I worked for this company for two weeks, the manager sexually assaulted me and I had to take them to tribunal just to get my wages. They actually get their staff to try and trick potential custom... See more
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I just wanted to take a moment to give a shoutout to Lee for his exceptional customer service. He was an absolute pleasure to deal with when shopping business phone service. I'm a small business owne... See more
Company replied
I just had a phone call regarding landline and broadband. Chloe who rang male was a very experienced and professional. She did explain everything clearly and also went through another services wh... See more
Company replied
Arranged a telephone conversation with Rudi Magill today at 12 O'clock. Rudi rang me at 12.00 on the dot, he was so lovely and informative, explained all my terms and conditions and everything that wo... See more
Company replied
Company details
- Telecommunications Service Provider
- Internet Provider
- Internet Service Provider
- Phone and Internet Service
Information provided by various external sources
Saving over 100,000 small UK businesses money on their business telecoms and energy for over 16 years. Unicom is the one provider, one bill, one solution to its customers. Unicom provides small businesses with outstanding value for money on business line rental and calls, broadband, mobile and energy services, supported by a dedicated team of UK customer service advisers.
Contact info
No. 1 Dovecote, Old Hall Road, M33 2GS, Manchester, United Kingdom
- 0161 465 6690
- info@switchingon.com
- switchingon.com
AVOID - very poor service received
I initially signed up for a telephone and broadband deal that seemed reasonable. I was promised seamless service, but that proved to be far from reality. On the day my service was supposed to go live, I encountered numerous issues. When I contacted customer support, they showed little interest in resolving my problems. It was one of the slowest and most frustrating customer support experiences I've ever had.
Only after numerous calls did they reluctantly agree to send me a replacement router. If you value your time, steer clear of this company. You'll be pulling your hair out when things go wrong.
Even worse is their dishonest pricing strategy. What seemed like a good deal at sign-up ended up costing me nearly double within less than a year due to their sneaky RPI increase calculations. My bill has skyrocketed, and I feel utterly deceived.
Do not be fooled by their initial offers – you will regret it.
July 6, 2024
Unprompted review
Reply from Unicom
Hi Sanmei,
Thank you for taking the time to leave a review for us. We are always looking for ways to improve our services so I'm grateful for your feedback.
I'm really sorry that you have not had a great experience with Clear Business and issues with the broadband service.
I have passed your review to the team dealing with your account and requested they are in touch with you again as soon as possible.
Chloe - Digital Team
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if you want to lost your number and…
if you want to lost your number and want to last year business welcome to unicom
June 29, 2024
Unprompted review
Reply from Unicom
Hi Muhammad,
I'm so sorry to hear that you have experienced issues with the phone line, I know how important this service is for the smooth running of your business.
I can see that our team are dealing with the issue at the moment and I have passed this review over to them. They will be in touch soon to discuss further and resolve.
Chloe - Digital Team
A very friendly gent called to update…
A very friendly gent called to update me regarding the company phone and upgrading that is due in future ;
Talked through our intentions and did not push any business in my face which i really respect ; when i need information ,moving forward i know it will be a friendly and easy conversation to have
June 18, 2024
Unprompted review
Reply from Unicom
Hi Cathy,
It's great to hear that you had positive experience.
Thanks for taking the time to leave a review.
Ryan
Digital Team
Rudi was helpful and patient without…
Rudi was helpful and patient without being pushy
June 12, 2024
Unprompted review
Reply from Unicom
Hi Janet,
Its great to hear that Rudi was very helpful and patient when speaking with you.
Chloe - Digital Team
This company is actually failing
This company is actually failing. They have changed their name to ClearBusiness to get away from the terrible reviews, but it is exactly the same.
There is no customer service at all. No phones, No emails that work.
They are fraudulently trying to stop me from switching by giving me different contract end dates on my bills and verbally and objecting from my new supplier taking over.
DO NOT USE UNDER ANY CIRCUMSTANCES
June 10, 2024
Unprompted review
Reply from Unicom
Hi Paul,
I'm really sorry to hear that you have had issues with the services leaving Clear Business, please let me look into this for you.
I am unable to locate an account using the information provided so have requested more info via Trustpilot. Once received, I am more than happy to review further.
Chloe - Digital Team
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Does anyone else have problems getting…
Does anyone else have problems getting Unicom to call them back? Unbelievable customer service- shockingly poor
June 10, 2024
Unprompted review
Reply from Unicom
Hi,
We always look to provide an excellent level of service, however I am disappointed to hear that we have fallen short on this occasion.
I have not been able to locate an account using the information provided so have requested more info via Trustpilot.
Once received, I am more than happy to help further.
Chloe - Digital Team
Reply from Unicom
Hi Oruc,
Thanks for your review.
Its great to hear that you have had a positive experience with Unicom.
Chloe - Digital Team
everything was explained clearly
May 30, 2024
Unprompted review
Reply from Unicom
Hi,
Thanks for your review.
Its great to hear that you have had a positive experience with Unicom.
Chloe - Digital Team
Reply from Unicom
Hi,
Thanks for your review.
Its great to hear that Chloe was very helpful and friendly.
Chloe - Digital Team
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GULSHAHBAZ
I want to give a big shoutout to Chloe for her outstanding service. She is incredibly nice and provided me with 5-star service. Her attention to detail, friendly attitude, and professionalism made my experience truly exceptional. Thank you, Chloe!
May 23, 2024
Unprompted review
Reply from Unicom
Hi Gulshabaz,
We love hearing feedback and it's great to hear that you had such an amazing experience wth Chloe.
Thanks for taking the time to leave a 5* review of Unicom.
Ryan
Digital Team
Had phone line cut off despite previous…
Had phone line cut off despite previous (attempted) communication that due to the account owner passing away, the account the direct debit was coming out of had been frozen. People that we have spoken to on the phone have shown incompetence with a lack of interest in helping sort the issue. Caused a lot unnecessary stress and upset at what is already a difficult time.
May 20, 2024
Unprompted review
Reply from Unicom
Hi Rebecca,
We always look to provide an excellent level of service, however I am disappointed to hear that we have fallen short on this occasion.
I am really sorry that you have had this experience at this already difficult time. Please let me look into this issue for you.
I have not been able to locate an account using the information provided so have requested more info via Trustpilot.
Once received, I am more than happy to help further.
Chloe - Digital Team
Zero service they just want to get ur…
Zero service they just want to get ur money this company it is a joke I wil not used any more I won't recommend to any one got a business they kept changing me for service that I didn't use since November and today they changed me £331 for cancelling the service that I didn't use
May 17, 2024
Unprompted review
Reply from Unicom
Hi Noureddine,
Thank you for taking the time to leave a review for us. We are always looking for ways to improve our services so I'm grateful for your feedback.
I am so sorry to hear of the experience you have had with Unicom. Please let me look into this for you.
I have passed your review onto the team who can help with this issue and requested they get in touch as soon as possible to discuss further.
Chloe - Digital Team
POLITE CONVERSATION FULLY EXPLAINED…
POLITE CONVERSATION FULLY EXPLAINED REASON FOR CALL NOT PUSHY AT ALL.
May 16, 2024
Unprompted review
Reply from Unicom
Hi,
Its great to see that the advisor you spoke was explained the process fully and was not pushy.
Chloe - Digital Team
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Carl was very helpful and friendly and…
Carl was very helpful and friendly and made the whole process very easy
May 15, 2024
Unprompted review
Reply from Unicom
Hi Susan,
I am pleased to see that Carl was very helpful, friendly and made the process very easy.
Chloe - Digital Team
Reply from Unicom
Hi,
Thanks for your review.
Its great to see that you have had a positive experience with Unicom.
Chloe - Digital Team
Clearly explained and simple
May 14, 2024
Unprompted review
Reply from Unicom
Hi Greg,
Thanks for your 5* review.
Its great to see that the advisor you spoke with was able to explain things clearly and kept things simple.
Chloe - Digital Team
Responses totally lacking!
When we first started with them they were a great supplier, but now terrible! None of the 'phone lines respond and it can take 2 weeks to get a reply to an e-mail. Not all things can be done on the portal!
May 13, 2024
Unprompted review
Reply from Unicom
Hi,
We always look to provide an excellent level of service, however I am disappointed to hear that we have fallen short on this occasion.
I am sorry that you have not been able to get in contact with us, I have passed your review onto our Customer Care team and requested they get in contact with you to discuss your query further.
Chloe - Digital Team
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Reply from Unicom
Hi Haulwen,
Its great to see you have had a positive experience with Unicom.
Chloe - Digital Team
Great customer service
Great customer service. Friendly, quick and efficient.
May 13, 2024
Unprompted review
Reply from Unicom
Hi Emily-Jane,
Thanks for your 5* review.
Its amazing to see that you received great customer service and the advisor was friendly, quick and efficient.
Chloe - Digital Team
!st bill was £365.24 when the contract…
1st bill was £365.24 when the contract stated £47.99 per shop (we have 2 x shops), this was after cutting our phone line off a week before the VOIP service went live so pretty terrible so far and I'm stuck with them for a few years and no one answers the phones!!!
May 10, 2024
Unprompted review
Reply from Unicom
Hi Darran,
I am really sorry to see you have had to leave another review for Unicom.
I can see that you have spoken with the team this morning and I have passed this review over to them.
Chloe - Digital Team
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