I placed an order for a very good priced item compared to other luxury websites. The products are genuine and customer service is professional. The only thing is the delivery takes a while, so y... See more
Company replied
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The order has been followed until the beginning in a professional way. The receiving time has been no so long (around one week). Very good.
Company replied
Terrible experience with bag ETRO. After a while, the hardware fell off. If you look closely at the photos, you can see there were no screws—it was a manufacturing defect. I contacted the s... See more
Company replied
Its was good experience and price was good.Delivery Little bit long bit Is accept Because its from ucraine where have war and they keep High standard anywhere.then was sended from chech repubblic but... See more
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Company details
Written by the company
Symbol is an official retailer of high-end luxury brands. The company was founded in 1999 in Kharkiv, Ukraine. Symbol unites such world-famous brands as: Dolce&Gabbana, Brunello Cucinelli, Fendi, Balmain, Stefano Ricci, Bottega Veneta, Max Mara, David Koma, Off-White, Peserico, Santoni and many others, being an ambassador of comfortable and high-quality luxury shopping. Our mission is to guide you to the world of high fashion, style and up-to-date trends with ease and joy. Thus, our online store Symbol.fashion carefully selects the latest designers collections and all the most desirable styles of RTW, shoes and accessories from more than 300 global brands. You are free to create your unique outfits in a few clicks, choosing from over than 27,000 products available. All shipments to the countries of the European Union are carried out from the warehouse in the Czech Republic.
Contact info
V dolině 1515/1b, 10100, Praha, Czech Republic
- +420234715484
- customerservice@symbol.fashion
- symbol.fashion
4.3
Excellent
134 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 2 weeks
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Be careful.Scam. Better to avoid
I have ordered from here 2 times. Before the first shipment, they sent me the pictures since the product was damaged asking if i still wanted to have it. I decided to proceed with the shipment since it was the last one and I liked the product. I went to fix imperfections and paid myself for it. The second time i ordered shoes. Again, they send me pictures saying the product is damaged (second time in a row becomes quite suspicios), but I can still return it later if something is wrong. When product arrived, i tried shoes and they run small to me, so i decided to return. Fun part stars here. Once my return was delivered i have not received any confirmation. I waited for some time and wrote myself. They told me i damaged the shoes and they can not accept the return regardless of the fact that they sent product to me already damaged. I still havent recevied money back, shoes were expensive. What they do, they try to get rid of damaged items that unlekily to sell and then dont accept the return blaming the customers for it. Despite of the EU law, no refund has been received. Better avoid this shady ecom platoform.
May 21, 2024
Unprompted review
Reply from Symbol
Dear, Anastasia! Thank you for your feedback and for sharing your experience with us. We sincerely apologize for any inconvenience caused and would like to clarify the situation, as your trust and satisfaction are our priorities, and we strive to provide services of the highest quality.
Our company adheres to strict quality standards, and when minor defects are found, we always inform customers with mandatory photos of the areas with minor defects. Before shipping the product, we offer the choice: to accept the product with minor defects or to refuse the shipment.
In the case you describe, we informed you before shipping, as evidenced by our correspondence in one of the messengers, that the product had minor damages, supported by photos of the defect. On the same day, you confirmed the shipment of this product to you. It should be noted that at the time of your order, there was a 50% discount on the original price of the product due to minor defects. At the time of shipping, the sole was without signs of wear, and we can provide photos if necessary. Upon receiving the return of this product from you, our specialists thoroughly checked the product for compliance with the return rules and in this case, signs of wear were found, which are also visible in the photos we can provide. This, unfortunately, confirms that the product does not meet the return conditions described on our platform - https://symbol.fashion/other/return-and-exchange.
We regret that your return was declined due to the damage, specifically signs of wear, which did not correspond to the original condition. We understand that this may be unpleasant and apologize for any possible inconvenience. We are very sorry, but in this case, we are forced to refuse the refund for the shoes.
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Worst customer service
Worst customer service. DHL lost my return parcel and the customer service has zero solutions for the customer. I will never buy again from this e-commerce
March 25, 2024
Unprompted review
Reply from Symbol
Dear Annachiara,
Thank you for your feedback.
We sincerely apologize for the situation that has arisen and for the inconvenience it has caused you.
Our team has made everything possible to ensure that refund process will be as fast as possible, as we understand how important it is to you.
The investigation and refund process usually takes some time, but we have been in touch with you at every stage and provided you with up-to-date information. We are constantly working to improve our service and reduce the time it takes to resolve such situations.
We really hope that you will give us a chance to improve your experience and make your future orders as comfortable as possible.
Thank you for sharing your feedback, and once again we apologize for any inconvenience.
New favorite retailer 🤩
Fantastic selection of designers, great deals on current collection, superb packaging and their customer service is outstanding!! Their CS answer nearly instantly and is very helpful and friendly! I am so happy with my purchases, thanks a lot ❤️🔥
Keep in mind that the delivery for some items (without the fast shipping symbol) can take up to two weeks but I really don’t mind, the shipping and returns are already free which is great 👍👍
*Also, it would be great if you can add a back in stock notification alert on your website 😊
April 12, 2024
Unprompted review
Great experience
Great experience! 5stars
I ordered at this retail store/ online shop only ones and I can say that I am very pleased. The product was as described, customer service friendly and helpful, package perfect wrapped.
Thanks!
January 3, 2024
Unprompted review
Reply from Symbol
Hi Micki,
Thank you for your feedback, we very much appreciate it!
We will be happy to help you in the future you can contact us at any time)
Best regards,
Symbol Team
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