Switcheroo Reviews

422

•

3.9

Price Comparison Site

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and friendly approach. The service is frequently described as efficient and easy, with many appreciating the smooth process of finding better deals and switching providers, often resulting in significant cost savings and improved services. However, some customers also noted issues with contact and communication. Some experienced delays in calls or follow-ups, while others reported unsolicited or persistent calls, even after requesting removal. A few reviewers mentioned poor communication, including being told issues were resolved when they were not, or encountering unhelpful staff and concerning emails.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, politeness, and... See more

Service

People report positive experiences with service, often highlighting the ease and efficiency of the process... See more

Price

Consumers find price to be ambiguous, with many reporting significant cost savings on services like Wi-Fi,... See more

Customer service

Customers had positive experiences with customer service, often describing it as excellent, top-notch, and... See more

Customer communications

Users describe ambiguous interactions with contact, with some reporting positive experiences where a utility... See more

Reviews shaping this summary

I inadvertantly registered my email address with them. I used their contact form from their website asking to be removed. Email response within minutes saying my email had been removed. Impressed wi... See more

Company replied

It seems that when you ask Switcheroo to find a better deal for electricity, it costs you nothing, and the next thing that happens is a supplier contacts you directly - presumably the one with the bes... See more

Was a missunderstanding thought was been contacted by a scammer & not british gas contacted british gas & the missundersatnding has been resolved is better price energy to fit my budget due to unforta... See more

I wanted a better deal on my gas electric as iam with OVO they are expensive.so got a text off switcharoo saying they found better deals .so gave my details and 90sec later British gas phoned .and... See more

Company replied

Company details

Price Comparison Site

Written by the company

The smarter way to save on all of your home bills. No longer do you need to trawl the internet to find the very best energy, broadband and mobile deals, we have them all under one roof! Save hundreds per year by comparing our deals today.

Contact info

3.9

Great

422 reviews

5-star

4-star

3-star

2-star

1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 1 month

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74 reviews in the last 12 months

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Merged reviews and profileRead more

This profile was merged with one or more other Trustpilot profiles belonging to this company. Some reviews shown here were originally from another profile, but now appear in one place.
Profiles can be merged for reasons such as identical domains, rebranding, or change in ownership. Read more

Feb 2, 2025

This service is helpful by assisting…

This service is helpful by assisting customers like myself with many different types of services where both customer and company are helping each other to save money

February 2, 2025

Unprompted review

Reply from Switcheroo

Feb 10, 2025

Dear Customer,

We really appreciate your kind words. It is great to hear you found the service helpful and that both customers and companies can benefit from the savings. Thanks for sharing your experience!

Best regards,
The Switcheroo Team

Jan 24, 2025

Super quick and easy to use

Super quick and easy to use, finding the best deals

January 24, 2025

Unprompted review

Reply from Switcheroo

Jan 30, 2025

Hi Claire,

We’re glad you found the process quick and easy! Helping you find the best deals without any hassle is what we’re here for. Thanks for your feedback!

Best regards,
The Switcheroo Team

Jan 23, 2025

Easy to use.

January 22, 2025

Unprompted review

Reply from Switcheroo

Jan 24, 2025

Dear Carol,

Thank you for the kind words! Glad you had a great experience.

Best regards,
The Switcheroo Team

Jan 22, 2025

Great

Great. Recommended

January 22, 2025

Unprompted review

Reply from Switcheroo

Jan 24, 2025

Dear Customer,

Thank you for the kind words and recommendation! We’re so glad you had a great experience.

Best regards,
The Switcheroo Team

Jan 21, 2025

Do not use their website!! Scam Callers

Do not use their website! Beware! If you put in your details, you will be bombarded with calls from all over the UK claiming they are from a ‘particular provider’. These are all scams! This company sell your details onto third parties. Within the past 24 hours I have had 5 calls from a number addressed in hull. I finally answered and found out it’s a scam. Do your due diligence people. It’s best to stick to reputable companies, this one is a big NO! Remove my details from your company records!

January 20, 2025

Unprompted review

Reply from Switcheroo

Jan 24, 2025

Dear Customer,

Thank you for bringing this to our attention. We want to assure you that Switcheroo is not a scam, and we take your concerns seriously. The calls you’ve received from the Hull number are from one of our trusted partners, who can provide an energy quote based on your request.

We apologise for any inconvenience caused and understand how frustrating this can be. If you’d prefer not to receive further calls, please email us at info@switcheroo.co.uk, and we will promptly process the removal of your details and resolve this matter.

We are here to help if you have any further concerns.

Best regards,
The Switcheroo Team

Jan 20, 2025

They sell your details to service providers. I just received a call from a life insurance company, nothing to do with what I used switcheroo for.

November 27, 2024

Unprompted review

Reply from Switcheroo

Dec 3, 2024

Hi Richard,

We’re sorry to hear this and take your concerns seriously. We only share details in accordance with our Privacy Policy. Please contact us at info@switcheroo.co.uk and we’ll investigate this further for you. Please let us know if we can do anything to help.

Best regards,
The Switcheroo Team

Nov 26, 2024

Site is easy to use and explains…

Site is easy to use and explains everything so you can understand

November 26, 2024

Unprompted review

Reply from Switcheroo

Dec 3, 2024

Hi Heather,

Thank you for your kind words! Making the process simple and straightforward is what we strive for!

Best regards,
The Switcheroo Team

Nov 26, 2024

Honestly very quick service

Honestly, filled in the form online and in less than 30 seconds companies were in touch! I have switched and savings myself over £60pm.

November 22, 2024

Unprompted review

Reply from Switcheroo

Dec 3, 2024

Hi Angela,

That’s fantastic to hear! We’re so glad the process was quick and seamless for you, and saving over £60 a month is an amazing result. Well done on making the switch!

Best regards,
The Switcheroo Team

Nov 21, 2024

November 3, 2024

Unprompted review

Reply from Switcheroo

Dec 3, 2024

Hi David,

Thank you! We’re glad you found the switch easy and had a great experience.

Best regards,
The Switcheroo Team

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