Simon, Micky and Rayan we were helpful to us. We bought our wardrobe but it came unassembled, we reached out to unicom just yesterday evening and it was all sorted by 10am today. Thanks to Micky and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I just wanted to take a moment to give a shoutout to Lee for his exceptional customer service. He was an absolute pleasure to deal with when shopping business phone service. I'm a small business owne... See more
Company replied
Absolutely terrible company. I am getting charged over a grand a month due to 'estimated readings', which they can make up arbitrarily. Each month my bill increases by a couple hundred pounds despit... See more
Company replied
I just had a phone call regarding landline and broadband. Chloe who rang male was a very experienced and professional. She did explain everything clearly and also went through another services wh... See more
Company replied
Company details
- Telecommunications Service Provider
- also in
- Internet Provider
- Internet Service Provider
- Phone and Internet Service
Information provided by various external sources
Saving over 100,000 small UK businesses money on their business telecoms and energy for over 16 years. Unicom is the one provider, one bill, one solution to its customers. Unicom provides small businesses with outstanding value for money on business line rental and calls, broadband, mobile and energy services, supported by a dedicated team of UK customer service advisers.
Contact info
No. 1 Dovecote, Old Hall Road, M33 2GS, Manchester, United Kingdom
- 0161 465 6690
- info@switchingon.com
- switchingon.com
3.5
Average
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very understanding of the situation
September 15, 2023
Unprompted review
Reply from Unicom
Hi,
Its great to see that you have found Unicom to be very understanding.
Chloe - Digital Team
Advertisement
Jade was lovely and very informative…
Jade was lovely and very informative about all products.
September 14, 2023
Unprompted review
Reply from Unicom
Hi Kirsty,
Its great to hear that Jade was lovely and informative about all products.
Chloe - Digital Team
Absolute nightmare to cancel a contract…
Absolute nightmare to cancel a contract for a business when i ceased trading.
September 14, 2023
Unprompted review
Reply from Unicom
Hi Dave,
Thank you for taking the time to leave a review for us. We are always looking for ways to improve our services so I'm grateful for your feedback.
I am sorry to hear of the issues regarding the cancellation of the services now you have ceased to trade, please let us look into this for you.
I have passed your review onto our team dealing with the account and someone should be in touch soon to discuss further.
Chloe - Digital Team
Rudi,was very helpful and made the…
Rudi,was very helpful and made the process very simple.
September 14, 2023
Unprompted review
Reply from Unicom
Hi Alastair,
Thanks for your 5* review.
Its great to see that Rudi was very helpful and made the process very simple.
Chloe - Digital Team
Change to digital phone line
Rudi was very helpful and made the whole process easy
September 13, 2023
Unprompted review
Reply from Unicom
Hi Peter,
Its great to see that Rudi was very helpful and made the whole process easy.
Chloe - Digital Team
Advertisement
As usual very happy with the Unicom…
As usual very happy with the Unicom team keeping me up to date on rates etc . i have been with Unicom for over 14 years and found them fantastic
September 13, 2023
Unprompted review
Reply from Unicom
Hi Louis,
Thanks for your 5* review.
I am so thrilled you have always been happy with Unicom after all this time.
Chloe - Digital Team
Helloo all i hope u will read my review…
Helloo all i hope u will read my review if u r bisines owner do not use this company at all i got a new pizza shop and got contract with them 1st of all the price dissscused in contract is not right its way up high. 2ndly once i come with them my EPOS stop working i keep calling them thy said thy will sort it out by they didnt do anything its a rubbish company if u call them they dont know wht to do they just do some checks and nothing work so do not go with this company at all totaly rubbish n waste of time
August 22, 2023
Unprompted review
Reply from Unicom
Hi Usman,
Thank you for taking the time to leave a review for us. We are always looking for ways to improve our services so I'm grateful for your feedback.
I am sorry to hear of the issues experienced with Unicom, please let me look into this for you.
I have tried to locate your account with your name but was unable to do so. I have requested more information from you. If you could reply with the account information, I will be happy to investigate this matter further for you.
Chloe - Digital Team
I just cannot recommend Unicom in any…
I just cannot recommend Unicom in any way, they’re more expensive than other providers and they offer less for the money. They also sign you up for excessively long contracts (3 years) and charge extortionate rates to leave a contract. I’m on a count down until I can remove my mother in law from their clutches next year, who quite clearly from listening to the recording, did not fully understand what the sales person was saying.
August 1, 2023
Unprompted review
Reply from Unicom
Hi Merryn,
Thank you for taking the time to leave a review for us. We are always looking for ways to improve our services so I'm grateful for your feedback.
I am sorry to hear of the issues experienced with Unicom, please let us look into this for you.
I have passed your review onto our team and someone should be in touch soon to discuss further.
Chloe - Digital Team
Louis Douglas was very helpful with…
Louis Douglas was very helpful with everything I need to done.
September 11, 2023
Unprompted review
Reply from Unicom
Hi Emma,
Thanks for your 5* review.
Its great to hear that Louis was very helpful with everything.
Chloe - Digital Team
Advertisement
Answered my questions & explained the…
Answered my questions & explained the switchover to the new cloud system.
September 11, 2023
Unprompted review
Reply from Unicom
Hi Richard,
Its great to hear that all your questions were answered and explained when discussing the new cloud system with our team.
Chloe - Digital Team
SOLD ME IMPROVED DIGITAL LINE FOR…
SOLD ME IMPROVED DIGITAL LINE FOR BROADBAND .INTERNET WENT DOWN FIRST WEEK .PATCHY SERVICE REGULAR.LAST WEEK WENT DOWN COMPLETELY,1& HALF HOURS ON PHONE WORKED FOR AFTERNOON WENT DOWN AGAIN .ANOTHER 1& A HALF HOURS ON PHONE COULD NOT FIX.NEXT DAY 2 HOURS ON PHONE STILL WONT WORK,WAITING 3 DAYS FOR ENGINEER TO CALL.WILL BE CANCELLING CONTRACT.
September 8, 2023
Unprompted review
Reply from Unicom
Hi Malcolm,
Thank you for taking the time to leave a review for us. We are always looking for ways to improve our services so I'm grateful for your feedback.
I am sorry to hear of the issues experienced with the internet services, I understand how important it is for the smooth running of your business.
I have passed your review onto our technical team and someone should be in touch soon to discuss further and resolve the issues.
Chloe - Digital Team
Arranged a telephone conversation with…
Arranged a telephone conversation with Rudi Magill today at 12 O'clock. Rudi rang me at 12.00 on the dot, he was so lovely and informative, explained all my terms and conditions and everything that would happen re my broadband installation. He even asked what I had planned for the weekend. I think he's an asset to unicom and made my broadband experience really pleasant.
September 8, 2023
Unprompted review
Reply from Unicom
Hi Claire,
I am thrilled to hear that Rudi was very helpful and informative when discussing your broadband installation.
Chloe - Digital Team
Plain speak
Plain speak. Called back on time. Never pushy. Very friendly service.
September 6, 2023
Unprompted review
Reply from Unicom
Hi Graham,
I am so pleased to see that you have had a great experience and received a friendly service.
Chloe - Digital Team
Advertisement
The Unicom staff member (James Clarke)…
The Unicom staff member (James Clarke) was extremely helpful in getting what we needed organised. Was sorted with relative ease and will hopefully give our business what we need.
September 6, 2023
Unprompted review
Reply from Unicom
Hi Darren,
Thanks for your 5* review.
Its good to see that you have had a positive experience with Unicom and that James was extremely helpful.
Chloe - Digital Team
Charlotte explained everything in great…
Charlotte explained everything in great detail, she was really helpful and answered all my questions, called me back when she said she would.
September 5, 2023
Unprompted review
Reply from Unicom
Hi Stuart,
I am thrilled to hear that Charlotte was really helpful and explained everything in detail while answering any questions fully.
Chloe - Digital Team
Spoke to Chloe she was super helpful
Spoke to Chloe she was super helpful. Very straight forward and went through each step with me.
September 6, 2023
Unprompted review
Reply from Unicom
Hi Jessica,
Its great to hear that Chloe was very helpful and straight forward.
Chloe - Digital Team
I spoke to Lee who was really helpful…
I spoke to Lee who was really helpful and not pushy. He explained the products and services that they offer and helped me choose the right package for my business.
September 5, 2023
Unprompted review
Reply from Unicom
Hi Dawn,
Thanks for taking the time to review Unicom 5*!
We are thrilled to hear that you had a positive experience with Lee and that we were able to supply a package that suited your needs.
Ryan - Digital Team
Advertisement
Nice experience
Nice experience, the guy came this morning John did an excellent work. Our bathroom looks brand new now.
September 5, 2023
Unprompted review
Reply from Unicom
Good morning Jinat,
Thanks for taking the time to leave a review of your recent experience with Unicom.
Ryan - Digital Team
She was nice and dealt with everything…
She was nice and dealt with everything patiently and looked out best for the customer
September 4, 2023
Unprompted review
Reply from Unicom
Hi,
Thanks for your 5* review.
Its great to see that you have had a positive experience with Unicom.
Chloe - Digital Team
Great customer service
The customer service operator, Chloe was very knowledgeable and offered me a great deal to stay with Unicom
September 4, 2023
Unprompted review
Reply from Unicom
Hi Vickie,
Its great to hear that you found Chloe to be very knowledgeable and she provided you with a great deal.
Chloe - Digital Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.