This is my first time buying from this site, and I was very worried, but all my worries turned out to be in vain. The delivery was fast, and the items were authentic. The customer service responded pr... See more
Company replied
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I saw many sold-out anywhere else products on this webshop with reasonable price. But the shop seems to be in Ukraine which is not in EU and operates in Czech? Anyway a not-known webshop to me. So I d... See more
Company replied
My husband kindly bought me a bag on that website, and it all went out smoothly 🙂 It was a « The Row » bag and that leather and color was sold out everywhere, so I’m super happy. 😊 The bag is exactl... See more
Company replied
I have been a loyal customer of Symbol for years, starting back when I lived in Ukraine. Now that I live abroad, I continue to shop with them online, and I couldn't be happier. While international shi... See more
Company replied
Company details
Written by the company
Symbol is an official retailer of high-end luxury brands. The company was founded in 1999 in Kharkiv, Ukraine. Symbol unites such world-famous brands as: Dolce&Gabbana, Brunello Cucinelli, Fendi, Balmain, Stefano Ricci, Bottega Veneta, Max Mara, David Koma, Off-White, Peserico, Santoni and many others, being an ambassador of comfortable and high-quality luxury shopping. Our mission is to guide you to the world of high fashion, style and up-to-date trends with ease and joy. Thus, our online store Symbol.fashion carefully selects the latest designers collections and all the most desirable styles of RTW, shoes and accessories from more than 300 global brands. You are free to create your unique outfits in a few clicks, choosing from over than 27,000 products available. All shipments to the countries of the European Union are carried out from the warehouse in the Czech Republic.
Contact info
V dolině 1515/1b, 10100, Praha, Czech Republic
- +420234715484
- customerservice@symbol.fashion
- symbol.fashion
4.2
Great
120 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I could have given it 5 stars if the…
I could have given it 5 stars if the product hadn't had any major defects. Aside from that, the delivery went very smoothly and the after-sales service was excellent
May 19, 2026
Unprompted review
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This is my first time buying from this…
This is my first time buying from this site, and I was very worried, but all my worries turned out to be in vain. The delivery was fast, and the items were authentic. The customer service responded promptly to any silly questions. I will continue to use this service; it's on par with the well-known giants.
June 5, 2026
Unprompted review
Reply from Symbol
Dear Volha Haponenka,
Thank you so much for your kind review!
We are delighted to hear that your first experience with us exceeded your expectations. We understand that trying a new online store can sometimes feel uncertain, so it means a lot to know that your concerns were quickly put to rest.
We're pleased that you were satisfied with the delivery, the authenticity of the products, and the support provided by our customer service team. We always strive to respond promptly and helpfully to every question, no matter how big or small.
Thank you for your trust and support. We look forward to serving you again in the future!
Not sure if this webshop is indeed legit?
I saw many sold-out anywhere else products on this webshop with reasonable price. But the shop seems to be in Ukraine which is not in EU and operates in Czech? Anyway a not-known webshop to me. So I decided to first contact the customer service, for the questions on the products, also to see if the shop is legit. But I contacted the customer service twice, one thru their online contact form, and the other via the email. No response whatsoever. This makes me almost certain not to buy anything from them..
June 3, 2026
Unprompted review
Reply from Symbol
Dear DingDC,
Thank you for your feedback.
We are sorry to hear that you did not receive a response to your inquiry. We always reply to customer requests, so if your message did not reach us or our reply was not delivered, we would be happy to investigate the issue.
Please feel free to contact us directly at info@symbol.fashion or provide the email address you used to contact us so that we can check our records and assist you further.
We would also like to clarify that while our company was originally founded in Ukraine, all orders within Europe are shipped from our warehouse in the Czech Republic. Information about our company and operations is available on our website.
We understand that trust is important when shopping online, and we are always happy to answer any questions customers may have before placing an order.
Very disappointing experience with this…
Very disappointing experience with this website. Their customer service is extremely poor and they show no real care for their customers. Delivery takes 8–10 business days, which is by far the slowest compared to other online stores.
What is even worse is their complete lack of responsibility when a package gets lost. They do not provide any clear deadlines for when they will officially declare the shipment lost or when the refund process will begin. Instead, they constantly shift the blame to the courier company and claim they are “waiting for a response.”
The customer is forced to personally contact the courier service just to move the process forward and get any final answer. It’s nothing but excuses without any real action.
At the end of the day, the customer has a contract with the website and pays them directly. Which courier company they choose is their responsibility, not the customer’s problem. Real professionals take responsibility, offer fast solutions, and provide compensation when they truly care about their customers.
May 7, 2026
Unprompted review
Reply from Symbol
Dear Gergana Toteva,
Thank you for sharing your feedback.
We are sorry to hear that you were dissatisfied with your experience. We understand that waiting for updates regarding a delayed shipment can be frustrating.
In your case, the carrier initiated an investigation to locate the package. During this process, we remained in contact with the carrier and provided updates whenever new information became available. While investigations can take time and are handled directly by the delivery company, we always do our best to assist our customers and follow up on their behalf.
We would also like to clarify that the shipment was not declared lost and was ultimately successfully delivered to you by the carrier.
We value every customer and strive to provide support throughout the entire delivery process. Thank you for your patience, and we appreciate your feedback as it helps us improve our service.
Reply from Symbol
Dear Faten,
Thank you so much for your wonderful review!
We’re delighted to hear that everything was perfect and that you are so glad and happy with your experience. Your kind words mean a lot to us and motivate our team to continue providing the best possible service.
We truly appreciate your support and look forward to serving you again in the future!
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Purchase went out smoothly, reliable website
My husband kindly bought me a bag on that website, and it all went out smoothly 🙂 It was a « The Row » bag and that leather and color was sold out everywhere, so I’m super happy. 😊 The bag is exactly what I expected, based on the pictures on the website. However, I wish they would send confirmation emails. We didn’t get a confirmation email after the purchase. Everything has to be checked on the user account on the website. We only got an email from the delivery company the day before they delivered the package.
May 5, 2026
Unprompted review
Reply from Symbol
Dear Sandrine,
Thank you so much for sharing your experience! ✨
We’re truly happy to hear that you were able to find your desired The Row bag with us and that it met your expectations perfectly. Enjoy your beautiful new purchase! 😊
We also appreciate your feedback regarding the confirmation emails. Order confirmation emails are sent automatically after every purchase, but sometimes they may end up in the spam/junk folder or, in rare cases, may not be delivered due to technical reasons. Nevertheless, our team is always available and happy to assist with any order information or updates whenever needed.
Thank you again for your trust and support — we hope to see you again soon! 💖
Reply from Symbol
Dear Viktoriya,
Thank you for your review! ✨
We’re so happy to hear you’re enjoying your new pants. We hope they become one of your favorite pieces! 💖
Looking forward to seeing you again at Symbol soon!
Exelente brands and very good service…
Exelente brands and very good service…. the shipments are not very fast ,,,,,but is exelent service and Exelent quality
April 11, 2026
Unprompted review
Reply from Symbol
Dear RAFAEL POSADA CUETO,
Thank you for your feedback and kind words! ✨
We’re very happy to hear that you appreciate our brand selection and service. We also truly value your understanding regarding shipping times — we always do our best to deliver orders as quickly and smoothly as possible.
Your support means a lot to us, and we look forward to serving you again soon! 💖
I have been a loyal customer of Symbol…
I have been a loyal customer of Symbol for years, starting back when I lived in Ukraine. Now that I live abroad, I continue to shop with them online, and I couldn't be happier. While international shipping might take a little longer, the incredible selection of high-quality pieces and their competitive prices make it absolutely worth the wait. Their customer service is top-notch — they always assist me via chat, and I’ve never had a single issue with returns. Huge respect to the team for their excellent work during these tough times! 🇺🇦✨
March 30, 2026
Unprompted review
Reply from Symbol
Dear Tetiana,
Thank you so much for your kind words and continued support over the years! 💙💛
It truly means a lot to us that you have stayed with Symbol since your time in Ukraine and continue shopping with us from abroad. Our team always strives to make every shopping experience smooth and enjoyable, no matter where our customers are located.
We especially appreciate your recognition of our team’s work during these challenging times — your support and trust inspire us every day.
We look forward to welcoming you back again soon! ✨
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I was a bit skeptical at first
I was a bit skeptical at first, but both the product and the overall experience really convinced me. The quality is great and legit, the service was very good, and the packaging was beautiful and thoughtful. Delivery took one or two days longer than expected, but that was completely fine in the end. Overall, I’m very happy with my purchase and would definitely order again.
March 15, 2026
Unprompted review
Reply from Symbol
Dear Sandra,
Thank you so much for your thoughtful feedback! We're really happy to hear that both the product and your overall experience met your expectations and helped ease your initial concerns.
We also appreciate your understanding regarding the slight delivery delay.
Thank you for your trust, and we look forward to welcoming you back again soon!
The Customer Service Team is…
The Customer Service Team is self-promoting, but no real care and understanding about customer care.
The price level is too high in comparison to other e-commerce companies focused on luxury items.
The technical solution of the home page, payment possibilities and up-dates are very weak...
February 27, 2026
Unprompted review
Reply from Symbol
Dear Helena,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
We would like to clarify that our Customer Service Team responded to your messages and provided detailed information regarding your delivery. We always aim to support our customers with clear and timely communication.
Regarding pricing, we strive to offer competitive rates within the luxury segment while ensuring product authenticity and quality. We also continuously work on improving our website, payment options, and overall user experience.
Your comments are important to us, and we will take them into consideration as we keep enhancing our service.
Great service trusworthy seller.
Great service trusworthy seller.
Well packed, fast with an easy tracability.
Will buy again from them for sure.
Thank you
March 3, 2026
Unprompted review
Reply from Symbol
Dear Gharnaout Mohamed,
Thank you very much for your kind feedback! We're glad to hear you were happy with our service, packaging, and fast, trackable delivery. Your trust means a lot to us. We truly appreciate your support and look forward to serving you again in the future!
Everything perfekt
Everything perfekt, service and delivery. The product fit like explained.
The very best thing was the discount price!
Hope to find something very soon again
February 27, 2026
Unprompted review
Reply from Symbol
Dear Patricia,
Thank you so much for your kind words! We're delighted to hear that everything met your expectations — from the service and delivery to the perfect fit of the product.
We truly appreciate your support and look forward to welcoming you back very soon.
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Excellent store
Excellent! Very fast delivery this time. Item was packaged very well and with care. I am a very happy customer and l can highly recommend this store. I will definitely purchase from here again.
February 12, 2026
Unprompted review
Reply from Symbol
Hello!
Thank you so much for your wonderful review!
Your recommendation means a lot to us, and we’re delighted to know you plan to shop with us again.
We look forward to serving you soon! 😊
Reply from Symbol
Dear Mar,
Thank you so much for your wonderful review! 🌟
Your kind words mean a lot to us, and we’re so happy everything was perfect for you.
We look forward to seeing you again soon!
The company that shipped you the…
The company that shipped you the parcels in Bulgaria is disaster. When you want to return back the order the CMR that is sent in the box is not valid. You need to send a picture of the CMR to ask the DHL’subcontracter to issue you a CMR and then to go and return back the order. This takes times and it’s very inconvenient having mind that pay a lot of money for clothes and shoes. The service is disaster,
The second problem is that sending back the order you don’t have any confirmation from the Symbol that they have registrated your request for return like all other professional websites for clothes
February 6, 2026
Unprompted review
Reply from Symbol
Hello!
Thank you for your feedback.
We understand your concerns regarding the return process. Please note that while we receive all returned packages at our warehouse, we do not send a separate confirmation upon receipt. Rest assured, every return is registered and processed in our system as soon as it arrives.
We’re aware that working with an external carrier in Bulgaria can sometimes make the process less convenient, and we appreciate your patience. Your feedback helps us improve communication and support for future returns.
Be careful!!
Be careful!!! I have ordered 5 days ago, they took the money and no informations whatsoever on shipment despite requesting information many times. Looks like a scam. Furthermore the customer service provides a phone number and no one answers - they only reply by email with vague answers and no clear information.
January 31, 2026
Unprompted review
Reply from Symbol
Dear Beatrice Borgia,
Thank you for your feedback.
We’re sorry for any confusion regarding your order. As stated on our website, delivery typically takes 8–10 business days, and we always provide tracking information so customers can follow their shipment. In your case, the package was sent within the expected timeframe, and the tracking details were shared with you.
We also maintain constant communication with our customers via email and other channels to assist with any questions. We’re glad that the parcel was ultimately received, and we hope this clarifies the situation.
We appreciate your understanding and thank you for shopping with us.
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Honestly the best way to get good clothes
Up to now I have ordered 5 times at symbol fashion.
The fashion they sell is nice and off course original.
The prices are sometimes really good but always better than anywhere else.
Contact and service is always great and very polite, even when I have forgotten to add the right address to the order.
I had one return case, that was totally easy and very correct!
When I visit the homepage today, I am very confident in the company!
So, over the time I have received very good clothing.
And always when I wear it, I am thinking thankful at symbol fashion!
January 23, 2026
Unprompted review
Reply from Symbol
Dear Stefan Kreher,
Thank you so much for your wonderful and detailed review!
Your confidence in our company and the satisfaction you feel when wearing the pieces you purchased truly mean a lot to us.
We look forward to continuing to provide you with great products and service for many more orders to come! ✨
Very positive experience
My experience was positive by finding an excellent service and products that are well packaged. Prices are very competitive. I will use this e-shop in the future.
December 27, 2025
Unprompted review
Reply from Symbol
Dear Francesco Micelli,
Thank you for your kind feedback!
We’re delighted to hear that you had a positive experience with our service. It’s great to know you found our prices competitive, and we’re thrilled that you plan to shop with us again in the future.
We look forward to welcoming you back soon! 😊
Great ratio product quality/price with…
Great ratio product quality/price with on-time delivery and a well-prepared package. Thank you.
January 14, 2026
Unprompted review
Reply from Symbol
Dear Marc,
Thank you for your wonderful review!
Your satisfaction means a lot to us!
We look forward to serving you again soon. 😊
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