Sylvox Reviews 

508
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 329 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the durable products, noting the bright and clear picture that makes outdoor entertainment wonderful. People frequently highlight the exceptionally prompt and helpful customer support team when asking questions or setting up equipment. However, some customers also noted that their items unfortunately arrived damaged or cracked during shipping, requiring prompt replacements. A few people also mentioned experiencing initial difficulties reaching support by phone or facing delays before getting a response. Others expressed frustration regarding specific missing or non-working features that did not match the advertised product descriptions.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the impressive outdoor... See more

Customer service

Users describe positive interactions with customer service, frequently praising quick responses, helpful... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the sound, brightness, and picture are... See more

Staff

People report positive experiences with staff, frequently highlighting that representatives are extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product, recently purchased a 50’ outdoor TV. Awesome quality, picture and very easy setup! Fast shipping, received in 3 days! Dealt with Rebecca in Customer service, Very helpful with all my qu... See more

Rated 5 out of 5 stars

I recently purchased a 24 inch motorhome tv/DVD combo online from sylvox Australia and although i probably made some mistakes doing my order as I am new to online purchasing they we very helpful to... See more

Rated 5 out of 5 stars

Mistakenly I ordered a soundbar along with my 43 inch outdoor TV. I reached out to Sylvox and Ian promptly responded to my request to return the soundbar. He sent me instructions on the return proc... See more

Rated 5 out of 5 stars

Most companies today get things done ok. But then there are companies who separate themselves from everyone else and go the extra mile to become great. That is the case with Sylvox. A scenario happene... See more


Company details

Written by the company

Sylvox is a world leading full-scene TV brand. Our TVs allow users to enjoy the best viewing experience in various scenarios such as bathrooms, kitchens, outdoors, and RVs.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

508 reviews

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No recent history of asking for reviews

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4.5

All reviews

(508)

330 reviews in the last 12 months

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Rated 5 out of 5 stars

The tv exceeded our expectations

The tv exceeded our expectations. I had to ask the Sylvox customer service a question and they responded quickly and were more than helpful. My wife and I are very pleased with this product and experience with the company

October 26, 2026
Unprompted review
Rated 5 out of 5 stars

We love our outdoor TV

We love our outdoor TV! It syncs to all of our streaming services, so the only thing we needed was an outlet. It's perfect for our movie nights with our young daughters.

I was hesitant to spend that much money on something that could possibly break. We did have an issue with the picture not turning on after two months. However, I contacted costumer service, they responded immediately and are replacing our tv.

October 26, 2026
Unprompted review
Rated 5 out of 5 stars

I had this TV for around 3 yrs.

I had this TV for around 3 yrs.
The screen was cracked when I got it and they replaced it immediately.
I have had no issues till today.
You will never get a live customer service rep,always leave a message and they email or call back.

October 31, 2026
Unprompted review
Rated 5 out of 5 stars

The buying experience was easy and…

The buying experience was easy and great. The product of the TV and cabinet combo is also great. We love it so far. Even the customer support experience has been great. Recommend buying. The shipment was also professional and well packaged. Fast shipping too.

October 29, 2026
Unprompted review
Rated 5 out of 5 stars

Return Process

Purchased an outdoor tv from Sylvox for my deck. Really like it so far. Bought a ceiling mount separately, but realized after I ordered it that it didn't work on sloped ceilings. Contacted Sylvox and GERRY was able to help me get the mount returned (with free shipping!!!) and a refund issued very quickly. I appreciate the customer support that was provided.

October 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product - We use this professionally for our TV production company for studios and in the brightest of sunshine and the greatest of downpours - the screen is perfect

October 29, 2026
Unprompted review
Rated 5 out of 5 stars

Super helpful customer service

Super helpful customer service, always responsive. Our outdoor TV is amazing. Highly recommend!!! They have made our outdoor deck area a place where everyone gathers!

October 28, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service from Sylvox

Outstanding customer service from the Sylvox team! Gerry and Ian were responsive, helpful, and committed to making things right. They answered quickly and arranged a prompt replacement for my defective TV. I really appreciate how they stood behind their product and made customer satisfaction a priority. Thank you, Gerry, Ian, and the entire Sylvox support team, for a five-star experience!

October 27, 2026
Unprompted review
Rated 5 out of 5 stars

Sylvox TV excellent outdoors!

I recently bought a Sylvox TV for my patio area. Initially I was hesitant based on the price but after receiving the product the quality is very clear. The screen quality is excellent for outdoor conditions and the product is very robust which makes me feel confident of the longevity. Highly recommended!

October 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service when requesting TV replacement

Our new TV had some discoloration and a streak at the top of the screen. I reached out to the company to replace under the one year warranty, and they were extremely quick to respond and quick to get us a replacement. I was very worried this was going to be a cumbersome process so i had put it off for a few months, but they made it very easy and were extremely kind. Our new TV is perfect and we are very pleased with the quality and service this company provides!

October 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great Picture

I am really enjoying my new 65”TV from Sylvox. The picture is great and the set up has been east and seamless. I love the fact that I can enjoy the games next to my outdoor firepit especially sporting events.

October 25, 2026
Unprompted review
Rated 1 out of 5 stars

Worst tv experience ever

Worst tv experience ever! The tv completely blew out after 1 month. Terrible customer service. Email & voice mail only. Closed on weekends. 😳 No one ever calls back. Impossible to get them to arrange a pick up. I managed to talk to 1 person over 3 weeks, no one calls back. I disputed it thru my credit card. Don’t waste your time & $$$$.

October 4, 2026
Unprompted review
Rated 5 out of 5 stars

The Perfect Combo…

Received the TV worked well for month then failed. The Sylvox staff were most helpful and efficiently and immediatly replacing the TV, which now works perfectly. Had some questions about operation, emailed to support and received an answer inles than a day. Can't beat product or support.

October 24, 2026
Unprompted review
Rated 5 out of 5 stars

I use my TV as a menu Board

I use my TV as a menu Board, it serves great and outside lighting and I haven’t really had any issues with it in over two years but when I do, it’s very easy to get help and response time is very short.

October 23, 2026
Unprompted review
Rated 5 out of 5 stars

Overall Outstanding Quality

The quality of these outdoor waterproof TVs is absolutely amazing. I own two, a 65” and a 75”, and I rarely even cover them. Living in Miami, where the heat, humidity, and rain can be extreme, I can confidently say that their durability and resistance to the elements are truly impressive. Congratulations on making such an outstanding product and, just as importantly, for providing excellent customer service. Keep up the great work!

October 23, 2026
Unprompted review

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