customers on the number listed on their account, not their SwitchboardFREE number. This ensures we are speaking directly to the account holder and helps avoid any potential inbound charges for the customer.
We cannot find any record of you having reached out to us regarding any concerns. We would welcome the opportunity to discuss and resolve any issues you may have. Please feel free to give us a call on 0203 189 1213, and we’ll do our best to assist you.
Regarding the cancellation policy, we’d like to clarify that our policy actually changed from 90 days to 30 days to make the process more customer-friendly. If you have any questions or concerns about this, we’d be happy to provide further explanation and ensure everything is clear.
Kind regards,
The SwitchboardFREE team
Very pleased how easy it is and hassle…
Very pleased how easy it is and hassle free I get notifications through email if I miss a call, brilliant customer service as well and now my business looks better having a land line number and great price per month 😀
November 25, 2024
Reply from SwitchboardFREE VoIP Phone Systems
Thank you so much for your lovely review, Jamie! 😊 We're thrilled to hear that you're enjoying the hassle-free experience and finding the email notifications helpful for missed calls. It's great to know that your business is benefitting from having a landline number. We'll be sure to pass on your kind words about our customer service to the team – they'll be over the moon!
Best wishes,
The SwitchboardFREE Team 🌟
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Katie was amazing
Katie was amazing, resolved my issue immediately cheerfully and politely!
Definitely recommend this service . . best customer service I have received in years . . simple, hassle free.
December 2, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for such a glowing review! We’re delighted to hear that Katie provided you with outstanding service and resolved your issue so quickly and cheerfully. It’s wonderful to know we made things simple and hassle-free for you—that’s exactly what we aim for!
Your recommendation means the world to us. If there’s anything else we can do for you, please don’t hesitate to get in touch.
Best wishes,
The SwitchboardFREE Team
Katie at Switchboard
Katie at Switchboard was a great help. I enquired about different option for phones for our office and what would work best for us and Katie kept me right with options and prices.
Once we received our handsfree phone, Katie helped me set it up with the different departments which was no issue at all and was up and working in no time.
A great help and was great customer service. Thank you Katie!
November 29, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for your fantastic review! We’re so glad to hear that Katie was able to assist you in finding the best phone solution for your office and getting everything set up seamlessly. Providing helpful and efficient support is what we strive for, and it’s wonderful to know Katie made the process smooth and stress-free for you.
If there’s anything else you need in the future, don’t hesitate to reach out—we’re always happy to help!
Best wishes,
The SwitchboardFREE Team
Great customer service and support
Great customer service and support. Calls answered quickly and effectively
October 28, 2024
Reply from SwitchboardFREE VoIP Phone Systems
Thank you so much for your kind words, Kevin! We’re thrilled to hear that you found our customer service and support quick and effective. Providing excellent service is something we take great pride in, so it’s always wonderful to know we’ve hit the mark.
If there’s anything else we can assist you with, don’t hesitate to get in touch!
Best wishes,
The SwitchboardFREE Team
Spoke to Katie Sweeney this afternoon…
Spoke to Katie Sweeney this afternoon regarding an account issue, she dealt with it professionally and promptly an absolute credit to your company.
November 12, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you so much for your kind words, Peter! We're thrilled to hear that Katie was able to assist you with your account issue in a professional and timely manner. We’re proud to have team members like Katie who go above and beyond for our customers.
If you have any more questions or need further assistance, we're always here to help!
Best wishes
The SwitchboardFREE team
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Have had to ring customer support for…
Have had to ring customer support for help 3 times. Call answered quickly and been resolved quickly. Spoke to Laura yesterday and she was very polite and efficient. Great customer service. Thank you
November 8, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that our customer support team was able to assist you promptly on each occasion.
It’s wonderful to know that Laura made a positive impression with her polite and efficient service. We take great pride in providing the best support possible and your kind words are truly appreciated by the whole team.
Best wishes,
The SwitchboardFREE team
Really easy friendly quick to sort out…
Really easy friendly quick to sort out my phone divert needs ..good business would recommend
Regards
Clyde
October 30, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you so much for your kind words, Clyde! We're thrilled to hear that our team was able to quickly and easily meet your phone divert needs. It means a lot to us that you’d recommend SwitchboardFREE to others!
If you ever need further assistance, don't hesitate to reach out.
Best wishes,
The SwitchboardFREE team
Terrible customer service avoid at all…
Terrible customer service avoid at all costs , after having an enquiry about their services I received a call from one of their customer service representative if I need any assistance, going through the details she sent me a link to review and make the payment if I want to have the service, Few hours later I received another phone call from Collection department demanding payment overdue ;))) . The following day I received emails saying that if don’t make payment they will pass to debt collectors , this is happening within few hours not even having any services active , avoid this company at all cost .
October 24, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Dear Railean,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience didn’t meet your expectations.
I can see that you went through your signup with one of our dedicated sales team over the phone and you requested she send you a payment link as opposed to paying over the phone. We do not offer free trials, so payment is required at the start of the contract. Leading on from that we have sent automatic reminders via text and email.
Our support team reached out to ensure you had all the information needed and to discuss payment options. We understand you asked to keep the account open initially, even without payment details. Of course, at any point, you’re welcome to let us know if you prefer not to continue, and we’ll close the account accordingly.
It appears you chose to close your account during your last conversation with our support team, which is of course absolutely fine and was completed immediately.
We’re currently reviewing our payment request processes to ensure all communications are clear and relevant to our customers.
Best wishes,
The SwitchboardFREE team
We have been a customer of SwitchBoard…
We have been a customer of SwitchBoard Free for nearly a year now. I recently contacted them to add an additional user/ phone to our contract and found Laura on the online chat be to incredibly helpful in answering my queries.
October 17, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for being a valued customer for nearly a year!
We're so pleased to hear that Laura was able to assist you with adding an additional user to your contract. We'll be sure to share your kind words to her.
If you need any more help in the future, don’t hesitate to reach out!
Best wishes
The SwitchboardFREE team
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Super easy and simple process to get…
Super easy and simple process to get setup. Went live on the agreed date and time. A couple of minor queries responded to and resolved immediately.
October 16, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you so much for your kind review! We’re delighted to hear that you found the setup process easy and smooth, and that our team was able to address your queries quickly.
If you have any more questions or need further assistance, we're always here to help!
Best wishes
The SwitchboardFREE team
Superb!
Superb!
Have used the system for 6 months now.
Works perfectly on my mobile and pc.
Even works abroad!
Seamless and friendly customer services.
October 11, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you so much for your fantastic review! We're thrilled to hear that you've had such a positive experience with SwitchboardFREE over the past six months. It’s great to know that our service has been working seamlessly for you on both mobile and PC, even while abroad! We pride ourselves on providing friendly and helpful customer service, so it’s wonderful to hear that it made a difference for you.
If you ever need any assistance or have feedback, feel free to reach out. Thanks again for your support!
Best wishes,
The SwitchboardFREE team
Fantastic Service
Great service from Laura and the team at SwitchboardFree. Set up within 10 minutes and on-hand support that answered our questions promptly and guided us through the process effectively.
October 7, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for your fantastic review, Craig! We're delighted to hear that Laura and the team were able to provide you with quick setup and effective support. It's our goal to ensure a smooth experience for all our customers, and we appreciate your recognition of our efforts. If you have any more questions or need assistance in the future, don’t hesitate to reach out!
Best wishes,
The SwitchboardFREE team
Outstanding customer service
Have been with Switchboard free for a few years now and their customer service is outstanding. Any questions or queries we have get sorted asap and with a smile on there face. Always recommend to anyone looking for a volp phone
October 7, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for your amazing feedback! We're so pleased to hear that you've had a great experience with SwitchboardFREE over the years. Providing outstanding customer service is what we strive for, and it's wonderful to know that we've met your expectations. We truly appreciate your recommendation and look forward to continuing to support you!
Best wishes,
The SwitchboardFREE team
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Katie was super friendly and resolved…
Katie was super friendly and resolved the issue with no problems and sorted any issues I had out. Great service!
September 23, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you so much for your lovely review! We're thrilled to hear that Katie was able to assist you and provide great service. We'll be sure to pass on your kind words to her. If you need any further help, feel free to reach out to us anytime. 😊
Best wishes,
The SwitchboardFREE team
Terrible Experience
Terrible Experience - Still Charging After Cancellation
I signed up for Switchboard's free VoIP service, but after a while, I decided it wasn't for me. I emailed them *months ago* to cancel my plan, thinking that would be the end of it. Unfortunately, they completely ignored my request. Not only are they *still charging me*, but now I'm receiving **debt recovery letters** for a service I no longer use or want! This is completely unacceptable. Their customer service is either incompetent or they’re just trying to squeeze money out of people who have clearly canceled.
Stay away from this company – they make canceling impossible, and their billing practices are shady at best. Avoid this nightmare!
September 20, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Dear Ahsan,
We appreciate your feedback and are sorry to hear about your experience. Our goal is to provide a seamless process for all customers, including those who wish to cancel their service. We’d like to clarify the situation regarding your account.
We received your email on 7th August requesting to cancel the service, and we responded on the same day, confirming we were happy to process the cancellation. However, we informed you that there was an outstanding balance from July, which needed to be settled in order to close your account.
Despite our follow-up efforts, including sending emails, texts, and making calls, we did not receive any further response regarding the outstanding payment.
Unfortunately, as a result of the unpaid balance and lack of communication, the account was escalated to our debt recovery team.
We understand that this situation has been frustrating, but we encourage you to get in touch with our team so that we can resolve the matter and prevent further complications.
We are always here to help and ensure that your concerns are addressed fairly. Please contact us at support@switchboardfree.co.uk or phone 0203 189 1213 so we can assist you further.
Kind regards,
The Switchboard Team
Kate was exceptionally helpful and…
Kate was exceptionally helpful and knowledgeable and sorted out our issues in no time, no fuss and gave us tuition at the same time, she is a credit to the company
September 19, 2024
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you so much for your kind words! We're thrilled to hear that Kate was able to assist you efficiently and provide valuable guidance along the way. We’re very proud to have her on our team, and it’s wonderful to know she made such a positive impact on your experience.
If you ever need further assistance, don’t hesitate to reach out—we’re always here to help!
Best wishes,
The SwitchboardFREE team
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