Sylvox Reviews 211

Ian was most helpful with taking care of what they promised.

no response to call on late tv delivery and when tech paid by Slyvox came to house to install he said parts were not correct now in a a back and forth on who does what also called support800 number frequently no answer

The representative was professional and prompt.

We had a wonderful experience with the Sylvox team. Communication and customer service was top-notch. They worked hard to answer questions quickly and to make sure we had a stress free experience when purchasing, installing, and setting up our outdoor TV.

I recently purchased a 55” Sylvox TV & a motorized ceiling TV mount. Frustrated that delivery isn’t 3-5 days as noted when placing the order, Ian has been very helpful w/ providing most of the tracking numbers.

I recently purchased a Sylvox 32" Combi (built in DVD player), unfortunately, there was a problem when swithing the TV on (had to be several attempts to get a picture). I emailed Sylvox explaining the problem and had a reply from Sally asking for some pictures, then Sally informed me that another telly was en-route and she sent a returns label for the faulty set.
No drama's just great customer service. Thank you Sally for your prompt action and keeping me updated all of the way.

My neighbor purchased the 75” Sylvox outdoor Google TV and recommended it for my home. I was concerned because my backyard reno wasn’t complete and I feared that any malfunction may not be covered beyond 30’days. I was very happy with the easy set up and beautiful picture. Please do not forget to request the free cover when ordering. Customer service was gracious enough to deliver one despite my oversight. Thanks Sylvox!

I purchased a 55" to be delivered in 2 to 5 business days. I email IAN and asked when it might be delivered? IAN was very quick getting back to me with FED-EX tracking numbers that don't open. Still not sure when delivery will happen?

Ian solved my 'wrong region' dvd error in under 2 minutes. Excellent service.

Don’t use this company. I ordered a tv at the beginning of August and it didn’t turn up until I managed to contact them and tell them nothing had shipped. I then received a unit bug on unpacking found it was pre used and already broken. I am still trying to get a response from them to have it replaced. It’s the worst service ever. I just want my money back now. I see there is a 30 day money back statement
Maybe …. But if you can’t contact and they don’t pick up….
Anyway don’t use them

I had tv delivered back in May and it was stored in my garage while the backyard work was being completed. It took a couple of months until I was finally able to mount the tv up. To our surprise it wasn’t working properly. I immediately reached out to Ian that very swiftly helped me with a replacement to be sent my way.

I worked with Ian on an issue with the TV. Ian took care of it quickly, getting a new TV to our house to replace the first one that was delivered which had an issue with the screen.

I order the 54" and it delivered on time, it unfortunately arrived with a damaged screen and Sylvox replaced it quickly without a bunch of run around. surprising with the way typical businesses operate today. Also we love the TV!!!

Ian was very helpful when I ran into a problem with my new TV.
The issue has been resolved.
Thank you

The RV Smart TV/DVD combo came with the DVD set to Region 3 and I was unable to figure out how to play DVDs. I submitted a support ticket and within a few hours had a friendly, helpful response. It would be better if "pressing 8 five times" was in the online help, but the problem was resolved easily and quickly by Ian . The tv seems nifty for our camper/travels.

New tv failed replacement tv arranged within 48 hours
Service and support on point

Unfortunately our TV arrived with screen damage. Ian from customer service was quick to respond (didn't realize it went to my junk mail at first). After sending a few pictures of my damaged TV they sent one the same day to replace it. Very happy with the customer service and can't wait to use my new outdoor TV. Thank you Ian for going above and beyond for us!

Ian, the customer service representative we dealt with, was extremely responsive and professional.

I love my kitchen television. Easy to operate and the picture is great with internet connection. My customer service rep, Ian, was wonderful with helping me with a few problems concerning my order. I appreciated his help!! Definitely recommend!

Incredible communication & prompt replies regarding scheduling installation & obtaining a TV cover during a promotion. Ian my Customer Service rep is definitely a Pro! Thanks Sylvox team.