Switcheroo Reviews 

422
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and friendly approach. The service is frequently described as efficient and easy, with many appreciating the smooth process of finding better deals and switching providers, often resulting in significant cost savings and improved services. However, some customers also noted issues with contact and communication. Some experienced delays in calls or follow-ups, while others reported unsolicited or persistent calls, even after requesting removal. A few reviewers mentioned poor communication, including being told issues were resolved when they were not, or encountering unhelpful staff and concerning emails.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, politeness, and... See more

Service

People report positive experiences with service, often highlighting the ease and efficiency of the process... See more

Price

Consumers find price to be ambiguous, with many reporting significant cost savings on services like Wi-Fi,... See more

Customer service

Customers had positive experiences with customer service, often describing it as excellent, top-notch, and... See more

Customer communications

Users describe ambiguous interactions with contact, with some reporting positive experiences where a utility... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I inadvertantly registered my email address with them. I used their contact form from their website asking to be removed. Email response within minutes saying my email had been removed. Impressed wi... See more

Company replied

Rated 4 out of 5 stars

It seems that when you ask Switcheroo to find a better deal for electricity, it costs you nothing, and the next thing that happens is a supplier contacts you directly - presumably the one with the bes... See more

Rated 4 out of 5 stars

Was a missunderstanding thought was been contacted by a scammer & not british gas contacted british gas & the missundersatnding has been resolved is better price energy to fit my budget due to unforta... See more

Rated 4 out of 5 stars

I wanted a better deal on my gas electric as iam with OVO they are expensive.so got a text off switcharoo saying they found better deals .so gave my details and 90sec later British gas phoned .and... See more

Company replied


Company details

  1. Price Comparison Site

Written by the company

The smarter way to save on all of your home bills. No longer do you need to trawl the internet to find the very best energy, broadband and mobile deals, we have them all under one roof! Save hundreds per year by comparing our deals today.


Contact info

3.9

Great

TrustScore 4 out of 5

422 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(422)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Connects you with utility scammers.

Within minutes of registering on this site I got a call from a Glasgow number that a Google search revealed to be associated with a utility scam.

Update. I have been asked by TrustPilot / Switcheroo to elaborate on this review but I have nothing to add as this was my only experience with them and I will not be visiting them again. If my review is taken down this will indicate that the principles of TrustPilot have been undermined.

September 17, 2024
Unprompted review
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Rated 1 out of 5 stars

Site does not work

Site does not work
Gives wrong information to those who use electricity for heating using E7 electricity
Avoid. They seem to want to confuse customers. The results of searches for E7 tariffs also gives results for EV tariffs. This is confusing and unhelpful. Straight after using the switcheroo site I got a call from a mobile number claiming to be a switching site. They were rude and I had to hang up

July 12, 2024
Unprompted review
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Rated 5 out of 5 stars

Was with Scottish Power before the…

Was with Scottish Power before the gentleman I spoke to was,kind helpful polite and he understood me and I did hin. His Name is Callum asset to the company Scottish man lovely you need to give him a big Thank-you if not for callum I would not be swaping back but he gave me that great voice could nt say no and I am moving to Scotland to no need to change then. But please Thank him for me very professional with my disabilities too. Many thanks .

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

Look before you leap

Sms message received from switcheroo informing me of a new tariff offered by British Gas however eventually found a better deal with Scottish Power and which was even better.

June 20, 2024
Unprompted review

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