Switcheroo Reviews 

Very helpful

I received a couple of calls after I tried to do online comparison. I answered to give insight as to the reason of my enquiry. I explained that I couldn't answer the phone within working hours 9-6 and I was told that after 6 is not possible. That's fine as I repeatedly explained that I am not taking the broadband out anyway as it is in my partners name and she has all of the details (as mentioned, I was only looking to see what the average speeds in my area are). My morning has been plagued by meetings and I have received 5 missed calls between 11.33AM and 12.38PM. 3 of which were one after the other whilst I was hitting the red button as I was performing a presentation at that time. These calls are on private numbers as well and you receive no information through email or text as to who is calling with contact details to call back on when free. The way the sales-people approach 'customer contact' is poor. Offer the customer an opportunity to choose a suitable call back time or spread 3 calls out throughout the day as a maximum, 5 calls on a private number over the space of 65 minutes is poor. It's actually aggravated and embarrassed me.

It was a very good experience.

Ali was amazing with giving all the details professionally and precisely. Hopefully its going to be a better switch.

i have to wait a bit for the results but it was worth it

Great company. Saved me £396 on my energy bill this year.

Registered with their website th8nking they’d offer me electricity and gas price comparisons but they wouldn’t let me register without providing my mobile phone number. They then gave my phone number to their affiliate utility provider without my permission. Reported for GDPR violation.

Excellent financial support / help. Alex really knew industry pricing & standing charge rates for electricity and gas. Very patient, answering my questions and quoting existing energy company kw usage and pricing against better deals out there. Managed to save me loads on my standing charges by switching. Really enthused to get me the best deal explaining all the options fixed 1 yr or variables etc and helping me decide to switch. Great phone rapport, treated me like a human being rather than just another phonecall in his work day. Thank you so much.

Had a great call with a couple of their team, saved me a tonne on my bills, very polite and friendly and tailored it to me.

Dealt with Alex very professional and saved me loads on gas bill. Thanks Alex

I had an incredible experience with Switcheroo! Their professionalism and in-depth knowledge of the industry truly impressed me.

The team was not only informative but also highly knowledgeable about what options would work best in my neighborhood.

They guided me through the process, ensuring I got the best broadband package and phone deals available.

Thanks to their expertise, I'm now enjoying faster internet and saving money at the same time. I highly recommend their services to anyone looking to make a switch!

Kellie dealt with my query that has been going on for sometime now! In a nutshell, my existing utility company (i wont name names, but they rhyme with PDF... )have been messing about with estimates and annual usage, duplicate accounts, smart meters that only monitor 1 service, and have been hugely deceptive on how they have billed, offered 'discounts', and then by doing so created arrears on my account.

Finally these got resolved and i was able to switch. Kellie took on my query as the previous gentleman had since left (he was really lovely too)

She handled my queries really well, explained things clearly, and at no point pushed an option. She was open and clear with solutions, and together we whittled down the best option for my own circumstances, and i'm really pleased to say that i should now be saving a bucket! She was personable throughout, and i'm really grateful for her giving me as much time as she did.

Kelly from switcheroo was absolutely brilliant. Helped me get the best deal on the market, listened my situation and explained every offer and deal and discount i can get. Very very helpful and lovely person!

Made things very easy, very simple, very transparent.

Had a call from Reggie today, very professional and helpful. Feel like lots of pressure taken off me by switching energy company. Reggie explained in simple terms and that’s what the customer wants. Thank you Reggie

Great customer service by Kelly! Thank you

Hi,

It took a few minutes to find how to be removed it’s in the privacy doc I have had to remove the link details and @ sign :

Looking to opt out of contact? Click here to remove yourself: preferences.switcheroo.co.uk

Contact us at info (AT) switcheroo.co.uk

I just entered my email/ phone and hope to not get any spam.